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April 1, 2020 Service bulletin

Bmw connecteddrive services are not available

BMW technical service bulletin B840120 for 2019-2020 BMW X5, 2018-2020 BMW X3 and 2019-2020 BMW Z4 and others.

Bulletin number
B840120
Component
Electrical system
Summary
BMW CONNECTEDDRIVE SERVICES ARE NOT AVAILABLE: The BMW ConnectedDrive services are not available for an extended period. This may include: Calls in the BMW Assistance app (Concierge Service) Vehicle data and status in the BMW ConnectedDrive app Remote services Remote 3D View Real Time Traffic Information (RTTI) Weather News Software error in Advanced Telematics Module 2 (ATM2).

Owners of these vehicles have filed 352 complaints in the electrical category.

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