The contact owns a 2015 Mazda Mazda3. The contact stated that while driving at various speeds, or while attempting to reverse, the rear camera flashed on and off for approximately five minutes and then started working as intended. No warning light was illuminated. The vehicle was repaired under the federal safety agency Campaign Number: 23V487000 (BACK OVER PREVENTION) by the owner of the vehicle; however, the fix failed to repair the vehicle. The contact stated that the failure had occurred after the recall repair was performed. The manufacturer was not notified of the failure. The failure mileage was 180,000.
2015 Mazda MAZDA3: backup camera failure
14 of the 130 complaints about the 2015 Mazda MAZDA3 describe backup camera failure.
- owner complaints
- 14
- of this car's complaints
- 11%
- typical mileage
- 63,000
- recalls
- 0
Is there a fix? 131 service bulletins cover this area of the car. See below
Backup camera failure by model year
What owners say
The contact owns a 2015 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (BACK OVER PREVENTION). However, the dealer refused to complete the recall repairs due to the vehicle having a Salvage Title. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The manufacturer was made aware of the issue and referred the contact back to the dealer. The vehicle remained unrepaired. The failure mileage was approximately 86,000.
On Thursday October 9th I drove to work at 11pm and parked my car. I backed up into my space using my back-up camera as I had always did since I had purchased my car in 2019. The next morning when I got home and put my car in reverse to back into my space, I noticed that the back-up camera did not come on. The radio continued to play on the screen, but in never switched over to the camera so that I could use this component to park. After trying several times to try to figure out what the issue was I gave up. I had an appointment that same morning, so I parked my car and came back about an hour later to leave and started my car, pulled out of my space, then put my car in reverse and the camera was back up and running again. I found this to be strange. Most likely this will happen again. I googled/researched this to see if there was a recall for this issue in this make and model and came across a few articles where others had the same or similar complaints. So it all lead me here. It seems as if there is a malfunction in these cameras, if it is happening to others, and happened to me, then it's happening. So what's happening...is my question? Why are these camera not recalled? Do we wait until it shuts down in the middle of us backing up or what? What's next? Can I get someone at Mazda to look at my camera, and replace it? Or is this something I have to live with? I should not have to, neither should I have to pay some outrageous price to get it replace on my own dime. There is definitely an issue with this camera in this make and model. So is anyone going to be fair and do something about this, or wait until there is an accident behind it? If it's a defect in the product, just simply replace it.
The contact owns a 2015 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the back-up camera screen image was flickering and became distorted while reversing. The cause of the failure was not determined. The failure mileage was 60,000. VIN tool confirms parts not available.
I am filing this complaint regarding existing Manufacturer Recall Number 6023G (the federal safety agency Recall Number 23V‑487). This recall has been posted since Jul 14, 2023 and the manufacturer has failed to remedy the recall in a timely manner. The remedy is noted on the recall page: "If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added." However, the manufacturer continues to state that the remedy is not yet available.
The problem I have is with my rearview camera, as described in Manufacturer Recall Number 6023G / the federal safety agency Recall Number 23V‑487. This problem has existed since I purchased the car in November 2022. The recall was announced on 7/14/23. Mazda has failed to provide a remedy. Dealers report that they don't have the parts needed to make the repair and that no remedy has been provided by Mazda. It is meaningless to have a recall if the manufacturer doesn't fix the problem. This is a serious safety issue as when the problem occurs, it is not possible to see behind the car via the camera/screen.
The contact owns a 2015 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image failed to display. The local dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 82,000. VIN tool confirms parts not available.
The contact owns a 2015 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was distorted, blank or failed to activate as needed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 63,000. VIN tool confirms parts not available.
Mazda opened a recall on the rearview camera not working properly almost one year ago and still has not supplied a remedy. REference: 6023G | Jul 14, 2023 #23V‑487
This car's backup camera has been un-usable ~50% of the time, dating back to last year, due to the issue described in the recall. Westcott Mazda refused to inspect and certify the existence of the issue and simply said parts to fix it were unavailable. This recall was issued over 9 months ago.
The "infotainment" system, which includes media, navigation, hands-free calling, and the backup camera function, frequently malfunctions. The system will either freeze, or it will execute button presses on its own. The result is that it will change audio selection, make hands free calls via the connected phone, etc. on its own with no driver interaction, which is distracting while driving and could and has caused hazardous driving conditions. While I am listing the most recent occurrence in this form, this has been occurring on nearly every drive for the last 2 years. This typically happens in stop-and-go traffic. The vehicle has a manual transmission and the movement in the center console caused by shifting may be causing loose electrical connections to be disturbed and contribute to the behavior.
The multifunction / infotainment display in my Mazda went haywire last weekend--it loops through bootup sequence over and over but never loads. Backup camera still works, sort of, but the image jumps and it goes blank sometimes. I can't unplug the display or pull the fuse, or would lose backup camera altogether. So I have no Nav system, can't change radio station, etc.--and am stuck with the 7" screen flashing in my face as I drive. Local Mazda dealer advises that this is caused by cell phone transition to 5G. They took my contact info but did not offer any solution. There have been a couple of local news stories this week about other Mazda owners experiencing this issue. Interestingly, those all seem to report that owners' radios are stuck on a local NPR station. Mine is also stuck on one station, but not the NPR affiliate. https://www.geekwire.com/2022/youre-listening-to-kuow-like-it-or-not-mysterious-glitch-has-mazda-drivers-stuck-on-public-radio/
Service bulletins that may apply
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This SA supersedes the previously issued SA(s) listed below
- This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
Related recalls
No recalls on record for this model year.
Questions about the 2015 Mazda MAZDA3 backup camera
Is backup camera failure a common problem on the 2015 Mazda MAZDA3?
14 of 130 owner complaints about the 2015 Mazda MAZDA3 (11%) mention backup camera failure. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2015 Mazda MAZDA3?
There are 0 recalls and 131 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2015 Mazda MAZDA3
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