Rearview camera flickers or doesn't turn on at times.
2014 Mazda MAZDA3: backup camera failure
12 of the 138 complaints about the 2014 Mazda MAZDA3 describe backup camera failure.
- owner complaints
- 12
- of this car's complaints
- 9%
- recalls
- 1
Is there a fix? There is 1 recall and 149 service bulletins for this area of the car. See below
Backup camera failure by model year
What owners say
My vehicle has intermittent functioning of rearview camera image while reversing. I can sometimes get it to work by opening an closing the rear hatch. Sometimes the image is clear, sometimes there is no image and sometimes it is distorted/rolls. Mazda notified me of the recall September 2023, but the company has failed to repair the defect within a reasonable amount of time.
Due to improper design of the rearview camera wiring harness fastener, my rearview camera image has been distorted and flickering for years. There has been no remedy for this issue for many years now and its quite dangerous to have a camera that doesnt work at all.
The infotainment screen in my Mazda3 developed a large spider crack in the corner. It's available for inspection upon request. It affects my ability to read information on the screen, and partially obstructs my backup camera's image. The problem has been confirmed by both the dealer, who saw the issue firsthand, and Mazda (see Service Alert No.: SA-008/18, issued 02/20/2018 - please note, the spider crack I have is much larger than the ones in the pictures in the Service Alert). There was no warning this issue was going to affect my car, it just happened one day.
In reference to the existing recall on my vehicle (Manufacturer recall # 6023G, the federal safety agency recall #: 23V‑487), I would like to report that the vehicle manufacturer (Mazda) has yet to offer a solution to this problem, which is now over a year old. In addition to the reported distortion/flickering from the rearview camera, we are experiencing times (about 1 in 10) where the image displayed from the rearview camera is simply a blank screen. This makes operating the vehicle in reverse more difficult and dangerous, especially in situations were visibility is limited (night, dark spaces, garage parking, etc.). This is a safety issue, first and foremost, and a solution from the manufacturer is long overdue.
There is an existing recall on my car 2014 Mazda 3 dated July 14, 2023 for the glitches with rearview mirror and rearview mirror disconnecting at random. While this has been outstanding for one year Mazda discourages customers from scheduling appointment to get the vehicle inspected and fixed in accordance to the guidance listed in the federal safety agency recall. I visited Capitol Mazda San Jose on 11/18/23 as well as called them to schedule a check on 7/17/24 but both these times I was informed that there are no parts to be replaced. I believe the remedy listed with the federal safety agency is not being followed and the customers do not have a timeline to get a resolution to this issue. I'm sharing the remedy listed by the federal safety agency. "Dealers will inspect vehicles. If inspections verify no concern with the rearview camera image, a wiring harness fastening seal will be added to prevent harness movement. If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added." I'm unable to understand if there are efforts by Mazda to provide sufficient labor work to inspect the vehicle and the fastening seals are at all in their timeline. I think the federal safety agency should assess what progress has been made by Mazda in resolving this critical recall.
The manufacturer has not provided a timely remedy for a known safety issue on the backup camera for my car. (Jul 14,2023; Manufacturer Recall Number6023G; the federal safety agency Recall Number23V-487). I purchased the car in 2014. Around 2017, the backup camera began flickering and sometimes failing to load completely. Â I took the vehicle to the Mazda dealership in Tustin, CA and they said there was nothing wrong with the camera. They said that I would have to pay approximately $500 for a new camera if I wanted one. I could not afford to replace the camera at that time, so the problem has persisted ever since. In July 2023, a notice of a safety recall was issued for the same issue with the camera. On [XXX], I took the vehicle to the same Mazda dealership and asked for the camera to be replaced due to the recall. They inspected the vehicle and agreed the camera was defective; however, they said they didn't have the parts yet to replace the camera and that I would receive something "official" about the recall later. It is now April 2024 and I have heard nothing. This safety issue has been going on for 7+ years and Mazda needs to take responsibility. The fact that they wanted to charge me for the camera in 2017 and now they say no cameras are available leaves me to believe that they are stalling and just don't want to incur the cost to fix the safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Recall for backup camera has not yet been remedied since September, 2023 issuance. Backup camera still flickers.
The is an open recall on this vehicle since 7/14/23. It is for rear camera wiring harness. If has been 7 months and there still is no information about a repair to this defect. When will Mazda address this issue and have repair parts?
The contact owns a 2014 Mazda Mazda3. The contact stated while reversing, the rearview camera was inoperable. There was no warning light illuminated. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer, where an unknown hypothetical diagnostic was made. The contact declined to pay the repair cost. The vehicle was not repaired. The contact stated that the failure had been recurring increasingly. The contact later received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.
There is currently a recall for 2014 Mazda 3 hatchbacks due to a faulty rearview back-up camera, but the dates are too limited. Production dates start in Dec 2013, but my particular vehicle was manufactured before that and still has the defective camera/mount. My car is in the shop getting fixed now for $1380 + tax, and should have been covered by the safety recall.
My infotainment system and backup camera is erratic. The infotainment system well automatically dial telephone numbers, change channels and randomly change other items. This happens when I'm driving. My backup camera also intermittently cuts out.
Service bulletins that may apply
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This SA supersedes the previously issued SA(s) listed below
- This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
Related recalls
Electrical system: alternator/generator/regulator
- What is wrong
- Mazda North America Operations (Mazda) is recalling certain model year 2014 Mazda3 vehicles manufactured June 12, 2013, through December 18, 2013, and model year 2014-2015 Mazda6 vehicles manufactured May 20, 2013, through December 4, 2013, and both equipped with a 2.5L engine and a regenerative engine braking system. When driving the affected vehicles in heavy rain or in deep puddles, the alternator belt may slip causing the Power Control module (PCM) to incorrectly assume failure of the charging system.
- Risk
- Once the PCM assumes that the charging system has failed, the vehicle will stop charging and could result in poor acceleration, loss of steering assist and windshield wiper operation, and a possible engine stall, increasing the risk of a crash.
- Remedy
- Mazda will notify owners, and dealers will reprogram the PCM with updated software, free of charge. The recall began on May 19, 2014. Owners may contact Mazda at 1‑800‑222‑5500. Mazda's number for this recall is 7314D.
Recall number 14V173000 · Recall details
Questions about the 2014 Mazda MAZDA3 backup camera
Is backup camera failure a common problem on the 2014 Mazda MAZDA3?
12 of 138 owner complaints about the 2014 Mazda MAZDA3 (9%) mention backup camera failure. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2014 Mazda MAZDA3?
There is 1 recall and 149 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Mazda MAZDA3
Fuel smell 13Check engine light 8Fuel leak 8Stalling 6Sudden acceleration 6Grinding brakes 5Fuel pump 5
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