Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various...

Bulletin number

SSM 46486

Component

Electrical system: 12v/24v/48v battery

Summary

Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a sync system lockup during transport mode deactivation, follow the workshop manual (wsm) procedure exactly allowing time for the sync system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or sync symptoms after transport mode deactivation, refer to wsm, section 415-00 for normal diagnosis. The sync version can be confirmed via oasis.

Owners of these vehicles have filed 1,394 complaints in the electrical category.