"Management Procedure for Customer Issues in Connected Services Customers may experience the following: ●...
Jeep technical service bulletin 08-160-24 for 2023-2024 Jeep Grand Cherokee, 2020-2024 Jeep Wrangler and 2019-2024 Jeep Compass and others.
- Bulletin number
- 08-160-24
- Component
- Unknown or other
- Summary
- "Management Procedure for Customer Issues in Connected Services Customers may experience the following: ● Various Connected Services issues. The purpose of this informative Technical Service Bulletin (TSB) is to support the Network on the following topics: ● Discern the different kinds of connected service issues (onboard / offboard). ● Support the customer in his journey to open a request via Customer Care. ● Address on the correct actions to properly manage a customer complaining about the received assistance."
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