2016 Mazda CX-5: stuck in gear or won't shift

Filed Aug 12, 2022 · Brakes, Electrical · DE · 1 injury

Parked by the curb at the Ft. Lauderdale International Airport. I put the car in Park and left the car idling with the air-conditioning running.as it was 95 degrees and about 100 at around 8:00 AM. There was a shuttle van parked by the curb about 11 feet in front of me. I had to exit my car to talk to the driver in the car behind me. I walked to the car behind me and started talking to the driver. I glanced back at my Mazda CX5 and it started rolling forward. I ran up to the car and got the door open and stepped on the brake. The brakes did not engage. I repeated stepping on the brake several times and the car would not stop. I got in the drivers seat to shift the car into reverse and keep my foot on the brake pedal. The car would not shift into reverse. and by this time the Mazda had pinned to the shuttle van a lady who was trying to unload her luggage. On the sixth attempt to shift into reverse the shifter finally moved into reverse and by standers came to the aid of the lady that had been pinned to the shuttle van. Airport security and the Broward County police took the statements. The lady retrieving her baggage declined medical attention. When I checked to see what the police were reporting they did not acknowledge that I was attempting to stop a runaway vehicle. The report said that I failed to put the car in park and left it in drive. It is not possible to get out of a car that is idling and in gear without the car moving forward or backward before you can even get all the way out of the car. This incident happened about mid July in 2017. Near the end of June this year while in my driveway I left the car idling and in park, exited the car walking to the rear of the car and it dropped into reverse. Got back in the car and shut off the engine. July 2017 the local Mazda dealer inspected the vehicle and could not find as problem. Not unlikely with an intermittent electrical anomaly. There were no prior warning lamps in either incident.

Filed Apr 25, 2022 · Fuel system · CO

My son was driving the car when it suddenly lost power and would not shift correctly. This occurred without warning while in moderately fast traffic that was moving at 40-50 mph. There were no warning lights illuminated prior to the problem occurring. Upon reviewing trouble codes, it is likely that the low pressure fuel pump located in the fuel tank has begun to fail. When the tank gets low on fuel, about 1/4 tank, the low pressure fuel pump is unable to supply enough fuel to the high pressure fuel pump. This results in sudden loss of power, and also hard starting. I believe the fuel pump is the problem because it was manufactured by Denso, who recalled 2,000,000 similar fuel pumps two years ago. Those pumps were recalled because they created the exact problem we experienced. Toyota recalled vehicles using these pumps as far back as 2013. However Mazda and other OEM's were allowed to only recall vehicles going back to 2018. EVEN THOUGH IT IS THE SAME PUMP. When the manufacturing defect that causes a safety problem is well known, why are some manufacturers allowed to limit their recall? Why aren't all cars using the pump forced to be recalled? If a recall is excessive, why aren't manufacturers required to provide an extended warranty? the federal safety agency, you dropped the ball on this, and you need to fix it.

Filed Aug 17, 2020 · Transmission · 38,000 miles · NY

When the car is cold and parked the transmission will lurch into drive sometimes and everytime when the car is cold the transmission will get stuck in third or fourth gear and the car will not accelerate until I floor it until then the car won't shift out of gear for a few hundred feet and continue to big down the engine, then after that the transmission will downshift and the car will start to accelerate. If I manually shift the car into first the problem won't occurre as badly. This sofar only happens once when the transmission and engine are cold. But even if I let the car sit and idle for a few minutes it'll still happen.

Filed Aug 14, 2017 · Acceleration, Driver assistance · 3,600 miles · CA

My complaint is identical to complaint # 10913740. I special ordered my cx-5 & picked it up feb 2017.does not shift properly, revs up to 6000 before engaging, can't accelerate when I need to (like merging on freeway or changing lanes). Please see complaint # 10913740 because he describes it better than I, a non "car person" can. I've put my my gas foot to the floor trying to gain some speed so I wouldn't get rear ended and it takes, literally, about 10 seconds to respond at all. The dealer claims it is shifting as designed & says they can't recreate the problem. Car was there @3600 miles & they told me the tech couldn't find anything wrong with the car but did I want a drive with him. I did one, & he tried to tell me that revving to 5000 when on a small incline was normal. This is a lie. I brought the car back again- it was in for 7 days. 2nd time manufacturer involved, & supposedly its engineers would work on it. But all they did is run diagnostics (doesn't anybody actually look at the actual car anymore - computers do malfunction) and what they came up with is that I was engaging the gas and the brake at the same time, causing the car not to shift. First of all, my tiny foot couldn't be on both pedals if I tried; second, my left foot is a clutch foot. I am so used to using it on a clutch only that it dangles where a clutch would be if I hadn't bought this stupid automatic 2016 cx-5. So now mazda is saying that their engineers & dealer technicians are infallible and they will do nothing for me. Meanwhile, I am stuck with this pos I bought for $27,000 cash which is not only dangerous but extremely un-fun to drive due to the jerking, revving, etc., which are very unnerving, and with 5000 miles on car, I should want to drive it. Instead I am driving my nearly 12 year old vw so that I can get places safely and without the jarring problem of the mazda.

Filed Aug 3, 2016 · Transmission · 18,500 miles · ME

While driving the would not shift. Engine light, traction control light and flat tire light all came on and the car would not go over 10. Tried to shift manually and nothing. Got over and stopped, restarted car and only engine light was on tried to move and it did for a very short distance and al the light and not shifting again. Stopped and re-started again and I could shift manually. I let the car sit for two hours and the auto transmission did work but didn't respond well. After about an hour drive it loss power and wouldn't shift again. I believe the transmission isn't being allowed to shift due to a valve issue. Currently waiting for mazda to make a decision dealer re-set computer and all light are off, but car still doesn't respond well when driving so it is still at dealer ship and the car isn't a year old with only 18500 miles.

Filed Jun 22, 2016 · 9,000 miles · CA

Less than 1 year vehicle. Had transmission issue. Won't shift into 1st gear from a stop, or reverse. Can be very dangerous at intersections or stop signs. Had to replace transmission.

Filed Apr 15, 2016 · Transmission · CA

Car became stuck in a single gear and would not rev higher than 2000 RPM and would not shift gears. Would not engage for a few seconds, then would lurch forward.

Filed Jan 7, 2016 · 879 miles · FL

2016 with less than 900 miles and a month old. Started to hesitate when placing it in drive (automatic transmission). Made a service appointment and before the appointment I stopped at a light and when I stepped on the accelerator it hesitated for approximately 5 seconds before jumping into gear and all warning lights went off and the car went into limp mode. Dealership said that they are replacing the transmission but that will take a while. They said that the mazda techs have never seen this before and want to look at my transmission. Did research on the web and found this has happened before.