Tl* the contact owns a 2012 toyota sienna. The contact stated that while parking or driving at various speeds, the power sliding door would open without warning. The vehicle was taken to an independent mechanic and a dealer where no diagnoses was performed due to a recall. The contact mentioned that the failure has occurred on several occasions. The contact received notification of the federal safety agency campaign number: 16v858000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown. Vin tool confirms parts not available.
2012 Toyota Sienna body complaints
Page 3 of 4: complaints 41 to 70 of 72, newest first, as owners wrote them.
Tl* the contact owns a 2012 toyota sienna. The contact received a recall notification for the federal safety agency campaign number: 16v858000 (structure) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2012 toyota sienna. The contact received notification of the federal safety agency campaign numbers: 17v006000 (air bags) and 16v858000 (structure); however the parts for the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available updated 05/19/17
Tl* the contact owns a 2012 toyota sienna. While the vehicle was parked, the contact attempted to close the rear passenger side sliding door, but it would not close. The contact called the dealer and the vehicle was driven to the service department since it was after 6:00 pm. The contact was provided with a loaner vehicle while her vehicle was being diagnosed. The contact received an interim recall notice from the manufacturer for the federal safety agency campaign number: 16v858000 (structure), but the remedy was not available. In june of 2016, the rear driver side door did not close. The vehicle was repaired by the dealer at the owner's expense. The manufacturer was notified of the failures. The approximate failure mileage was 63,354.
Takata recall: the federal safety agency recall number: 17v006 recall date: january 9, 2017 toyota has had adequate time to fix this problem. As of 15 march, toyota still has status recall incomplete. Remedy not yet available. Sliding door: the federal safety agency recall number: 16v858 recall date: november 22, 2017 toyota has had adequate time to fix this problem. As of 15 march, toyota still has status recall incomplete. Remedy not yet available.
Takata recall - we have children riding in our vehicle and need the recalls to be fixed promptly. We had not heard anything from toyota as to when the recalls will be fixed. With the airbag issue, no one can sit in the front passenger seat, which makes it very inconvenient for our big family. Sliding door recall - the sliding door issue also is a major danger because our kids sit in the back. We are fearful the door could open unexpectedly. The delay in fixing these recalls is causing a lot of anxiety, stress, and danger. We tried to call toyota but were transferred to different departments for over 20 minutes before getting cut off completely. We want answers and we want them now.toyota needs to fix the problem immediately. We are fearful for our lives in our sienna.
Tl* takata recall. The contact owns a 2012 toyota sienna. The contact received notification of the federal safety agency campaign numbers: 17v006000 (air bags) and 16v858000 (structure); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* the contact owns a 2012 toyota sienna. While driving 40 MPH, the rear passenger sliding door opened independently without warning. The vehicle was taken to the dealer to be diagnosed. The contact was informed that there was no fault code and the mechanic was not able to duplicate the failure. The contact stated that the failure recurred with both the driver and passenger sliding doors. The vehicle was included in the federal safety agency campaign number: 16v858000 (structure). The manufacturer was notified of the failure. The approximate failure mileage was 30,000. Updated 06/01/17*lj the consumer stated the sliding door opened while driving and also parked freeing a pet dog. The electric doors were used to put a wheel chair in the vehicle. The manufacturer suggested to disconnect the electric doors by removing the fuses indefinitely. Updated 09/06/2017
Tl* the contact owns a 2012 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v858000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl* the contact owns a 2012 toyota sienna. The contact stated that the power sliding door did not properly function. The door opened more than twice without warning. There was an abnormal noise progressing and the contact had to manually maneuver the door due to the failure. An independent mechanic was unable to provide a repair remedy and recommended that the vehicle be taken to the dealer. The dealer was notified of the failure and provided extensive diagnostic testing. The contact also informed the dealer that a recall notice was received for the federal safety agency campaign number: 16v858000 (structure), but the dealer had not provided a proper remedy. The parts were not available. The contact was uncertain if the vehicle would be repaired. The vehicle was at the dealer. The approximate failure mileage was 73,000. Vin tool confirms parts not available.
Tl* the contact owns a 2012 toyota sienna. The contact received notification of the federal safety agency campaign numbers: 17v006000 (air bags) and 16v858000 (structure); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Tl* takata recall. The contact owns a 2012 toyota sienna. The contact received notification of the federal safety agency campaign number: 16v340000 (air bags); however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was unknown. The contact had not experienced a failure. Updated 06/07/17*lj the consumer stated the recall for the rear door exceeded a reasonable amount of time to be completed. Updated 10/12/2017
Tl* the contact owns a 2012 toyota sienna. The contact received a recall notification regarding the structure. The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The federal safety agency campaign number was unknown. The contact had not experienced a failure.
Tl* the contact owns a 2012 toyota sienna. The contact received a recall notification for the federal safety agency campaign number: 16v858000 (structure). The part needed was unavailable to perform the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Tl* takata recall. The contact owns a 2012 toyota sienna. The contact received notification of the federal safety agency campaign number: 17v006000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. In addition, the contact later received notification of the federal safety agency campaign number: 16v858000 (structure). The dealer stated that the electronic function would need to temporarily be disconnected due to the remedy for the recall still being under development, and to manually operate the door. The dealer was unable to determine when the remedy and repair parts would be provided by the manufacturer. The contact had not experienced a failure. Vin tool confirms parts not available.
The passenger side power sliding door failed in mid-operation leaving the door slightly opened. We were unable to manually or electronically open or close the door in the normal manner, however in order to make the trip home we forcibly positioned the door into the closed position. The dealer claimed that the door motor was damaged by our actions and proceeded to charge us nearly $2000 to repair the motor and door cable. We explained that we could hear the motor engaging just fine and that there must be another root cause, they disagreed and dismissed us completely. We called and complained to toyota directly, however they've taken the same position as the dealer.
On august 27, 2016 I was driving our 2012 toyota sienna on an interstate highway. Traffic was terrible and I rear-ended another vehicle in stop-and-go traffic. The impact was minor, but the engine caught fire and burnt the car to the frame. My wife and I were able to exit the car before it burned. When I exited the car, I took my keys with me. However, I was not able to open any of the doors and everything I had in the back of the van burned. Thankfully, our children were not in the car. If they had been, I would have needed to break windows to attempt to remove them from the car.
The sensor in the power sliding door of my 2012 toyota sienna, would not stop beeping even though the door was closed. The latch was rusting away, and toyota wanted $1,400 to replace it. The driver's door latch is made of stainless steel, so why is the sliding door latch rusting? And why can't we disable the sensor?
It rained and froze, snowed and thawed, and the latch on the sliding door of my 2012 toyota sienna broke. The door would slide open and closed while I was driving it and would not stay closed. Fortunately none of my children were in the back seat when this happened.
I have brought the sienna into toyota on 3 separate occasions, as there was clunking when the lift gate closed. I was told there was nothing wrong with it each time, but the liftgate was and is clearly not aligned. Water is now coming through the top of the lift gate. I did back up into a tree, and had damage to the back quarter panel and it was repaired by a body shop. Toyota is stating that this caused the liftgate to be misaligned and that is causing the water to come through the liftgate. My complaint is I believe that dealership is avoiding realigning the lift gate. I originally brought this in under the manufacturer warranty and I have an extended warranty. There was no vehicle damage to the van upon initial visit. At this point, if the liftgate is not realigned and fixed properly and water continues to come in, it will eventually destroy the mechanism that is used for the auto open and close. In addition, I am also concerned about the overall safety of the vehicle in the event of an accident, if what toyota states is true (the liftgate can be misaligned by quarter panel damage).
I have brought the sienna into toyota on 3 separate occasions, as it was clunking when it closed. I was told there was nothing wrong with it each time, but the liftgate was clearly not aligned. Water is now coming through the top of the lift gate. I did back up into a tree, and had damage to the back quarter panel and it was repaired by a body shop. Toyota is stating that this caused the liftgate to be misaligned and that is causing the water to come through the liftgate. However, it was not until I ran the minivan through a touch free carwash and water was applied under pressure that I noticed the water coming in. My complaint is I believe that if the liftgate could be misaligned by quarter panel damage, what would happen under extreme stress of a car accident. I do believe the dealership is avoiding realigning the lift gate, but I am also concerned about the overall safety of the vehicle in the event of an accident. Also, the original tires that came on the vehicle wore very early. I replaced all 4 tires at toyota because we were taking the vehicle on a family trip. I was looking through the owners manual and noticed that the original tires were to have a 6 year warranty.
Tl* the contact owns a 2012 toyota sienna. While driving at 15 MPH, the sliding doors on the driver side opened without warning. The failure recurred three times. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 32,000.
I want to correct that on our 2012 sienna it is the back sliding door that it is the "hinge" that opens and shuts the door, locks it, attaches it to the van that is starting to rust. Toyota reply is till it falls off, or starts to "be more rusted, but not in our lifetime" it is cosmetic, yet it is dangerous and will affect the resale value and it is near the wires that open and shut it, which I have read problems about. Toyota should take responsibility for the hinges rusting and replace them before someone does get hurt, you just don't wait for the accident to happen or till someone gets hurt.
Today while cleaning the van, I noticed the lever and/or latch that holds the back sliding doors and moves them open and shut, keeps the back sliding doors on, is starting to rust where the door is connected near the cables that open and shut the door.
The person sit behind the driver, push the automatic van door close button to close the door then reached over for the seat belt. The person accidentally reach the hand between the sliding door and door frame right next to the seat belt anchor close to the door. The door closed on the open finger and tried to close even tighter. The door mechanism did not reverse and open the door back up, but continues to try to close the door completely. After some hard pull on the door handle, the door finally reopened. The person finger was bruised and the wedding rings shape has been damaged. The ring is no longer round nor straight, it has been torqued by the force of the door mechanism.
(rear power sliding doors: no safety sensors to stop the door ) I pulled the handle of the rear power sliding door to open to let my dog out. She put her head into the opening between the tractor cable that glides the door back and the rear portion of the door. The power door continued to slide back and inward. My repeated attempts to stop the door included me pulling against it with all my strength the door just kept sliding either back or forward. My dog tried to squeeze herself out and only managed to get half her body out. She looked like she was cut in half. My neighbors came over and held the door to stop it from moving. The space between the body of the van and the sliding door was so tight (3 to 4 inches), I could not push or pull my dog out. I thought she was being crushed to death. I went to disengage the battery to make sure the door would not move and my dog was able to wriggle her entire body out of that tiny opening. This lasted for about 10 minutes and was terrifying. My dog suffered only bruised ribs. I had a chrysler town and country before this and the door sensors stopped at the slightest interference. This is an incredible safety hazard.
Driver's side rear sliding door will not latch shut when closing door either manually of electrically. When closing front latches engage of sliding door but subsequent rear latching does not engage upon end of closing cycle. One can hear rear of sliding door locking mechanism actuator whine when attempting final close cycle. After the van's failure to cycle the door shut at rear, then also at rear a diagnostic sounds a long beep warning sound afterwards. Removing negative to see if this would reset the door in some way only served to cancel all electronic commands to the door to open or close useless from any button (fob, overhead control console button, manual door handle opening or open/close buttons). Passenger (right) sliding door unaffected.
Brand new toyota sienna. The moonroof/sunroof keeps leaking. Been to the dealer multiple times and when we come back the adviser always tells us the van won't leak anymore only to find out the next time it rains, the car leaks again. We don't know exactly when this started happening( we guessed it leaked a long time ago due to the rusted parts around the glass) since no one really sits in the back. The dealer already replaced the glass and the rubber seals around it.
We first encountered a problem in which the automatic sliding door would not function to open or close automatically but it still worked manually. About a week later the rear latch of the passenger sliding door became stuck in the lock position thus not allowing the door to fully close. I took the vehicle to my mechanic who greased the latch and allowed it to function properly however the door would still only open automatically but would open or close manually just fine. During this time there were 3 instances when the door would automatically open without human intervention but while we were driving down the highway with children in the rear seats. Toyota agrees this is a major safety issue but will only split the $1,200 bill with us. Based on the fact they are willing to help pay for the repair out of warranty proves they are aware of the issue yet fail to issue a recall and put are willing to risk lives especially children's lives to save face.
The engine was off. I opened the rear hatch, while I was under the hatch placing items in the back of the car my husband not realizing I had already opened it and was under it pushed the button to open the hatch but since it was already open it started to close on me. Upon meeting resistance from me (substantial I might add) it did not stop closing and I had to jump into the rear of the vehicle to prevent being seriously injured. Either there is no sensor to sense an obstruction in the door or the sensor is faulty. We will notify the dealer of this but this is a sensor that should not fail, this door is big enough to seriously injure someone or kill a child. I was not injured seriously but my neck and shoulder are sore at this point from pushing back on the door and time will tell if it is more than a minor strain.
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