No audio is output either in radio mode, or with media playback via app, Bluetooth or USB. In such cases,...
Mercedes-Benz technical service bulletin LI82.62-P-077311 for 2022-2024 Mercedes-Benz C300, 2023-2024 Mercedes-Benz GLC 300 and 2022-2023 Mercedes-Benz EQS 450 and others.
- Bulletin number
- LI82.62-P-077311
- Component
- Electrical system
- Summary
- No audio is output either in radio mode, or with media playback via app, Bluetooth or USB. In such cases, "Playback not active" is shown in the display. Mute line between communication module N112/2 and sound control unit N40/3. Check mute cable (violet) between control units for communication module N112/2 and sound N40/3, including plug contacts, and repair or replace as necessary. If the plug contact is deformed, it is imperative that its counterpart at the control unit is also checked.
Owners of these vehicles have filed 123 complaints in the electrical category.
Vehicles covered
- Mercedes-Benz C300 2022-2024 202220232024
- Mercedes-Benz GLC 300 2023-2024 20232024
- Mercedes-Benz EQS 450 2022-2023 20222023
- Mercedes-Benz AMG C43 2022-2024 202220232024
- Mercedes-Benz S 580 2021, 2023 20212023
- Mercedes-Benz S 580 4matic 2022, 2024 20222024
- Mercedes-Benz AMG Glc43 2023-2024 20232024
- Mercedes-Benz EQE 350+ 2023-2024 20232024
- Mercedes-Benz S 500 4matic 2022, 2024 20222024
- Mercedes-Benz S560 2021 2021
- Mercedes-Benz EQS 580 2022-2023 20222023
- Mercedes-Benz AMG Eqs 2022-2024 202220232024
- Mercedes-Benz AMG S63 2021 2021
- Mercedes-Benz AMG C63S 2022-2023 20222023
- Mercedes-Benz EQE 500 2023-2024 20232024
- Mercedes-Benz Redundant Eqe 350 4matic 2023 2023
- Mercedes-Benz AMG SL63 2022-2023 20222023
- Mercedes-Benz Redundant Eqs 450 2023 2023
- Mercedes-Benz AMG SL55 2022-2024 202220232024
- Mercedes-Benz AMG Eqe 2023-2024 20232024
- Mercedes-Maybach S 580 4matic 2022-2023 20222023
- Mercedes-Benz S 580 E 4matic 2024 2024
- Mercedes-Benz S 500 2021, 2023 20212023
- Mercedes-Benz AMG Eqs 53 2022-2023 20222023
- Mercedes-Benz AMG SL43 2022-2024 202220232024
- Mercedes-Maybach S 680 4matic 2022 2022
- Mercedes-Benz AMG Glc63s 2023 2023
- Mercedes-Maybach S 680 2023-2024 20232024
- Mercedes-Maybach S 580 2021 2021
- Mercedes-Benz AMG C63 S E 2023 2023
- Mercedes-Benz S 580 E 2023 2023
- Mercedes-Benz AMG Glc63 S E 2024 2024
- Mercedes-Benz AMG Sl63 S E 2024 2024
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