2011 Volkswagen Jetta: doors won't lock, open or latch

Filed Jan 19, 2020 · Body · 38,500 miles · CA

Left side door latch malfunction: unable to open door from left rear even when child protection is disabled. Could be a safety hazard when needing to exit vehicle. Faulty door latch issues are well known to occur. The latch on this vehicle has malfunctioned for the last 5 years. 05

Filed Dec 16, 2019 · Body, Electrical · 128,000 miles · MO

The door locks at 15 to 20 miles an hour lock and unlock themselves...the radio which according to the vw dealership has to be replace because if I replace with an after market they will not be able to run a diagnostic test on it....they claim the radio has to be vw

Filed May 18, 2017 · Locks · 101,000 miles · IN

Tl* the contact owns a 2011 volkswagen jetta. The contact stated that the front passenger side door latch failed to properly lock, and the door swung open without warning. The contact had to tie the door with rope to prevent it from opening. The contact took the vehicle to the dealer where it was diagnosed that the door latch needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the repair was not covered under a recall or warranty. The approximate failure mileage was 101,000.

Filed May 17, 2017 · Body · 101,000 miles · IN

Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). Subject:2011 volkswagen jetta [xxx] non-compliance with fmvss standard no. 206 door locks and door retention components - passenger cars request for door latch repair reimbursement the front right door latch of my daughter's vw recently became inoperative. The door simply did not latch when closed and would freely swing open. We took the vehicle to the closest dealer, tom wood vw of noblesville, in. On may 13, 2017. In discussion with the service manager, [xxx], he stated that vw would not cover the cost of the repair. Especially since the mileage was 101,000. I mentioned to [xxx] that the door latch is part of the federal motor vehicle safety standards, (fmvss std. 206) and that those standards are not limited to mileage or warranty. A vehicle should meet those standards for the life of the vehicle. We paid for the repair at a cost of $512 (see attached repair invoice receipt). In preparation of this letter I entered in a chat with vw customer care. The vw rep, while sympathetic to the situation, stated that the repair would have been covered had the vehicle been within the mileage requirement of 50,000 miles. I stated that this issue was a fmvss compliance issue and that such a repair should not be limited to mileage. The vehicle was unsafe to drive. The door does not stay shut and swings open freely. My daughter's car had to be repaired. It was not a matter of choice in that it was unsafe to drive, and most likely illegal to drive. I paid for the repair. I am requesting that vw reimburse me for the cost of $512.

Filed Aug 1, 2016 · Electrical, Visibility · CA

My horn does not consistently work. When I'm driving it only works sometimes due to believed to be faulty electrical. My door locks do not engage. A noise sounds but they do not engage causing safety issue. My wiper blades do not always work correctly nor do they spray wiper spray causing visibility issues. My electrical system is faulty causing one door to stay unlocked unless locked with key. My alarm system does not work. My driver side window does not properly work and will stop in the down position. The same door is having locking issue. There is known recall for other 2011 models on electrical system. I called vw and they said my VIN was not affected by the recall. I'm having the same issues as other jetta owners with same year make and model and with active recall but vw refuses to fix my car. I could get into accident due to faulty horn, faulty door locks, faulty visibility and wipers that do not work properly. My electrical system is clearly faulty if all of these issues are failing at once. I took my vehicle to firestone and they said faulty computer issues need to be fixed by vw. The vehicle is only 5 years old.

Filed Apr 6, 2015 · Electrical, Locks · 60,000 miles · TN

Tl* the contact owns a 2011 volkswagen jetta. While driving approximately 75 MPH, the door locks on the vehicle began to lock and unlock independently. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000.

Filed Jan 8, 2014 · Driver assistance, Lights · 66,546 miles · AL

While driving the 2011 vw jetta on 1/5/14 during rain showers I switched the wipers on (which I had previously used aprox 5 mins before) & nothing happened, then I realized that the turn signals were also not working including the hazard flashers.. Upon reaching my home at reduced speeds in order to safely make it home I attempted to make the needed repair to resolve the issue, thinking the issue was a blown fuse, but after further investigation no blown fuses are present & at the current time vw service dept. Denies that any part of the electrical system is faulty & although the problem is still currently not fixed. Along with other electrical functions such as the power windows & door locks not functioning due to this electrical malfunction the vehicle will not crank & start using the ignition switch. I feel this problem is a safety issue that vw needs to address & offer a recall before such a malfunction results in a fatal incident due to not being able to clearly see the roadway during rainy conditions.

Filed Apr 24, 2013 · Body, Locks · 42,800 miles · NC

This incident occurred while we were stopped. I was trying to get my 3 year old out of the car when the door wouldn't unlock. Because we have children, we also use the child safety locks to prevent the door from opening from the inside. The locks hare repeatedly failing to either lock or unlock. What concerns me is that there would be an emergency situation in which the doors would not unlock and my child (or children) would not be able to get out. A quick internet search shows that this is a recurring problem with some of the volkswagen doors. If you do not have the child safety locks engaged, this becomes much less of an issue. However, these locks could lead to a very unfortunate situation with a small child in the back seat, unable to be removed from the vehicle.

Filed Dec 2, 2011 · Electrical · 30,108 miles · ME

This is a re-occurrence of the complaint 10425920 that was submitted by me on 17 september and is listed on this site. It has happened again. Symptomatically it is the same. While trying to gain access to the vehicle the key fob wouldn't open the doors. After gaining entry to the vehicle all locks are inoperative and the fuse is blown. The initial issue was worked on by my local vw dealer but due to the odd nature of the issue vw tech was consulted. The system fuse will only blow if I try to gain entry to the car with the key fobs. If a new fuse is installed and the sensors on the actual door handles are used the fuse will not blow. The dealer had the car for a week and vw was indecisive about what to do. Vw advised the dealership to jump out the fuse and return the vehicle to me (and they did!) until they could figure out the way ahead. I was asked to return the vehicle to the dealer a few weeks later and a complete replacement central locking control unit was installed. I am returning the car to the dealer for another attempt at solving the problem. I am quite sure that vw shouldn't be advising dealerships to jump out fuses and return vehicles to customers for use. Beyond the technical issue vw techlines behavior is alarming and it would be worth asking to see the dialog files for my issue. I will advise regarding the outcome of this next visit.

Filed Sep 18, 2011 · Electrical, Locks · 24,301 miles · ME

Automatic door locks fail to work. Manual entry must be gained to vehicle and doors opened on all doors other than drivers by pulling on inside handles. Unable to access trunk without grabbing long hanled stick and accessing trunk emergency opening latch through back seat arm rest trunk opening. While investigating for a possible blow fuse it was noted that vw fails to provide a fuse map/diagram for these cars in the owners manual and on the back of both the underhood and in car fuse panels. Vw explains this away in the owners manual on page 324 as a decision they made due to the " constant ongoing development of the car" beyond the issue with the locks I believe that failing to provide the owner of the vehicle with the fuse maps could have poetential ramifications as an owner may be unable to solve a simple technical fault on their vehicle thus hazarding themselves and others. Inspection and changing of fuses is owner level maintanence/troubleshooting and volkswagen should be made to provide that information to owners. If you web search vw fuse diagram or map you will see hundreds of complaints. Thanks for your time.