The display is peeling internally/has spiderweb cracks such that it is not viewable and the backup camera display function is therefore unclear. In addition, the system randomly changes radio stations OR TURNS ON AND PLAYS RANDOM MUSIC. ALL OF THIS FEELS UNSAFE.
2017 Mazda MAZDA3: backup camera failure
16 of the 84 complaints about the 2017 Mazda MAZDA3 describe backup camera failure.
- owner complaints
- 16
- of this car's complaints
- 19%
- typical mileage
- 42,098
- recalls
- 0
Is there a fix? 108 service bulletins cover this area of the car. See below
Backup camera failure by model year
What owners say
The screen that displays the backup camera image has an issue that makes it difficult to see the backup camera feed clearly. The screen appeared like this unexpectedly when I returned to my car after a work day. The only warning was a malfunction of the screen's touch function for the last several months.
Hello frustrated people! Second time back to the dealership...backup camera they say got wet from moisture, (after 2 drained batteries in less than 2 years), my cost. I think that this is a very dangerous vehicle that I am driving now!!!! Besides the fact, at my age, being stuck in a parking lot in 20 degree weather for 3 hours waiting for roadside assistance. The camera goes haywire...I cannot connect to the phone or navigation system. I can't leave my house for fear that my car is not going to start! Now I have to pay for a backup camera??? WE think that is the problem, they told me! So far the quote is $600.00...... A DANGER to drive! Can you imagine , pulling off the side of the road, when your navigation goes out! And now warmer weather, it doesnt do that. So how are they going to know now????
My rear camera is not centered when I bought my car as new in 2017. I reported the issue. But they told me it is normal. I got a letter from Mazda in 2022 about the rear camera recall. Then I asked them to do the recall. They told me they don't have parts. Recently, the video output is getting worse. It is distorted, flickering and zoomed out. I asked them again on 2024. They told the recall is not even started. Manufacturer Recall Number 6023G the federal safety agency Recall Number 23V‑487 Recall StatusRecall Incomplete, remedy not yet available
The contact owns a 2017 Mazda Mazda3. The contact stated that while in reverse(R), the rearview camera would intermittently display a distorted or blank image. The vehicle was taken to a dealer where the camera was replaced under warranty; however, the failure returned almost a year later after the repair. The contact then received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
The contact owns a 2017 Mazda Mazda3. The contact stated that while reversing, the rearview camera image was distorted or showed a black screen occasionally and failed to engage on other occasions. The vehicle was taken to the dealer, where the rearview camera was replaced several times; however, the failure persisted. Additionally, the contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 42,098. VIN tool confirms parts not available.
The Manufacturer Recall Number6023G, the federal safety agency Recall Number23V-487, has not been performed by the dealer. The dealer states that they do not have a remedy. Not only have I had the problem of flickering and distortion, but the back-up camera often does not operate at all.
The contact owns a 2017 Mazda Mazda3. The contact received notification of the federal safety agency Campaign Number: 23V487000 (Back Over Prevention). The contact stated that on several occasions while the vehicle was shifted into reverse(R), the rearview camera image was distorted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 30,000. VIN tool confirms parts not available.
There has been an open recall on the camera on my Mazda3 for a full year with no approved fix from Mazda. Absurd. My rear camera no longer works after this delay.
Touch screen has a separation issue between the touch screen and LCD screen causing a blurry/distorted image. Mazda is aware of the issue on the couple years prior to this model year and has issued an extended warranty for those model years. But for whatever reason, Mazda is ignoring the same issue on the last couple years of this generation car even though they are having the exact same issue. Would cost hundreds of dollar to get fixed on my end. My car is available for inspection if required. When this issue happens, it causes the screen to separate/bubble from the outer touch screen portion which results in an almost unreadable image on the backup camera screen causing a safety issue. Like I said, Mazda is aware of this issue on previous model years and has issued fixes. But for my model year, they just ignore it. No warning or anything appeared when this occurred.
The contact owns a 2017 Mazda Mazda3. The contact stated while driving at various speeds in the rain or in the snow, the instrument cluster, the instrument panel, and the infotainment system became inoperable, causing the Forward Sensing Camera system to become inoperable. Additionally, the contact stated that the rearview camera was inoperable while reversing in the rain or in the snow. The contact stated that the failure had been recurring while operating the vehicle in inclement weather. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 23V487000 (Back Over Prevention). The manufacturer was notified of the failure and informed the contact that that the VIN was not included in the recall. The failure mileage was approximately 30,000.
The rearview camera is flickering and sometimes does not work at all. The NTSA recall 23V‑487 (manufacturer number 6023G) is issued for that problem back in July 2023. However as of today, 7 months later, the recall is not implemented and the dealer refuses to fix the issue saying that the recall is still not incomplete. This is safety hazard which continues for 7 months and should be fixed ASAP.
Service bulletins that may apply
- This bulletin supersedes the previously issued bulletin(s) listed below
- Description
- This SA supersedes the previously issued SA(s) listed below
- This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are...
- If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...),...
- For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all...
- Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- Some customers may complain that the ambient temperature on the instrument cluster is displayed more than...
Related recalls
No recalls on record for this model year.
Questions about the 2017 Mazda MAZDA3 backup camera
Is backup camera failure a common problem on the 2017 Mazda MAZDA3?
16 of 84 owner complaints about the 2017 Mazda MAZDA3 (19%) mention backup camera failure. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2017 Mazda MAZDA3?
There are 0 recalls and 108 service bulletins for the same area of the car. Check them below with your VIN.
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