The contact owns a 2013 Mazda CX-9. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally. The check engine warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed, and determined that the lower control arm needed to be replaced. The vehicle was repaired; however, the contact had not received documentation of the repair. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired under an undisclosed recall. The failure mileage was approximately 188,000.
2013 Mazda CX-9: ball joint or control arm failure
5 of the 68 complaints about the 2013 Mazda CX-9 describe ball joint or control arm failure.
- owner complaints
- 5
- of this car's complaints
- 7%
- recalls
- 1
Is there a fix? There is 1 recall and 8 service bulletins for this area of the car. See below
Ball joint or control arm failure by model year
What owners say
I had just come out of a traffic circle and entered a straight stretch when I heard a loud crunching sound. I would estimate my speed to be between 15mph and 20 MPH .the vehicle shook but I was able to move forward but had difficulty steering and could not brake. The car sputtered to a stop then I heard a hissing sound. When I got out of the vehicle I saw the right front wheel at a right angle to the fender and fluids leaking onto the pavement. The wheel was no longer attached. The tow driver reported that it took him one hour to load the vehicle onto a flatbed because the axle kept popping out when he tried to move the vehicle. Ridgeway towing transported the vehicle to ingram park mazda, san antonio, texas. The tow driver took photos before loading the vehicle but I do not have them. The left and right lower control arms had been replaced in july 2016 under recall 8515g.
Tl* the contact owns a 2013 mazda cx-9. While driving approximately 10 MPH, the contact heard a loud abnormal noise under the vehicle. The vehicle stopped independently. The contact noticed that the front passenger tire twisted into the wheel well. The vehicle was towed to the dealer where it was diagnosed that the front passenger ball joint had fractured. The vehicle was previously serviced per the federal safety agency campaign number: 15v451000 (suspension), but the remedy failed to repair the vehicle. The failure occurred shortly after the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 48,000. The VIN was not available.
2013 mazda cx-9. Consumer writes in regards to front lower control arms recall notice and vehicle sun visor issues. *smd the consumer stated the sun visor no longer stays in place.
Loss of braking power and hissing noise heard in the engine compartment. The first time you brake it felt okay but any subsequent braking it felt like there were no power brakes. Brake pedal had to be pushed really hard to get it to even stop. When stopped at a light facing down hill, brakes started to slowly loose grip and caused the car to roll forward. It felt like brake fluid was slowly being drained. I had to consider putting the car in park while stopped at a light so as to not run into the car in front of me. We took it to the dealer and they found that the brake booster was completely faulty and they replaced it. Brake problems have existed on other mazda cx-9 vehicles: 2008, 2010 & 2011. The federal safety agency already investigated the 2010-2011 cx-9's and mazda "extended the warranty" on those vehicles. What about the 2013 cx-9's? Why was the problem not yet remedied on the 2013? What good is a vehicle if you cannot stop? Safety should be first priority and mazda has failed miserably with the brakes. The brake booster was supposedly "fixed" under warranty, the next day the orange wrench mechanic light illuminated on the dashboard and cruise control broke failed to engage. It turns out the brake booster and braking switch was still faulty even after the dealer fixed it. The vehicle thought the brakes were continously being pushed so the cruise control would not engage, even though no brakes were being pushed and we were driving 55 MPH down the interstate. We took it back and they have supposedly "fixed it this time". This is the 3rd major repair (also faulty and replaced or will be: torque converter, transmission, lower control arms and ball joints) of this vehicle and it is now less than 3 years old! I do not think I would buy another mazda again.
Service bulletins that may apply
- Some customers may complain of signs of oil on the struts or shock absorbers
- Some customers may complain of signs of oil on the struts or shock absorbers
- Knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps
- Knocking noise from the front shock absorbers when driving over rough roads or speed bumps
Related recalls
Suspension: front: control arm: lower ball joint
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
- Risk
- Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
- Remedy
- Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 8515G.
Recall number 15V451000 · Recall details
Questions about the 2013 Mazda CX-9 ball joint
Is ball joint or control arm failure a common problem on the 2013 Mazda CX-9?
5 of 68 owner complaints about the 2013 Mazda CX-9 (7%) mention ball joint or control arm failure. The model year with the most reports is 2008.
Is there a recall or service bulletin for this on the 2013 Mazda CX-9?
There is 1 recall and 8 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2013 Mazda CX-9
VIN decoder
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