Only one headlight was addressed by dealer in repair for 4320A | the federal safety agency #20V‑063 and they're refusing to cover the other side. The other DRL led light is now out from seemingly the same cause. They stated they did not fully follow the procedure in the documents I found regarding this recall when they repaired the first one because they "pre authorized" the swap of one side on "good faith" so there is not a record I can cite around the serial or lot numbers of the new or old lights on my own.
2016 Mazda CX-5: headlights failing or too dim
93 of the 512 complaints about the 2016 Mazda CX-5 describe headlights failing or too dim.
- owner complaints
- 93
- of this car's complaints
- 18%
- typical repair cost reported
- $1,200
- typical mileage
- 40,000
- recalls
- 1
Is there a fix? There is 1 recall and 16 service bulletins for this area of the car. See below
Headlights failing or too dim by model year
What owners say
The controls on the Windshield Wiper/Headlight Control Stalk are not visible when driving at night. The setting markings on the Control Stalk are completely dark at night. This creates a safety hazard when driving at night in the rain and turning on your windshield wipers or changing your headlight settings is needed.
The contact owns a 2016 Mazda CX-5. The contact stated that when the headlights were turned on, the passenger’s side headlight failed to operate. The vehicle was taken to the dealer where it was diagnosed with front passenger's headlight failure. The contact was informed that the passenger's side front headlight needed to be replaced. The vehicle was not repaired. The contact received notification the federal safety agency Campaign Number: 20V063000 (Exterior Lighting) in 2020; however, only the front driver's side headlight was replaced at that time. The manufacturer was made aware of the failure but provided no assistance. The vehicle was not repaired. The contact was informed that the federal safety agency Campaign Number: 20V063000 (Exterior Lighting) had expired. The failure mileage was approximately 100,000.
Headlights are exceptionally dim, especially low beams. Recall for other models within same year not considered valid for this particular car. Ongoing but has gotten worse.
The contact owns a 2016 Mazda CX-5. The contact stated while driving 25 MPH, the driver’s side headlight became inoperable. No warning light was illuminated. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 62,000.
My vehicle does have an outstanding recall on the headlight. The dealership that was servicing my vehicle closed and said they had completed the recall but had not gotten to it before they closed up. Mazda says it's my problem they did the recall. My light does not work.
Low beam/ high beam still work normal, but the daytime running light is stop working.
In 2020 I was sent a recall notice for my headlights. I took my car into Foothills Lincoln Mazda in Spokane, WA for the repair. They stated that my headlights were the wrong production dates so they did nothing for the recall yet marked the repair as "completed" according to Mazda. Now both my headlights are having issues with the daylight running lights with one light flickering and the other not working at all. I have checked the documentation that I could find for the recall and found that in the repair procedures for Mazda Recall Campaign 4320A the federal safety agency Recall #: 20V‑063 , it states the VIN number range and production dates effected and my vehicle was in the range for both. I contacted the dealer about this and they told me to contact Mazda customer service. I contacted Mazda customer service and they stated that the repair was marked completed in their system. I sent them documentation showing that the dealer didn't do any repairs. They said that the production dates didn't fit. I showed them my VIN and production dates along with the repair procedure showing that my VIN and dates fit the recall. They then stated that the lights themselves didn't fit. I sent them more pictures illustrating that it did. This process has gone on for two months now and they are saying that it doesn't fit the recall but can provide no documentation to me as to what the effected VIN numbers are or the production dates are that my vehicle doesn't meet. Can someone please assist me with this issue as I have a one year old daughter and I am concerned with the safety of my vehicle?
LED daytime running lights (DRLs) failing while driving. Recall don for similar vehicles (4320A recall). This could impact the ability for pedestrians or nearby vehicles to see the SUV, particularly in low-light conditions when the low- or high-beam headlights aren't in use.
The following warning and warning lights began around 34,980 miles on my 2016.5 mazda cx-5 grand touring 2.5l skyactiv-g while driving down the interstate: master warning light, check engine light, power steering, keyless system malfunction, smart city brake support malfunction, forward scbs disabled, check engine light, tcs/dsc indicator light, tcs off indicator light, blind spot monitoring (bsm) off indication, brake system warning light, ABS warning light, electric brake warning light, air bag/front seat belt pretensioner system warning light, tire pressure monitoring system warning light, LED headlight warning light, and the speedometer does not work. The vehicle takes several attempts to turn off. Using the left blinker will cause the vehicles power to restart and yes, while driving! This started november 14, 2020 and when I notified mazda, they did not seem concerned and a couple days later the light were no longer there. This occurred again december 15, 2020 and march 5, 2021 when I decided mazda needs to run a diagnosis because clearly something is not right. My dealership insisted it was my battery (basically the only warning light not on) and my rear brake pads. Then when this did not correct the issue, they said corrosion needed to be cleaned which was not shown in the vehicle inspection video. Also, my car was just serviced at my mazda dealership july 2020 with 33,706 miles. September 2020 my vehicle was parked and I returned to a large crack on the driver side. Around 25,000 the tired needed to be replaced, now at 36,666 miles tire thread depth is in the yellow' my vehicle alignment has zero issues and my mazda dealership is the only one who rotates the tires (or suppose to).
I had a recall for my daytime running headlight over a year ago, and I took in to the dealership to have it fixed. Now, over a year later they still don't have the parts in. It's been very frustrating, especially through the winter months.
Tl* the contact owns a 2016 mazda cx-5. The contact received notification of the federal safety agency campaign number: 20v068000 (exterior lighting) however, the part to do the recall repair was unavailable. Fitzgerald mazda frederick (114 baughmans ln, frederick, md 21702, (301) 696-9200) was contacted and it was confirmed that parts were not yet available. Recently, the passenger's side headlight failed to operate as needed. The manufacturer was made aware of the issue. The failure mileage was approximately 24,250. Parts distribution disconnect.
Service bulletins that may apply
- Some customers may experience one or more electrical malfunctions after a vehicle body repair
- Some customers may experience one or more electrical malfunctions after a vehicle body repair
- Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear...
- Some customers may notice that the Lane Departure Warning System (LDWS) and High Beam Control (HBC)...
- DTC C1001:92 stored in memory
- High Beam Control (HBC) system frequently asked questions (FAQ)
- Take caution when cleaning plastic headlight lenses
- Some customers may complain about improper operation of the auto-dimming mirror
Related recalls
Exterior lighting: headlights
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
- Risk
- If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
- Remedy
- Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1‑800‑222‑5500 Option 4. Mazda's number for this recall is 4320A.
Recall number 20V063000 · Recall details
Questions about the 2016 Mazda CX-5 headlights
Is headlights failing or too dim a common problem on the 2016 Mazda CX-5?
93 of 512 owner complaints about the 2016 Mazda CX-5 (18%) mention headlights failing or too dim. The model year with the most reports is 2016.
How much does it cost to fix headlights failing or too dim on the 2016 Mazda CX-5?
Owners who mentioned a price put the repair at about $1,200 (median of 45 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
Is there a recall or service bulletin for this on the 2016 Mazda CX-5?
There is 1 recall and 16 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2016 Mazda CX-5
Jerking 23Windshield crack 20Check engine light 19Overheating 13Sudden acceleration 13Wipers 13Fire or smoke 12Transmission failure 12Sunroof shattered 11Grinding brakes 10Stalling 10Engine failure 9Fuel pump 9Airbag light 8Won't shift 8Warning lights 7Ball joint 6Screen failure 6Backup camera 5Hesitation 5
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