Unintended acceleration incident. I entered the parking lot of a business where the Salvation Army is located to drop off a donation. The parking spaces were on the left side. As I pulled into a parking space and was in the process of parking, the vehicle suddenly lurched/accelerated forward unexpectedly and struck the concrete wall of the building. The airbags did not deploy despite the frontal impact. No one was seriously injured, but my husband, daughter, and I experienced soreness the following day from the impact. Thankfully, I had chosen a parking space in front of a concrete wall rather than the glass storefront windows, which could have resulted in far more serious injuries or damage. I contacted my insurance company, and the vehicle has since been repaired.
2018 Mazda CX-5: jerking or lurching
11 of the 356 complaints about the 2018 Mazda CX-5 describe jerking or lurching.
- owner complaints
- 11
- of this car's complaints
- 3%
- recalls
- 1
Jerking or lurching by model year
What owners say
The contact owns a 2018 Mazda CX5. The contact stated that after cold starts, the vehicle hesitated and jerked upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer on numerous occasions. The contact was repeatedly informed that no fault was found with the vehicle. The dealer later performed a software update on the vehicle; however, the failure persisted. Upon investigation, the contact discovered the federal safety agency Campaign Number: 21V875000 (Fuel System, Gasoline) which was linked to the failure. The manufacturer was notified about the recall, but the contact was informed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 52,000.
Transmission is continuously jerking at lower and higher speeds While driving in traffic or in parking lot areas
-cylinder head cracked resulting in leaking and burning oil from rear of cylinder head by exhaust manifold. Car has since been repaired by Mazda, but pictures are available from the incident. -Car was unsafe to drive due to leaking oil all over road (Environmental risks and hazard to others), black smoke and burning smell circulated into cabin via AC (health risks to passengers). Prolonged driving in this condition would have resulted in loss of oil and further damage to the car and others. -Car was towed to independent service center then subsequently towed to Mazda dealership -Mazda dealership inspected and confirmed that it was a manufactured defect that they have seen with other cars. Mazda has a Technical Service Bulletin (TSB) issued as well. -No warning lamps appeared prior to observed smoke and leak, though it was noticed that the car did jerk slightly at times when stopped at a traffic light
Was driving at low speed and out of nowhere the warning lights came on , smart city , abs, among others. It's caused by this vehicles front facing camera and or front radar emblem malfunctioning causing the vehicle to slow down , low power , and steering wheel jerking making mechanical sounds. There's a tsb as well.
Brakes failed when at complete stop car lurched forward about 2 car lengths
While stopped at a pharmacy pick up window, I engaged the auto hold. I took my foot off the break and about 3 seconds later my car lurched forward about a whole car length. There was nothing in front of me, but had there been I would have hit it.
Made a slow right turn into a parking place to pick up my dogs at the groomer, when I applied brakes to stop, the car accelerated lurching forward. I then took my foot off the brake and reapplied instead of slowing down the car sped up and was only stopped when I hit a brick building. I had two dash warnings "front camera sensor system malfunction" and "forward smart city bread support malfunction" I am not certain how fast the car was moving when I hit the building but the entire front of the car is significantly damaged. Further the air bags did not deploy. I have photos of both the collision damage and the warning lights. The dealership requested they run diagnostics and found nothing wrong claiming the accident was my fault as I must have put my foot on both the brake and gas at the same time. I am an experienced driver and this was not the case. The also stated the warning lights were a result of the accident not the cause. I am only grateful I was not pulling into a space closer to the door as I would have gone through a plate glass window and most likely would have cause a serious injury to anyone standing in the lobby.
I just use my car around town...putting less than 10,000 mi a year on the car. This problem has happened several times. I mentioned the problem to the dealership when I bring the car in for service, & they return the car saying they didn't find a problem??? Problem: I'll be driving along, around town...usually going around 20-30 MPH, on lamar blvd. I have to slow down because the car in front of me decides to turn into heb parking lot. What I think happens...my foot goes to the floor...no braking! No braking, & then the car jerks & seizes. I can't tell you how many times I almost got hit in the back!!! Please help me figure out what the problem is... I just lost my husband & the last thing I need is an accident. The date you required below was the last time the incident happened.
The vehicle wants to keep going when the brakes are applied. When at a stop light, you must keep you foot firmly on the brake as the car wants to lurch forward. When you slow down while driving, the car acts like the turbo is kicking in and wants to lurch forward. Very dangerous. I thought it was the engine, but someone told me it is the transmission.
On the third day after leasing this brand new car, I was driving at approximately 20 MPH, on a normal city street and slowly pressed my foot on the brake as I approached a red light on a standard city street. No cars were in front of me, thankfully, because as I pressed the brake the car accelerated instead of stopping; the engine and parking warning lights (and several other random lights) illuminated and flashed; and at least three text malfunction warnings appeared in the control panel including scbs malfunction. The car was jerking and accelerating forward throughout even though my foot was on the brake. Mazda's tech said that all the malfunctions I observed appeared on the computer readout, but because they could not replicate the problem after a computer reset, they told me that the car "is running as the manufacturer intended." this is terrifying.
Service bulletins that may apply
- This bulletin supersedes the previously issued bulletin(s) listed below
- This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red....
- Some (or all) of the following symptoms: • Check engine light on with DTC P061B • Light increase in engine...
- When inspected, the differential or PTO oil is dark or black
- Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle...
- The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to...
- Some customers may complain of a shift shock when shifting from 2nd to 3rd when the engine is cold
- Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission...
Related recalls
Power train: automatic transmission: control module (TCM/PCM/tecm)
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
- Risk
- An unexpected stall increases the risk of a crash.
- Remedy
- Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1‑800‑222‑5500, option 4. Mazda's number for this recall is 3719F.
Recall number 19V497000 · Recall details
Questions about the 2018 Mazda CX-5 jerking
Is jerking or lurching a common problem on the 2018 Mazda CX-5?
11 of 356 owner complaints about the 2018 Mazda CX-5 (3%) mention jerking or lurching. The model year with the most reports is 2016.
Is there a recall or service bulletin for this on the 2018 Mazda CX-5?
There is 1 recall and 44 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2018 Mazda CX-5
Fire or smoke 44Oil consumption 38Stalling 29Check engine light 23Engine failure 18Fuel pump 13Knocking 9Misfire 8Overheating 8Sudden acceleration 7Sunroof shattered 7Adaptive cruise 5No deployment 5Loss of power 5
VIN decoder
See the problems and recalls for an exact car
Buying a used 2018 Mazda CX-5?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history