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August 6, 2021 Service bulletin

Audio, navigation and phone concerns with mazda connect infotainment system (6TH generation).

Mazda technical service bulletin 09-021-21-3818a for 2014-2021 Mazda MAZDA3, 2016-2021 Mazda CX-5 and 2016-2021 Mazda MAZDA6 and others.

Bulletin number
09-021-21-3818a
Component
Equipment: electrical: infotainment
Summary
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazdas continuing efforts to improve safety and reduce driver distraction.

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