2017 Mazda CX-5: engine stalls while driving

Filed Oct 14, 2024 · Electrical, Engine · WA

Twice now, my 2017 Mazda CX-5 stalled on the highway with a check engine light popping up--both times was driving around 60-70mph for a couple of hours and had about a quarter tank of gas left. The first time, no code was found, but the second time, after a deeper diagnostic, the dealership found a P0192 code. After reading here and many other places online, based on the code and the car's behavior, it really sounds like the Denso low-pressure fuel pump is to blame; that's the source of the recall for 2018 and 2019 Mazda CX-5s experiencing this same issue [XXX] ). If the 2017 model also uses that fuel pump, why isn't it included in the recall? If this dangerous and erratic car behavior is due to a faulty part, it really should be covered by the recall. Shame on you, Mazda. Lives are at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Jul 24, 2023 · Engine, Fuel system · 80,000 miles · OR

The contact owns a 2017 Mazda CX-5. The contact stated while driving approximately 65 MPH, the vehicle jerked and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The dealer retrieved DTC code: P0192 with a faulty fuel pump. The contact added fuel, and the vehicle operated as designed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 80,000.

Filed Jul 6, 2023 · Fuel system · MI

I purchased my Mazda CX5 in July of 2017. In August 2018 I was driving on an expressway and the car started balking and cut out completely on the side of the road. The engine light was on. I called roadside assistance which I had purchased at the time I bought the car. They had no one in the area. After sitting at the side of the road with the hood up the car started. I took the car to an Auto Zone. They put the car on their computer and did not find a problem other than the engine light coming on. Since that incident the car has had identical problems in city driving and expressway driving. There is absolutely no warning other than the sudden balking and stalling. Twice I have been driving on the expressway at 75 mph in New Mexico and have had to limp to the breakdown lane with semitrucks going by within a foot of my disabled vehicle. We never let the car go below a quarter of a tank of gas. Mazda had recalls on fuel pumps in 2018 and 19 CX5s. The description of the problems on the recalls are identical to what happens with my car. That doesn't seem to impress Mazda as the dealership dismisses my problem as not being under the companies recall specifications. I checked with the dealership each time I brought the car in and got the pat answer, 'not covered under the recall list". I finally took the car to Crippen Mazda where I purchased the car specifically to check the problem. They had the car for the day, did not find anything and although they said they road tested the car it hadn't gone 1 mile according to their records. $130 charge.The answer, "bring it in when the engine light is on". The engine light does not stay on. I called "Mazda customer service" and was told to take a picture when the car stalled. Take a picture of what? They told me they would send an email which never happened. I wrote a letter to Mazda headquarters and have not gotten a response. I now have a car which has intermittent problems and no help from Mazda.

Filed Apr 24, 2023 · Engine, Fuel system · MO

While driving on the interstate (continuously for about 4 hours) the vehicle suddenly lost power and the engine stalled. Power steering and power brakes were impacted and the vehicle was difficult to get off the road safely. Once stopped, it would not restart over a 30 minute period. A tow truck was called and it was taken to the dealer. A couple hours later when the dealer checked it, the vehicle started normally and drove without issue. A P0192 code was stored in the ECU so the high pressure fuel pump was replaced even though they could not reproduce the problem. The vehicle has 63000 miles on it now, but a similar sequence happened at 15000 miles. In that situation while driving at a steady speed all power cut out and the engine abruptly downshifted to the point where the tires squealed. After pulling off the road and stopping/starting the vehicle it seemed to drive normally again. We were traveling at the time with no dealer nearby, but when we returned back home we took it to the dealer and they found the same code P0192 and ran various tests and decided to replace the high pressure fuel pump even though it was driving properly. In only 63000 miles this vehicle has twice failed dramatically and without warning in ways that could easily cause an accident or injury. I am lacking in confidence that the root cause has ever been identified.

Filed Apr 14, 2023 · Fuel system · IN

There is currently a recall for faulty fuel pumps in Mazda CX-5 models 2018-2019. We currently own a 2017 Mazda CX-5 with less than 80,000 and had the same faulty part as the recalled years cause us to stall on a highway going 75 miles an hour. We were towed to a Mazda dealership who told us the running issues on our car were the following; Code P0171-fuel pump was damaged and sent debris into the high-pressure pump Code-P01792. The dealership knew we were aware of the recall in other model years and they informed us it was the same exact part in our car. So are big questions is why wasn't 2017 included in this warranty. I have reached out to Mazda and they are totally disregarding our claim and questions as to why 2017 wasn't included in the recall. A couple days before we stalled we experienced a engine hesitation which we believed was due to high winds and a roof rack while traveling. We did not have any lights on or warnings prior to being stalled. After we stalled the Alachua please department pushed our car to safety.

Filed Feb 6, 2023 · Electrical, Engine · NJ

I have made carmax aware of the issue I was driving on the interstate in PA, when out of nowhere the check engine light turned on and the car stalled and stopped working the speedometer went down drastically almost causing me to get into a car accident, I was able to continue going slowly on the emergency lane until the car stopped it was freezing weather and there was no one in sight to help not even an emergency vehicle they told me it was an 02 sensor that they fixed it and once again I am driving and pulling into my driveway the car shut off mid drive and the brake would not work I had to pull the emergency brake i almost got into an accident I would've driven the car into my neighbor's property this 02 sensor is bad there's a bad scent and also now all the electrical has gone haywire i have also made them aware of this since May i have videos of everything shutting on and off please help me I dont want to die because of this car and no one is helping me

Filed Nov 21, 2022 · Electrical, Engine · PA

Check engine light went on at 56mph and stalled the vehicle. Almost causing and accident all lights on dash went on and off. I stopped turn the vehicle off then on and only the check engine light went on but started stalling after accelerating again the after about 3 mile the lights and stalling happened again. This can cause a major accident

Filed Dec 20, 2021 · Engine · 66,000 miles · NJ

The contact owns a 2017 Mazda CX-5. The contact stated while driving 20 MPH, the vehicle stalled. The contact stated there was no warning light illuminated. The vehicle was not drivable. The contact towed the vehicle to her daughter's residence. The contact then towed the vehicle to a local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 66,000.

Filed Mar 18, 2021 · Acceleration, Electrical · 79,000 miles · IN

The car stalled while in motion on the highway with 56 miles left in the gas tank. This caused a very dangerous situation due to the fact that I could not accelerate at all, as the traffic was speeding past. I had to coast through traffic to the safety of the shoulder of the road. Once the vehicle came to a stop, it wouldn't restart and it seemed as if it never actually stopped trying to restart. I noticed a few things during this situation. 1. The check engine light came on 2. All the dash board lights appeared to come on 3. The emergency brake and hold button for city parking brake were flashing at the center counsel 4. The dashboard warnings rotated between, city parking brake, parking brake, cruise system disabled 5. The battery finally died after several minutes of this happening my family and I were brought to safety by a state trooper and had the vehicle towed to a gas station. We filled the gas tank, jumped the car and it has not had the issue since. Unfortunately the rear lift gate has only worked one time after the event but I am not sure what is going on there. I had this same issue happen once in 2019, and the vehicle restarted. I took it to a mazda dealer and they said it may have been bad gasoline. The vehicle issue seems to match a similar issue mentioned in recall 3719f.

Filed Jan 18, 2021 · Engine, Fuel system · 40,000 miles · NJ

Without any warning, while driving on a highway at approximately 65 MPH, the car suddenly stalled. Thankfully, on both occasions, I was able to avoid an accident and pull over to the side of the road. Coincidentally, I also own a 2018 mazda cx-5 and in october of 2019, I received a recall notice (3719f, the federal safety agency #19v‑497) for the 2018 car. The description in the recall sounds like the exact issue I have faced with my 2017 mazda yet there is no recall as of now on my 2017.

Filed Jan 18, 2021 · Engine, Fuel system · 60,000 miles · NJ

Without any warning, while driving on a highway at approximately 65 MPH, the car suddenly stalled. Thankfully, on both occasions, I was able to avoid an accident and pull over to the side of the road. Coincidentally, I also own a 2018 mazda cx-5 and in october of 2019, I received a recall notice (3719f, the federal safety agency #19v‑497) for the 2018 car. The description in the recall sounds like the exact issue I have faced with my 2017 mazda yet there is no recall as of now on my 2017.

Filed Jul 13, 2019 · Fuel system · 21,000 miles · MO

While driving southbound on I-75 north of north ft. Meyers, fl the vehicle stuttered slightly and stalled, with just enough time to pull to the right shoulder and park. It would not restart and appeared to be out of fuel, though the gauge indicated approx. 1/4 full. The mazda emergency road service number was called and they dispatched a service vehicle. At the same time the mechanic arrived, a fl road ranger also arrived and put one gallon of gas in the vehicle. We were able to restart the vehicle then and drive to the next exit where we put in just 10 gallons to fill the tank completely. We then proceeded to an auto parts store (at the recommendation of the mechanic) where they performed a digital engine scan and found there were no malfunctions detected. We requested our dealer perform this scan again the next time we went in for service on may 16, 2019. This dealer in columbia, mo (machen mazda) claimed they found no problems.)