I turned my vehicle on and noticed that my head unit would not turn on. Screen was black. I checked the fuses and all the wires and everything was normal.
2011 Volkswagen Jetta: screen or infotainment failure
7 of the 607 complaints about the 2011 Volkswagen Jetta describe screen or infotainment failure.
- owner complaints
- 7
- of this car's complaints
- 1%
- typical mileage
- 102,300
- recalls
- 2
Is there a fix? There are 2 recalls and 240 service bulletins for this area of the car. See below
Screen or infotainment failure by model year
- 20221
- 20192
- 20172
- 20117
- 201022
- 20081
What owners say
My problem began when I was driving down the road at 55mph and my car information center and radio all went black with no warning or caution before.
I got into my car after filling the fuel tank and the the car started fine, but the radio is suddenly gone blank. Radio does not work. The vehicle was stationary. The radio was working just fine prior to my stop for fuel.
My boyfriend and I drove to get dinner. On the way there my radio was fine we were singing and laughing. We get to the restaurant and I turn my car off and there were these little buzzing sounds, didn't think anything of it. It was a hot day cars make sounds. After diner getting in the car and getting ready to start driving I realize I can't play music! I always use the aux cord. At first I thought it was my phone then I looked up and seen that my touch screen was black.... Then I just thought it was turned off so I tired pushing the power button... Nothing. So on the way home my boyfriend looked up the fuses got the chart, and we pulled it out and it was perfect no nothing. Then I immediately got on the internet and started reading. No only did I find that similar models and previous years have had the same problem, but in a few months it leads to dead batteries, and the possibly that's your car is not reliable and it should be with an easy fix. I also found that the type of radio is very hard to find, I couldn't find it in vw parts and replacements, but instead finding earlier, and more update versions!
While driving, radio/cd/hands free telephone died. Blank screen, no power. All fuses fine. After removing radio and checking wiring /ground, auto stereo repair guy said that the radio unit is shot and will need to be replaced ($600 parts by dealer) or repaired for more. 2011 car has just over 300000 miles. Ridiculous
2011 jetta sportwagen tdi: stock entertainment system (rcd 510) went dead. Heard a loud pop, touch screen went black, and all functionality was lot. I consider this a major safety issue in that the entertainment system also includes the hands free phone integration. This is a well known issue in the sportwagen community (see the following thread http://www.cargurus.com/cars/discussion-t36009_ds552583?sntemlid=181117531#msg390217) yet volkswagen refuses to stand by their product and acknowledge a faulty part. In essence, volkswagen is knowingly putting their customers at risk by selling cars with a faulty entertainment system which includes the hands free phone integration.
I was driving along when the radio made a popping noise. Now it no longer works and I've lost all abilities to use my handsfree dial or answer features on my phone. Radio now has a black screen and will not power on. The loss of handsfree phone through my radio is a major safety concern and having it was a contributing factor when I made the purchase.
Service bulletins that may apply
- This is a notice for software changes with the ODIS diagnostic program to correct the communication during...
- This is a notice for software changes with the ODIS diagnostic program to correct the communication during...
- This is a notice for software changes with the ODIS diagnostic program to correct the communication during...
- Battery testing
- Diagnostic assistance for excessive static current draw
- This communication is a notice for software changes with the ODIS program for specific cars.
- Battery Testing and Charging using Midtronics VAS6161 and or GRX3000 Vas Charger
- Software Version Management (SVM) instruction.
Related recalls
Electrical system: ignition: anti-theft: control module
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
- Risk
- Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
- Remedy
- Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 37M2.
Recall number 19V615000 · Recall details
Electrical system: wiring: fuses and circuit breakers
- What is wrong
- Volkswagen is recalling certain model year 2011 jetta vehicles, manufactured from march 2010 through march 2011. These vehicles may have an electrical wiring and fuse layout where the converter box is protected by the same fuse used by the signal horn and the anti-theft alarm system. Should that fuse be blown, the converter box will be disconnected from the power supply which, in turn, will shut off applications such as the engine management system, lighting system, and wipers.
- Risk
- Should this happen while the vehicle is being driven, the engine could stall, or the headlights or wipers could turn off unexpectedly, potentially leading to a crash without warning.
- Remedy
- Volkswagen will notify owners when sufficient quantities of repairs kits are available. Dealers will separate the wiring for the horn and the theft protection horn from the power supply of the converter box and route the wires to separate fuses to correct the condition free of charge. The safety recall is expected to begin during april 2011. Owners may contact volkswagen at 1‑800‑822‑8987.
Recall number 11V196000 · Recall details
Questions about the 2011 Volkswagen Jetta screen failure
Is screen or infotainment failure a common problem on the 2011 Volkswagen Jetta?
7 of 607 owner complaints about the 2011 Volkswagen Jetta (1%) mention screen or infotainment failure. The model year with the most reports is 2010.
Is there a recall or service bulletin for this on the 2011 Volkswagen Jetta?
There are 2 recalls and 240 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2011 Volkswagen Jetta
Stalling 100Fuel pump 84Check engine light 50Loss of power 47Headlights 35Won't start 30Wipers 24Engine failure 17ABS 16Airbag light 14Jerking 14Fire or smoke 13Fuel leak 12Hesitation 11Door locks 10No deployment 9Won't shift 9Warning lights 9Steering lock-up 7Misfire 6Adaptive cruise 5Brake failure 5Power steering loss 5Tire blowout 5
VIN decoder
See the problems and recalls for an exact car
Buying a used 2011 Volkswagen Jetta?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history