Vehicle notification stating Power Steering Assist Fault. Power steering locked up on highway going 60 mph while a child was in vehicle and vehicle was extremely hard to get off the highway. Parkway Ford of Pampa, Tx would not honor recall as VIN was not pulling up a recall. But a different auto mechanic repair shop did verify it was a recall.
2009 Mercury Mariner: steering wheel locks up
11 of the 315 complaints about the 2009 Mercury Mariner describe steering wheel locks up.
- owner complaints
- 11
- of this car's complaints
- 3%
- typical mileage
- 100,000
- recalls
- 1
Is there a fix? There is 1 recall and 3 service bulletins for this area of the car. See below
Steering wheel locks up by model year
What owners say
The contact owns a 2009 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to turn before the steering locked up. The contact was able to restart the vehicle and the vehicle operated as designed. The check engine and TPMS warning lights were illuminated. The vehicle was taken to an independent mechanic who referred the contact dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,064.
I was making a turn and the vehicle seemed as if the steering locked up. It randomly does this and is starting to be more and more often. It has already made me run off of the road and hit a culvert causing even further damage.
Last year in april I got the car , didn't have it for a week the power steering went out . I got it fixed . Here it is 2020 of august , the power steering assist came on . The steering wheel locked up on me . I don't have the money to keep replacing this same part . I looked into the recalls for the vehicle . I seen a couple , called a number I seen they said the recall expired. So I'm back to square one . I don't know exactly what part I need .
Tl* the contact owns a 2009 mercury mariner. The contact stated that the steering wheel seized four times while driving. The contact was able to drive to her residence and powered off the engine. The vehicle was restarted, but the steering wheel failed to steer. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in a recall; therefore, they did not assist. The failure mileage was approximately 100,000.
Tl* the contact owns a 2009 mercuy mariner. The contact stated that the steering wheel seized when turned in either direction due to an electric power steering failure. Sawgrass ford (14501 w sunrise blvd, sunrise, fl 33323, (954) 851-9000) diagnosed that the steering column needed to be replaced. The vehicle was excluded from the federal safety agency campaign number: 14v284000 (steering); however, the vehicle exhibited the same failure as listed in the recall. The manufacturer also indicated that the vehicle was excluded from the recall campaign and did not assist. The vehicle was not repaired. The approximate failure mileage was 65,941.
Tl* the contact owns a 2009 mercury mariner. While driving 5 MPH, the steering seized while making a left turn. There were no warning indicators illuminated. As a result, another vehicle struck the rear driver's side of the contact's vehicle. A police report was filed. There were no injuries. The vehicle was not towed and was driven to the contact's residence. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Tl* the contact owns a 2009 mercury mariner. The contact stated that the steering seized, which resulted in excessive effort to operate the vehicle. The failure occurred without warning. Rockland ford (165 new county road, thomaston, me) and the manufacturer were notified of the failure. The contact referenced the federal safety agency campaign number: 14v284000 (steering), but the VIN was not included in the recall. The VIN was not provided. The failure mileage was approximately 90,000.
Tl* the contact owns a 2009 mercury mariner. The contact stated that on several occasions while attempting to start the vehicle, the steering wheel seized. The contact stated that the vehicle became difficult to maneuver. No warning lights illuminated. A local dealer was contacted at phone number: 770‑941‑9000, that informed the contact to jiggle the ignition then restart the vehicle but failed to start. The vehicle was taken to a local dealer at metro ford, 9000 nw 7th ave, miami, fl 33150, phone number: (305) 751-9711 but the vehicle was not diagnosed due to diagnostic fees. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the recall was repaired by the previous owner. The failure mileage was 119,588.
Tl* the contact owns a 2009 mercury mariner. While driving 35 MPH, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was not included in the federal safety agency campaign number: 14v284000 (steering) the failure mileage was 103,200. Updated 02/21/17*lj
Tl* the contact owns a 2009 mercury mariner. While driving at an unknown speed, the steering wheel seized and the contact was unable to steer the vehicle. The failure recurred on numerous occasions. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The vehicle was previously repaired under the federal safety agency campaign number: 14v284000 (steering). The failure mileage was 50,000. Updated 04/19/16*lj
Service bulletins that may apply
Related recalls
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
- Risk
- If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
- Remedy
- Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S05.
Recall number 14V284000 · Recall details
Questions about the 2009 Mercury Mariner steering lock-up
Is steering wheel locks up a common problem on the 2009 Mercury Mariner?
11 of 315 owner complaints about the 2009 Mercury Mariner (3%) mention steering wheel locks up. The model year with the most reports is 2008.
Is there a recall or service bulletin for this on the 2009 Mercury Mariner?
There is 1 recall and 3 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2009 Mercury Mariner
Power steering loss 84Loss of power 42Stalling 35Check engine light 23Jerking 15Engine failure 12Won't shift 6ABS 5Brake failure 5Hesitation 5
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