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December 21, 2020 Service bulletin

Client satisfaction initiative 2G telematics hardware replacement

Infiniti technical service bulletin ITB17-007a for 2014-2016 Infiniti QX60, 2013 Infiniti QX56 and 2014-2015 Infiniti Q50 and others.

Bulletin number
ITB17-007a
Component
Electrical system
Summary
CLIENT SATISFACTION INITIATIVE 2G TELEMATICS HARDWARE REPLACEMENT Customer Satisfaction Initiative ID # PC451, PC452 and PC454 are no longer active.  Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID # PC451, PC452 or PC454.  Please discard all previous versions of ITB17-007.

Owners of these vehicles have filed 148 complaints in the electrical category.

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