July 1, 2020 Service bulletin

Instrument cluster and onboard computer intermittently inoperative

BMW technical service bulletin B620119 for 2019-2020 BMW X5, 2018-2020 BMW X3 and 2019-2020 BMW Z4 and others.

Bulletin number: B620119
Component: Equipment: electrical
Summary: INSTRUMENT CLUSTER AND ONBOARD COMPUTER INTERMITTENTLY INOPERATIVE: The audio source, radio station, or music track cannot be changed using the MFL. Normal functionality may possibly return after a sleep cycle or a battery reset. This affects vehicles with: Integration level S18A-18-11-5xx Live Cockpit Professional (option code 6U3) including the instrument cluster High 4.1. While the Kombi is not working properly the rest of the system is working properly. The customer can still use the Central Information Display (CID) for items such as entertainment settings, Driver Experience settings, etc, utilizing the I drive controller. The telephone functions are not affected. Unfavorable software at system start-up.

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