2016 Mazda CX-5: backup camera failure

Filed Mar 29, 2026 · Driver assistance, Electrical · TN

My screen begins to change the display without me touching it. It has interrupted my GPS directions, causing me to get lost. It has gotten worse over time, now causing my back up camera to either not display at all or become partially blocked by another application randomly starting on the screen. My emergency brake lights flash on my dash, and auto technicians tell me it is a malfunction with the electrical system, not something in my brake system that needs to be replaced. We have tried that. These problems I have been told are not the responsibility of the manufacturer. I don’t understand why. It is distracting, alarming, and because it is getting more frequent with more systems being affected, it puts the driver in danger. This is not due to wear and tear - it is due to a faulty electrical program.

Filed Aug 9, 2023 · Electrical · WI

What component or system failed or malfunctioned, and is it available for inspection upon request? - The infotainment system goes into a reboot loop and never starts. At times the backup camera will turn off when backing up. At other times the backup camera will not turn off and will be on while driving forward. How was your safety or the safety of others put at risk? When the backup camera turns off while utilizing it there is the possibility for an incident. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, the dealer confirmed the reboot loop. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Only the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No, they appears a few years ago. I believe the main CPU got corrupted by an HD radio channel.

Filed Jun 8, 2023 · UT

The 'Infotainment' system in my car stopped functioning which in turn disabled the back-up camera. Mazda knew about this issue, which has been widely acknowledged as a manufacturer's defect in the system, shortly after my purchase of these vehicle. They took responsibility for this issue in the Seattle area when a large number of these units all became defective at once. However, they seemingly went out of their way to not acknowledge this issue to the rest of their customers. They issued a TSB to their dealers (tech service bulletin 09-017/17) to help them resolve the issue with any dealer inventories, but there was no notice to customers nor any recall. The absence of the rear view camera is a safety issue that I believe should have been addressed.

Filed Jan 30, 2023 · NC

My 2016 Mazda CX5 lost the main computer. This powers the nav system, radio, apps associated with the vehicle but most importantly, the rear view camera. As a result, the back up camera does not work properly due to the computer system remaining in a reboot mode. When I initially reported the problem to Mazda they indicated that they would order the part. They claimed supply chain issues and as a result, kept pushing the replacement delivery date forward. It has been over a year and was just advised there is another 4-5 months wait time. My wife and I have been very patient but recently, events took a turn for the worse. The car must have been designed with the rear view camera as a solution in the reduced visibility of the actual car design. My wife came close to backing into a child. This has scared us now and unfortunately the car can’t be traded in without taking a financial hit. There has been no real answer why this part is taking 1.5 years for delivery but we can’t believe the lack pf attention that Mazda has placed on our concerns. This is absolutely a safety issue and someone needs to investigate if this is happening with many of these vehicles. I would hate to see someone lose their life due to corporate neglectfor safety. Thank you for listening.

Filed Feb 15, 2022 · Visibility · WA

Rear Video Camera / Back-up Camera Display Malfunction: The display in the dashboard continuously resets, causing the view from the back-up camera to disappear completely or dim to to the point where it is not viewable. This causes a safety hazard when backing up and often occurs once the vehicle is already in motion. Mazda dealer's service center reports Mazda is aware that this is a new, widespread problem, but to check for updates in 4 weeks.