2016 Mazda CX-5: windshield cracks

Filed Oct 17, 2024 · Visibility · 40,000 miles · NY

The contact owns a 2016 Mazda CX-5. The contact stated that upon approaching the vehicle he observed a small crack on the top left corner of the windshield. Over time the crack proceeded to progress across the windshield. The contact stated that the windshield was not impacted by an object or projectile. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 40,000.

Filed Jun 12, 2020 · Visibility · 47,000 miles · MD

A small chip was on found on the front of the windshield and I was notified by the dealer that the chip was small and that they the repair would fix it with resin. The next day a crack around 18 inches formed along the windshield. . After the crack was formed they stated they weren't responsible for the windshield after the repair. This is a defect in the quality of the windshield mazda won't hold themselves responsible for. This new windshield has been quoted for $500 to replace.

Filed Mar 10, 2018 · 24,158 miles · NC

Twice in 1 year I've had small stones cause a crack in the front windshield. The first crack was caught before it spread and was repaired. Another small stone must have hit my windshield. Today while shopping I returned to my vehicle, that was parked facing a storefront, to see a 14.5 inch crack across the driver's side. The crack obstructs the driver's line of vision. I consider two small stones causing damage unusual. I've been driving over 45 years and have never dad to repair or replace a windshield.

Filed Jun 29, 2017 · Visibility · 15,000 miles · CA

2016 cx5 developed spontaneous stress fracture in windshield running from top right edge of screen across to middle of glass. It was not being driven at the time, nothing hit the windshield, it just cracked.

Filed May 18, 2017 · Visibility · 7,000 miles · MA

After two months of ownership the windshield cracked due to a rock strike. The windows was replaced with an oem windshield. Three months later the windshield cracked randomly without any damage (rock etc)

Filed May 15, 2017 · Visibility · 1,000 miles · TX

2 weeks old vehicle windshield cracked after parked in the sun for 3 hours.

Filed Nov 11, 2016 · Visibility · UT

My 7 month 2016 cx 5 with 15,000 miles was parked at work. When I got in my car to go home, my windshield had a large crack down the middle from the top spreading out on both driver & passenger sides into the viewing area like a spider web. It started right where the black plastic housing is for the tech pkg sensors behind the mirror. I stopped at techniglass on my way home & damon checked it out & said there was no sign of a rock chip, it was a stress crack and it should be covered under factory warranty & that he has seen it a lot on cx-5's. Also told me the windshields were on back order & they cost $1100. The following day I took it to dahle mazda in slc for 15,000 mile service & showed them the crack & asked them to replace it under the factory warranty. They came back & told me they did fine point pen trick & there were two rock chips & it is not warrantable. I showed them techniglass note showing there were no rock chips & their diagnosis of a stress crack. Asked for the service manager & shared this info & 30+ complaints from online the federal safety agency & mazda247.com websites confirming the defect with other cx 5 owners. Made him document their refusal to replace on my service record & told him it was unacceptable & that I was going to file a complaint with mazda USA & the federal safety agency. He said he would also check with mazda USA to see if he could do anything & that he would call me back'..he never did. I also learned that techniglass and other 3rd party windshield replacement companies cannot get these replacement ws from their suppliers, they must order them direct from the mazda dealer, which I find concerning. This is clearly a manufacturers defect & needs to be addressed by mazda USA.

Filed Sep 13, 2016 · Visibility · 1,500 miles · VA

2016 cx-5 is less than a year old and already on its third windshield. The filed complaint list for this car is just one cracked windshield after another and definitely needs to be investigated further.

Filed Sep 6, 2016 · Visibility · 4,800 miles · MN

Windshield cracked when driving at highway speed with no immediate traffic in the area. Crack occurred during morning transition from cool temperatures to about 20 degree warmer. Heard a small pop and then saw the crack grow until it extended from the frame to about half way across the passenger side. If the the crack was caused by an impact the rock or debris was incredibly small as there is only a slight depression in one part of the crack.

Filed Sep 1, 2016 · 4,000 miles · MO

I parked my 2 month old cx-5 in the garage, came out the next morning and the windshield was cracked, by the time I got to work the crack had spread, within 3 days it was half way across the windshield. I took it to 2 different glass replacement companies and 1 body shop and all 3 places said the crack was body frame related, I.e. Not my fault. I took it the mazda dealership I purchased it from and they said it was my problem and that it would be not covered under warranty or it would cost $750 to replace. To make it more of an inconvience there are only 3 or 4 places you can get he factory windshields from and they are on the east coast on back order (might have a problem there) for a month.

Filed Aug 13, 2016 · Visibility · 6,873 miles · GA

Second time windshield cracked (more than dollar size) and needed replacement in less than six months of owning vehicle. Vehicle was stationary/parked on driveway first time and was in motion on city street second time. None were caused by car accidents or objects,such as rocks, hitting the windshield.

Filed Jun 26, 2016 · Body · PR

I buy a mazda cx 5 on feb 20 2016 and this week june 20 2016 I noted a cracked windshield . Mazda of pr stated no warranty. The car was park in my garage.