2014 Volkswagen Jetta: complete transmission failure

Filed May 7, 2024 · Transmission · OH

I am writing this complaint in recognition of the 34J6 recall for the 2013 - 2015 VW Jetta Hybrid. The vehicle has only 62K miles on it and the transmission suddenly failed. The vehicle was parked at an ice cream shop and after entering it to drive away, it would not move and a wrench came up on the dashboard. It was then towed to a VW dealer and they quoted approximately $20,000 for a new transmission. VW dealer also said this vehicle was not covered under the 34J6 recall, though the failure symptoms are exactly as outline in the federal safety agency's repair and recall document. We also contacted VW corporate and they told me to request good will through the dealer. They offered to then fix the car for $11,000. That price is also ridiculous. We denied paying those costs and towed the car to a private residence where it is sitting in the garage. The VW dealer charged us $205.36 for diagnostics. Safety was put at risk, as the transmission suddenly failed without warning and could have caused a serious incident. I am writing this on behalf of a family member who owns the vehicle and I am taking care this vehicle's issues. I found multiple complaints of dealers doing this to customers, so I decided to file a complaint with the federal safety agency. The recall should be expanded to all vehicles, there are only 7,000+ units, this is nothing for VW Ag. The only warning light that came up was a yellow wrench.

Filed Mar 5, 2024 · Transmission · CA

My car died at McDonalds and we had to push it out of the way. I was on lunch with coworker. Then it started and on the way back to work the car just stopped. We did not get hit but we sure could have. I had to have my car towed to dealer with my triple A. They told me I needed a new transmission. After many calls and much haggling I decided to purchase a transmission if I could have the old transmission back. I am sure my car should be part of safety recall VW34J6 and the federal safety agency 19V866. There are so many of us that are NOT on the recall but have the same problem. My car only had 62,000 miles. And I still owed a loan on it.

Filed Dec 10, 2023 · Engine, Transmission · CA

I was on lunch brake, going through a McDonalds drive thru, the car just shut off. I had to have it pushed out of drive thru. After several tries it did start again but shut off in the middle of traffic. I couldn’t shift it. I had to have it towed. VW dealer said I needed a new transmission at 62,000 miles. Then I read about the recall and knew that’s what was the matter with my car. The trouble is my car is not on the recall list. It’s the same with many of us who bought jetta hybrids. So I am out $15,000. The only transmission that can be used is the one on the recall.

Filed Nov 29, 2021 · Transmission · UT

Without any warning, the clutch failed to engage with the transmission. There appeared to be sudden loss of power to the wheels, which left the car inoperable. Upon encountering this issue, we had the vehicle towed to a local VW service center. They proceeded to do an inspection of the vehicle and recommended replacing the entire transmission given issues with their mechatronic units. As we later discovered this is an issue that VW is aware of. Recall 34j6 regarding the mechatronic unit and transmission. I called VW Customer Care and they refused to cover any cost associated with the recommended transmission replacement from the service center. Given that this is a known defect, I'd like VW to stand behind their product and cover the cost of repair, which was estimated at around $9000.

Filed Oct 17, 2021 · Transmission · GA

The transmission in my 2014 Jetta HYBRID has failed. The vehicle has only 52,315 miles on it. I believe Volks Wagon has a serious problem with the transmissions in a number transmission recall. VW's Customer Care and corporate office offer no explanation or help. A friend had the same thing happen to her VW - low miles - total transmission failure. She paid $6000.00 for a new transmission with a 1 of models it makes. I have had the car serviced at all the recommended mileage intervals at the dealership where I purchased it - the last time about 6 weeks before it broke down. Their multipoint inspection didn't have any issues with the transmission on it. VW's TDI models had a major year warranty and 13 months later that transmission also failed. My car is at the dealership and they're awaiting my decision on repairing it. The cost to do so is $9033.55 probably more than my friend's because mine is a HYBRID. The HYBRID system in my car has an 8 year warranty on it and I realize that the transmission is not the total hybrid system but it does connect to the braking system in hybrids. I guess what I'm saying is that there is something inherently wrong with Volkswagen's transmissions and they need to fess up and replace them at no cost. I purchased their product in good faith believing in legendary German engineering and have been sorely disappointed. The cost of this repair is almost 1/3 of what I paid for the car and my friend's experience has me doubting repairing it. My car is at Heritage VW in Union City, Georgia for inspection. VW has a policy that independent repair places must get a certification on each vehicle for each repair in order to purchase genuine VW parts. The cost of doing this is prohibitive so independent transmission facilities won't do the work. They're monopolizing the repairs to VW's. IF MORE PEOPLE KNEW THIS I DON'T THINK VW WOULD SELL VERY MANY VEHICLES IN THE UNITED STATES IN THE FUTURE. Please help if you can. Thank you.

Filed Apr 16, 2020 · Electrical, Engine · 100,000 miles · WA

April 13th,2020 I took my car in to the local vw dealership to have it looked at. Road testing produced nothing, but p1732 and p173d codes were found. The service department called the vw tech line and vw indicated that a new transmission was the only option. My cost would be $9236.14. Afterwards, I stopped at the local independent german auto repair shop to have my paperwork looked at. This shop indicated that this was a new transmission design, intended for the hybrid, and that it was full of bugs. I was informed that vw knew about the issue and created a software bandage to fix it. The fix was not a permanent solution, rather to prolong the life of the car instead of vw fixing the issue under warranty. This shop also indicated that normal service done to cars would show a potential problem, but vw indicated to clear the code and not tell customers. Transmission I am not sure the exact date that the transmission issues began, but I do know that it was after march 27th, 2020. I know this because I worked all day for news america marketing and there were no issues with the car. On the day that the issue began, I had been using e-mode frequently and I noticed that the car was running hotter than normal. I stopped using e- mode. Currently the car is drivable. The check engine light does not come on regularly. When there is a problem, only odd gears are available. Gears 2,4,6, and reverse are not available. When the check engine light comes on, the car will immediately downshift to an odd gear. For example, 4th gear to 3rd. This results in the car slowing down quickly due to the high RPM. If the car is in 2nd, shifting to 1st causes the car to come to a stop over a short distance.

Filed Dec 5, 2017 · Transmission · 29,000 miles · WI

Tl* the contact owns a 2014 volkswagen jetta. While driving 35 MPH, the transmission failed and the vehicle stalled. There were no warning indicators illuminated. When the vehicle was turned off and restarted, it operated normally. The vehicle was taken to a dealer (boucher volkswagen of franklin, 6420 s 108th st, franklin, wi 53132), but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,000.

Filed Apr 27, 2017 · Transmission · 99,107 miles · CA

I was driving on the freeway on my way to work on 4/14/17 at 6:15am the check engine light came when I was driving 60mph. The vehicle lost power and I was not able to drive no more than 40mph. I was traveling in the fast lane and had to pull to the right shoulder as other cars traveled at high speeds. I managed to drive to the shoulder. I attempted to proceed and drive but my vehicle did not advance. I took my vehicle to the vw dealership in san bernardino, ca. I was forced to pay $135 for a diagnostic. I was told that the reason my car did not work was because my transmission had leaked all the oil. I was also told that the cooling unit for the transmission and lines had to be replaced. I did not have any other alternative but to pay $1086.00 to repair my vehicle. The service advisor said my vehicle was out of warranty and I have to pay out of pocket. After reviewing the federal safety agency website I came across the federal safety agency campaign 14v182000. I informed the service advisor of the campaigned and she said my vehicle was not part of the recall. All the components mentioned in such recall were the ones that applied to my vehicle. The description of the recall vehicles also matched my vehicle. I was told my vehicle did not have any recall and I had no option but to pay out of pocket. I was also told that I needed a new transmission which cost $5703. My vehicle had 99107 miles when it went in for repairs. The service advisor said that my vehicle had been repaired and test droved by the senior shop foreman and it had gone through a rigorous drive test to ensure my vehicle was back to normal. As I left the dealership my car had 99108 miles. How can the shop foreman test drive my vehicle rigorously for 1 mile? The service advisor said my car was like new again as I drove away the check engine came on and was told that I need to pay $135 for a diagnostic again. Codep0741is still displaying