Ball joints replaced due to tear in both rubber covers and driver side ball joint very loose. Was previously repaired in July 2015 under recall Number: 15V451000.
2012 Mazda CX-9: ball joint or control arm failure
5 of the 221 complaints about the 2012 Mazda CX-9 describe ball joint or control arm failure.
- owner complaints
- 5
- of this car's complaints
- 2%
- recalls
- 1
Is there a fix? There is 1 recall and 8 service bulletins for this area of the car. See below
Ball joint or control arm failure by model year
What owners say
The contact owns a 2012 Mazda CX9. The contact stated that the vehicle had previously been involved in a crash due to a fractured passenger's side lower control arm. The dealer was made aware of the failure and confirmed that the vehicle had been repaired under the federal safety agency Campaign Number: 15V451000 (Suspension). The dealer referred the contact to the manufacturer for assistance. An independent mechanic replaced the passenger's side lower control arm; however, the contact stated that after the repair was performed, the engine rattled and the vehicle stalled. The vehicle was then taken back to the independent mechanic, who determined that the driver's side lower control arm spacers were missing and that the front and rear axles, brakes, and rear shocks needed to be replaced. Additionally, the cage bolts needed to be retightened. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 110,000.
Tl* the contact owns a 2012 mazda cx9. The contact stated that while driving at an undisclosed speed, the vehicle shut-off with an unknown warning light illuminated. The vehicle was taken to two independent mechanics who diagnosed that water entered the vehicle and caused the corrosion of the front suspension ball joint. The dealer was not called. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 83,000.
While traveling on the turnpike at 70 MPH at night my entire dash board, including speedometer, warning lights and temperature controls and head lights and back lights went blank and dark. Pulled off road and shut engine off. Was going to call road service, but turned engine on and everything came on. Drove another 15 minutes and the entire dashboard and head lights went out. Pulled off road and shut off engine and turned it on again and all was working again. Got home safely without more problems. Same problems with dashboard during daylight thereafter. Took car to dealer asap where all my service has been done since car bought new. Dealer had car 4 days and could not duplicate problem until the third day when one of the master technicians drove the car 30 miles to his home. This time I was told the entire dashboard went black at night. Was told by dealer that they think they fixed the problem by some computer adjustment to a sensor. Really got no details of what was wrong and will it happen again. All of these problems started a few days after dealer had car for the front lower control arms safety recall 851g and other routine service such as oil change, wheel alignment, multi point inspection and battery replacement to new battery. Also tire rotation. Overall a very dangerous situation that could have caused an accident with serious injuries or death.
I received a letter in september 2015 regarding a recall that involved the front suspension and the dangers that could be involved, but there were no parts available at this time to fix the problem. I still haven't received notification of parts being available 6 months later. No damage has been done my vehicle as of yet however another snowy winter in illinois has passed and the danger of "saltwater intruding into the ball joint, causing corrosion, which can result in generating looseness of the ball joint in the fitting". The result of this corrosion, according to the recall letter, can cause the ball joint and lower arm to separate causing loss of steering control and increased crash risk. I think 6 months is ample time to produce parts needed to fix these vehicles and to save lives and it is incredibly irresponsible of mazda to not expedite this fix.
Service bulletins that may apply
- Some customers may complain of signs of oil on the struts or shock absorbers
- Some customers may complain of signs of oil on the struts or shock absorbers
- Knocking noise from the front and/or rear shock absorbers when driving over rough roads or speed bumps
- Knocking noise from the front shock absorbers when driving over rough roads or speed bumps
Related recalls
Suspension: front: control arm: lower ball joint
- What is wrong
- Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
- Risk
- Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
- Remedy
- Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1‑800‑222‑5500. Mazda's number for this recall is 8515G.
Recall number 15V451000 · Recall details
Questions about the 2012 Mazda CX-9 ball joint
Is ball joint or control arm failure a common problem on the 2012 Mazda CX-9?
5 of 221 owner complaints about the 2012 Mazda CX-9 (2%) mention ball joint or control arm failure. The model year with the most reports is 2008.
Is there a recall or service bulletin for this on the 2012 Mazda CX-9?
There is 1 recall and 8 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2012 Mazda CX-9
Stalling 21Brake failure 18Spongy pedal 14Grinding brakes 13Engine failure 7Jerking 7Check engine light 5Power steering loss 5Sudden acceleration 5
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