Mazda supposedly repaired/replaced the backup camera issue under the recall. However, within one day it was doing the same thing again...the screen dims or flickers off when backing up the car. I told Mazda about that and they said I need a new screen, which would not be covered under the recall. This is a safety hazard that they should be required to address.
2016 Mazda MAZDA3: backup camera failure
17 of the 104 complaints about the 2016 Mazda MAZDA3 describe backup camera failure.
- owner complaints
- 17
- of this car's complaints
- 16%
- recalls
- 0
Is there a fix? 122 service bulletins cover this area of the car. See below
Backup camera failure by model year
What owners say
My 2016 Mazda 3 has had a faulty rearview camera, computerized controls, and monitor display screen for over 2 years now. I am not sure if there is a problem with the electrical system because I have lost the ability to turn on the navigation function, the stereo function, and to see the vehicle maintenance information with non-functioning electrical controls and display screen. Sometimes the monitor display would show a blank screen or a fuzzy screen which is a safety hazard especially when I'm driving my vehicle in reverse and could potentially cause an accident. There has been a recall on the rearview camera since July 2023. I have contacted the Mazda dealership multiple times, and they have repeatedly said that the rearview camera parts are still not available. This is unacceptable because it seriously compromises my safety and the safety of others if I cannot safely back up my vehicle when driving due to the faulty rearview camera, computerized controls and monitor display screen. There should also be a recall on the computerized controls and monitor display screen.
The contact owns a 2016 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was distorted or failed to display an image while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.
the federal safety agency Recall # 23V‑487 Manufacturer Recall # 6023G issued July 14, 2023 After repeated phone calls to the Manufacturer and the Mazda Dealership, the recall has not been fixed. I have been told that the parts are not available. As of this date, 16 months after the recall, Mazda has not fixed the problem. I have been told by the Manufacturer and the Mazda Dealership, that parts are not available. The manufacturer told me that they have no date when parts will be available. I have asked to speak with a Manager at the Manufacturer and was told that there is no one else to talk to except Customer Service. I asked for a contact at the Corporate level that I could send an email to, and was told that there was no email address available. They have suggested that I get it fixed at my own cost and submit a claim that may or may not be reimbursed. I consider the distorted rear view camera picture to be a safety hazard when backing up. I believe that 16 months should be plenty of time to fix this problem and that Mazda just does not want to fix a manufacturing problem on a 8 year old car.
Rear view camera intermittently cuts out. Recall was issued 07/14/23 yet there is no fix yet??? Mazda Recall #: 6023G the federal safety agency Recall #: 23V‑487
The recall related to the rear backup camera has not been addressed and it is more than a year later. I just got off the phone with a Mazda representative and they still do not have a solution nor know when one might be available. I would like to sell my car but with a defective backup camera and view screen, I will have trouble doing so and/or won't get as much for the vehicle as I should. I have a 5 year old and I don't feel safe driving this vehicle, as the rearview camera turns off suddenly at times when I am reversing the vehicle. I would like to submit a compliant for negligence on Mazda's part and urge you to do something to make them fix this defect. Thanks.
Reverse camera stops working at random for several hours at a time. Mazda has issued a recall for this issue but has yet to offer repair
A distorted or flickering rearview camera image while reversing could affect driver judgment, increasing the risk of a crash
Manufacturer Recall No 6023G the federal safety agency Recall No. 23V‑487 Rear View Camera has NOT been repaired. How long more do I have to wait for the repairs to start? It has been over 6 months since the recall notice went out but I have had the issue for years now. Please step in and make Mazda make good on their products. I have called several dealerships but they all tell me that only Mazda headquarters knows when the repairs kits will become available. So, when is that? Do we wait until more accidents happen so the lawsuits increase over this matter? Last time I checked they are still putting out thousands of cars on the road...does that mean they are too busy to take care of these issues since, after all, they have already pocketed our monies and now we are pushed to the side as if we don't matter? I await great news.
The backup camera is flickering and with distorted image. I called customer service but didn't provide information or solution of how to solve the issue even though they were aware of it.
The rear backup camera on my vehicle goes on and off or dims considerably when I back up, not allowing me to see cars and people potentially behind me. This is associated, I believe, with an issue with the screen and infotainment system of the car, which I had checked out on 9/24/21 at a Mazda dealership. The screen goes on and off constantly, not allowing me to use the radio, bluetooth, etc. They said it is a chip issue that they have seen in many other Mazda 3's from 2016. Not being able to listen to the radio is one thing, but having the backup camera not work or work improperly is a safety issue.
There is a main board failure that controls the information screen and back up camera The part number is TC3M-66-9C0B . The screen will keep rebooting not allowing the back up camera to work. According to Mazda dealer personal Mazda will not cover this. This is know to be a regular problem with many of these cars
Service bulletins that may apply
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This SA supersedes the previously issued SA(s) listed below
- This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
Related recalls
No recalls on record for this model year.
Questions about the 2016 Mazda MAZDA3 backup camera
Is backup camera failure a common problem on the 2016 Mazda MAZDA3?
17 of 104 owner complaints about the 2016 Mazda MAZDA3 (16%) mention backup camera failure. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2016 Mazda MAZDA3?
There are 0 recalls and 122 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2016 Mazda MAZDA3
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