The contact owns a 2018 Mazda Mazda3. The contact stated that while reversing, the rearview camera displayed a distorted image, nearly resulting in a collision with a parked vehicle. Several unknown warning lights illuminated, creating a driver distraction. In addition, the infotainment screen delaminated and experienced ghost touching with random phantom touches. The vehicle was taken to the dealer, where it was determined that the infotainment system required a new lens kit. The vehicle was not repaired. The manufacturer was notified of the failure by telephone, and a case was filed. The failure mileage was unknown.
2018 Mazda MAZDA3: backup camera failure
19 of the 110 complaints about the 2018 Mazda MAZDA3 describe backup camera failure.
- owner complaints
- 19
- of this car's complaints
- 17%
- recalls
- 0
Is there a fix? 93 service bulletins cover this area of the car. See below
Backup camera failure by model year
What owners say
The Infotainment system is cracking uncontrollably and will make the rear view camera unusable and a safety issue. It keeps resetting every minute. Mazda corporation wont pay for the repair that they are charging about 1,000 to fix it.
There is a infotainment display that sits on the center part of the dash that has touch screen capability that over time starts to fail and results in what is known as "ghost touch", where random screen settings change as though someone is using the touch screen on the infotainment screen. I had issues to where settings for screen brightness have changed causing my ability to see the controls being hindered and the radio sometimes turning up loudly and then off causing a scare distraction while driving. This screen is also used for the back up camera. There is currently a class action lawsuit for this.
I got into my car and the infotainment screen was cracked. It had been parked in moderate weather (no extreme heat or cold) and just randomly had multiple small cracks across the screen. This makes the back up camera difficult to see which is a safety concern.
The Infotainment system is cracking uncontrollably and will make the rear view camera unusable and a safety issue. Mazda corporation wont pay for the repair that they are charging close to 2k to do.
I have a letter for an important safety recall, re: the backup camera. The letter is dated September 2023, and I called today, after experiencing worsening deterioration of my camera, and I was told that there is currently no fix. So, after 1.5 years, I have no fix for my camera? This is a safety issue
The contact owns a 2018 Mazda Mazda3. The contact stated while reversing, the rearview camera image was flickering and occasionally failed to display an image. The vehicle was taken to the dealer several times. The dealer recommended that the rearview camera be replaced. The vehicle was not repaired. The contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.
I was officially notified of a known defect in my vehicle "which relates to motor vehicle safey". The defect is the "rearview camera wiring harness" which displays a "distorted or flickering image". My vehicle is experiencing this defect. The letter was sent to me in September 2023. The letter stated that repair parts are not currently available. I have checked and repair parts are STILL not available, even though it is now August 2024, almost a full year later. This is unacceptable as this is a safety concern.
Mazda issued a recall for backup camera failures on specific vehicles over 1 year ago on July 14 2023 (Mazda Recall 6023G, the federal safety agency #23V‑487). According to Mazda dealerships I contacted, parts are still not available. Drivers impacted have been waiting for repair components related to this safety recall for over a year. Simply submitting this as a complaint about an ongoing recall resolution.
The contact owns a 2018 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention). The contact stated that on several occasions while in reverse (R), the backup camera flickered and was inoperable. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.
The contact owns a 2018 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted into reverse(R) and reversing out of the driveway, the rearview camera image was flickering on the display screen. The contact stated that the flickering was intermittent but eventually the camera became inoperable. The contact had notified the manufacturer of the failure. The failure mileage was approximately 38,000. VIN tool confirms parts not available.
The contact owns a 2018 Mazda Mazda3. The contact stated while reversing, the rearview camera image was distorted and failed to display on several occasions. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera had failed and needed to be replaced. The vehicle was not repaired. The contact later received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Service bulletins that may apply
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This SA supersedes the previously issued SA(s) listed below
- This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- The Mazda DCA-8000 is required for all warranty battery testing
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Related recalls
No recalls on record for this model year.
Questions about the 2018 Mazda MAZDA3 backup camera
Is backup camera failure a common problem on the 2018 Mazda MAZDA3?
19 of 110 owner complaints about the 2018 Mazda MAZDA3 (17%) mention backup camera failure. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2018 Mazda MAZDA3?
There are 0 recalls and 93 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2018 Mazda MAZDA3
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