2010 Volkswagen Jetta: complete transmission failure

Filed Apr 18, 2019 · Transmission · FL

Tl* the contact owns a 2010 volkswagen jetta. The contact stated that the mechatronic unit for the dsg gear box transmission failed to function. The vehicle was diagnosed by an independent mechanic. Napleton's volkswagen of orlando (12700 e colonial dr, orlando, fl 32826, (855) 843-6461) was notified. The dealer and manufacturer indicated that the vehicle was excluded from the customer satisfaction program regarding the mechatronic unit for the dsg gear box transmission; although, the vehicle exhibited the same failure as listed in the program. The manufacturer refused to assist. The vehicle was not repaired. The failure mileage was not available.

Filed Sep 11, 2017 · Transmission · 81,700 miles · GA

Transmission went out while driving and almost caused an accident. Got car checked and needed a new transmission and transmission module. Did research of this model and model year and it's an ongoing issue with the transmission in this car. If this issue isn't taken care of it will eventually cause serious bodily injury or death. How many lives need to be in jeopardy in order for this to be resolved. My kids are very important to me and I want them to be as safe as possible. Why drive something that's not safe for me or my kids.

Filed Jul 8, 2017 · Transmission · 104,000 miles · WY

When starting from a stop the transmission slips into neutral and the car rolls unpowered to a stop. If the engine is turned off and transmission is shifted to "park" to restart the engine it is then impossible to shift the transmission out of "park" into neutral or any other gear. Whenever this is happening various warning lights appear illuminated on the warning panel-eg. "low washer fluid" and "traction control warning." in traffic this is very dangerous and to get to an "outside lane" may be impossible. To lose power when starting from a stop sign and having to coast to a stop in the lane one has just entered is very dangerous. Twice when turning left with a left-turn green arrow the transmission failed and I rolled to a stop, shifted to "park" to restart the engine only to have the transmission "lock-up" in "park" with me unable to physically get the selector lever into "drive." this car has been serviced at vw every 10,000 miles since new and at 104,000 miles I am told it may need a new $7,000.00 transmission. On-line I see that the "dsg transmission " has been recalled twice from 2006 to 2016 for "slipping into neutral." however, vw claims there are no recalls for my vehicle and when I do a ntsc VIN search I find no such problem listed. My nearest vw service department is 45 miles away via interstate and city driving and I am afraid to attempt driving there for a diagnosis. Local transmission shops are unable to service or even diagnose or measure the fluid level in the vw proprietary sealed-unit.

Filed Sep 24, 2015 · Driver assistance, Electrical · 113,000 miles · KY

While driving, the car inadvertently disengages the dsg transmission resulting in no power transfer to the wheels. The car also displays an "esp error" (electronic stability program) in conjunction with the transmission problem. Once the car is shifted into park and turned off, and then back on, the problem is resolved temporarily. It happens without warning and poses danger for the driver and occupants. This initially happened 2 months prior after a headlight burned out and the bulb status light on the dash came on. The transmission disengagement event occurred once or twice before the headlight was replaced. After replacing the light bulb, the transmission error appeared to resolve itself. Two months later, the event occurred following the failure of a valve stem with TPMS sensor on the tire. The repair shop did not have any TPMS sensors in stock and replaced the stem with a rubber one. This resulted in the TPMS status light being on in the dash. Coincidentally, within a couple days of this, the dsg transmission /esp error re-emerged. This time around the error occurred every 5 to 10 minutes of driving. This disengagement happened during city and highway driving at varying speeds. Disabling esp and driving in manual mode did not fix the problem. This leaves the occupants in a dangerous situation, especially when driving through construction zones and other areas without adequate shoulders on the road. The car is up to date on preventative maintenance. Car is at 113,000 miles. Extended warranty expired at 109,000. Neither vw of america or warranty company say they can assist. Dealership service cannot specifically diagnose the problem and suggest either mechatronic unit replacement ($2,000) might solve the problem. If not, complete transmission replacement ($5,000) is recommended.

Filed Jan 11, 2011 · Transmission · 3,000 miles · NJ

My car is a 2010 vw jetta tdi with dsg transmission. I took delivery of the car in january of 2010. During july of last year with 3000 miles on the car, I drove the car out of a parking lot on a 95 f degree afternoon. By the time I reached the exit ramp the transmission, which was in drive mode, had shifted into second gear. My intention was to cross over the near lane of traffic into the far lane going in the opposite direction. When a safe interval appeared I stepped on the throttle but the car moved ahead very slowly (into the lane of fast moving cars) pressing the throttle further had no effect. I took my foot off the throttle and pressed down again and the car responded normally. It seemed at the time that the transmission had not shifted down into first gear when I had stopped at the driveway exit. The slow speed lasted for about ten seconds and the engine did not lug. The dealer said all dsg problems had been addressed and jettas in my VIN number series did not register any new transmission problems on the vw service web site. I am concerned because of the potential for a disastrous accident when my wife or I try to enter high speed traffic should this problem re-occur. I had called your phone line after the event and was given "call reference number 281881, confirmation number 10346067". And told that I would receive a report form by regular mail but I never have so I thought I should complete the online form. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).