When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the...

Bulletin number

L-TT-0323-23 Rev1 (L-TT-0323-23 Rev1)

Component

Electrical system

Summary

When setting up the Lexus Interface (21MM) user profile, if the QR code is not working please use the following recommendations. 1. Refer to the TAS 21MM Diagnostics Pre-Call Worksheet (PCW) on the TAS case creation page. The following steps will provide some answers for the PCW. 2. Start with the vehicle running outside for 5-10 minutes in an area with no overhead obstructions. a. Enter the radio Service Menu (diagnostic mode) using Techstream or GTS+, or the manual swiping method as outlined in the Repair Manual. b. Once the Service Menu is shown, the Function Check/Setting, and Product information buttons will be used. 3. Select the Product Information button to display radio and DCM registration details. 4. Accurate GNSS Date and Time is needed for the QR code to work. From the Service Menu select Function Check/Setting > System Sensors Check to display GNSS details.

Owners of these vehicles have filed 83 complaints in the electrical category.