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December 5, 2019 Service bulletin

TT: Some 2020 model year vehicles may display abnormal Safety Connect operation during PDS due to DCM...

Lexus technical service bulletin L-TT-0275-19 for 2020 Lexus ES350, 2020 Lexus RX350 and 2020 Lexus RX Hybrid and others.

Bulletin number
L-TT-0275-19
Component
Electrical system
Summary
TT: Some 2020 model year vehicles may display abnormal Safety Connect operation during PDS due to DCM activation issues. This condition is characterized by no DTCs present and after the initial SOS light flashing sequence after ignition on, neither the red nor green light stays on in the overhead console. To determine if a vehicle is experiencing this condition, connect a Techstream and navigate to: Telematics-Data List - ?Telematics Activation Status?. If this value is displayed as ?Shipping?, continue to the recommendations below, and do not create a TAS case.

Owners of these vehicles have filed 5 complaints in the electrical category.

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