2018-2023 Ford Expedition, Ford F-250 SD and others recall: owners/service/other manual
Ford Motor Company reported this safety recall on June 9, 2023. It covers about 691,133 vehicles.
- vehicles affected
- 691,133
- reported
- Jun 9, 2023
- owners notified
- Jul 21, 2023
Equipment: other: owners/service/other manual
- What is wrong
- Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
- Risk
- Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
- Remedy
- Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 23C20.
Recall number 23V420000
Affected vehicles
Questions about recall 23V420000
Is there a recall on the 2018-2023 Ford Expedition, Ford F-250 SD and others owners/service/other manual?
Yes. Recall 23V420000, reported on June 9, 2023, covers about 691,133 vehicles.
What is the fix for recall 23V420000?
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 23C20.
Is the recall repair free?
Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.
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