2010 Volkswagen Jetta: screen or infotainment failure

Filed Apr 16, 2016 · 126,000 miles · WI

Radio failure: radio was working regularly and stopped working upon turning on the car. Display is black.

Filed Feb 9, 2016 · Electrical · 38,000 miles · CA

Dead radio and battery has parasitic drain my radio died. The screen went black while driving and it has not recovered. Since then I have had battery drainage problems. One of the fuses, #42 I believe, has blown and I have tried to replace it, but it blows again as soon as the car is turned on. There are a number of online forums documenting this and similar radio problems with this vehicle. Here is one: http://www.cargurus.com/cars/discussion-t36009_ds552583 here is another: http://devforums2.tdiclub.com/showthread.php?t=389797&highlight=2010+jetta+dead+radio

Filed Jan 28, 2016 · Electrical · 75,000 miles · SC

My radio in this car suddenly went black. All door locks work when they want too. I have two small children and the child safety locks do not work. Bluetooth is no longer working since it is tied into the radio. In my city of greenville, sc is it illegal to talk on phone when driving. These are major safety concerns since it relates to my wife and two small children. This is obviously a big problem with this year jetta from all the complaints online. I will never again buy a volkswagen if they as a company do not see the urgency on this issue. What's it gonna take someone losing their life because of a electrical problem they are clearly aware of?

Filed Sep 14, 2015 · Electrical · 50,000 miles · WA

I had the oil changed and the latest recall done by the dealership. About 3 days later the radio went blank and black. Another problem has been the automatic locks. I have been unable to unlock rear passenger door except manually. And then all of a sudden the lock is not working at all on that side and I am unable to lock that door.

Filed Jun 30, 2015 · Electrical · 62,000 miles · MA

Radio suddenly stopped working. No power. Black screen. I checked the fuses and took the car to an audio sound place - they took out the radio to check the fuse in the back. All fuses work, radio is grounded and power is fine. Radio is dead. Seems there are quite a few 2010 jettas with this same issue with the delphi radio - I read somewhere that perhaps the fuse for the radio should be a 10a not a 15a and that some board is getting fried with the higher fuse...who is accountable?

Filed Jun 24, 2015 · Electrical · 92,000 miles · MI

Drove the car in the afternoon and parked it at an office building. Got back into my car about an hour later and when the car turned on, the radio was completely black. Nothing worked and would not turn back on. Checked fuses and they seemed to be fine. Took it into the dealer and after several hours of looking at it, they said there was something wrong with the radio wiring and there was no way to fix it with a new part and the only parts available were refurbished parts for at least the sale of $600+! This is a ridiculous amount of money for just a radio I think when there are parts cheaper after market. I only had the car for almost 5 years, it shouldn't have these problems so soon!

Filed Jun 8, 2015 · Electrical · 104,635 miles · CA

Vw 2010 tdi - radio dead. Completely went black, unresponsive. Discovered wrong fuse in line with radio - 15a when it should have been 10a according to spec. This over time caused the radio to fry. Vw of a doesn't care about this issue and gives the standard reply that it is not under warranty. A 5 year old vehilce, with 100k miles - the radio should not be failing at this age, further, this is a 1000+$ fix. Ridiculous

Filed May 29, 2015 · Electrical · 72,500 miles · NC

On may 9th,we started our car after after a wedding and reception,the radio was blank,nothing.it also has factory bluetooth.called our dealer and tried to get goodwill adjustment for radio.was told radio was out of warranty.opened a case with vw,had dealer pull radio,the dealer called vw.no assistance radio cost is $775,not counting installation.I think this is a safety issue,because bluetooth doesn't work,because radio does not.2010 vw jetta se.

Filed May 21, 2015 · Electrical · 41,000 miles · OH

Radio went completely dead. Screen is blank and no response. Bluetooth and other features connected to the radio do work. Previous time in the car the radio was working fine. Now radio is dead and rest of car seams fine.

Filed Apr 28, 2015 · Electrical · NC

I was driving around town this past friday (4/24/15) and the radio made a loud "pop" sound and then it stopped working; the touchscreen went black and will not turn on or display the time. I checked all the fuses (including the one behind the radio), and they were all fine. After doing some research online, I learned this is a fairly common problem for this make and model (http://www.cargurus.com/cars/discussion-t36009_ds552583) but no real solution has been discovered. I believe there are enough instances of malfunction that this should be addressed by vw and a recall should be made.

Filed Apr 19, 2015 · Electrical · 62,000 miles · CA

Middle of snow in texas (lots of road salts), I was stopping at a gas station to refuel. After refueling, the radio (delphi premium 8) did not turn on... Touchscreen was blank, none of the lights turned on. Bluetooth light at the control buttons above worked and my phone connected. However, hands free calling is non-functional since the bluetooth requires the radio for the microphone and speakers. While I can survive without music, not having hands free is a huge safety issue as I take several phone calls while driving. Now that I am in the state of california, hands free is a legal requirement. I spent extra money to have the better stereo system with integrated bluetooth and now I am told I will have to spend upwards of $1000 to replace what is obviously a poorly built system which delphi and vw should recall.

Filed Mar 26, 2015 · Electrical · 80,000 miles · OR

My blue-tooth/radio just stopped working, black screen. I was also having battery problems around that time, car battery would be dead at random times. It seems this is a common problem with 2010 vw.