Complaint The following complaints may be noted by the customer: • Upon selecting navigation, the central...

Bulletin number

LI82.85-P-069961

Component

Electrical system

Summary

Complaint The following complaints may be noted by the customer: • Upon selecting navigation, the central display may show the following message: "Map data does not match with your system. Please insert a medium containing the corresponding map data". the navigation menu cannot be opened • "Activating..." is displayed beneath the navigation icon in the main menu or above the map display • "Traffic Sign Assist Inoperative" message in the instrument cluster display • The map data update cannot be carried out (on vehicles with code 2U0 car2go) Cause Navigation database was not successfully activated Remedy Perform the proposed measure in order to remedy the complaint: • Ensure the MBUX multimedia system (A26/17) software is up-to-date (E870.9 or newer) • Perform a user data reset ("Settings" -> "System" -> "Reset" in the MBUX display). Check functionality. If the complaint remains then continue with next steps • Open the Dealer menu by pressing and holding down the "Home" and "Radio/Media" buttons simultaneously for approximately 8 seconds • When in the Dealer menu, select "Navigation" - Then select "Delete MapData" • Close the Dealer menu and reinstall the currently available NTG6 map data version from Download Manager COMAND/Hard-Disk navigation via USB • Perform SCN coding of the MBUX multimedia system (A26/17) • Check navigation functionality

Owners of these vehicles have filed 244 complaints in the electrical category.