2009 Volkswagen Jetta: doors won't lock, open or latch

Filed Dec 7, 2019 · 93,000 miles · CA

The driver's side rear door lock does not work. It doesn't work manually or with the key fob. I am concerned about the safety of my passengers if something were to happen and they cannot exit the vehicle from the rear. Also, the inability to lock the rear door is another safety issue. I have noticed several complaints about the same problem. Does it take an actual vehicle fatality for this problem to be dealt with?

Filed Nov 28, 2019 · Electrical · NJ

Hi, I have a 2009 jetta 2.5 se and the door locks stopped working g both manually or with the key remote. I cannot lock my doors except for the driver door. It started this morning out of nowhere.

Filed Dec 17, 2016 · 50,000 miles · WA

Automatic door locks won't work causing the vehicle doors to remain locked or unlocked without repair at $400 per door. If door is stuck in locked position, passengers can not exit the vehicle in an emergency. If stuck in unlocked position, vehicle can not be locked and uninvited passengers can enter the vehicle. Both are safety hazards. Issue occurs regardless if the car is stationary or in motion.

Filed Sep 8, 2016 · Electrical · 22,000 miles · CA

The back door locks won't unlock, either from the outside or inside, with button or key. First it was the driver's side back door lock and now it is both back doors. I have contacted volkswagen and their answer is "sorry for the problem."

Filed Jul 27, 2016 · Electrical · 44,957 miles · GA

We went to replace a key and remote on this car and when they went to "program" it they said that they were unable to as both the front drivers side door actuator and rear drivers side door actuator were both non responsive and would have to be replaced. As a consequence, we learned that the car cannot actually be locked using the remote. We understand that sometimes this gets worse over time and other aspects of the lock go bad -- you can't open the trunk, the rear door, etc. Not being able to lock or unlock your doors is clearly a safety issue and one that you would have to fix in order to use the car. Several people have fixed their own cars and volkswagen is aware of the issue, but won't provide the part at a decent price. The door lock actuator is $233.20 for the front door and $238.70 for the rear door. And the labor is $150 for each (involves fully removing both door panels etc.). The grand total the dealership is asking for the repair is $833. And this is only for 2 doors that have failed. We are asking that the federal safety agency look into how many of these are failing in cars under 10 years old and looking into whether volkswagen is involved in a cover up of the faultiness of the original parts. They will not tell consumers how many of these fail or how many they replace. People who work on their own cars are repairing the parts themselves and the blogs are saying that it is an issue with the contacts inside the actuator failing and needing to be resoldered.

Filed May 5, 2016 · Electrical · 97,000 miles · CA

Car door locks not working / erratic. When I bought the car from the dealer in santa cruz, california in 2012, they did not tell me the rear right passenger door did not automatically lock, nor could it be locked from inside. I had to manually lock it from the side, and now it stays locked all the time unless I pull the inside lever. Then, an year later, the other (left) passenger side started never locking too, and most of the time I have to manually lock the driver door with the key. The front right passenger door still works fine, as do all the alarms. The dealer says it will cost me $1400 to fix.

Filed May 18, 2015 · Electrical · 32,211 miles · FL

The sun roof opened to the first tilt position without any action caused by the driver or passenger. It happened again on may 17 during a slow left turn in a shopping center. My concern is that it may be electrical in nature and may affect the door locks as well. On a previous occasion, I had difficulty opening the trunk and had to use my key to open the drivers side door.

Filed Apr 9, 2015 · Body, Locks · 66,000 miles · TX

The door locks on my 2009 jetta will not lock/unlock. This can cause an issue where the door remains locked randomly, prohibiting an occupant from exiting the car in case of an emergency. This also allows the door to remain unlocked when assuming it has been locked, leading the car to be more accessible to unwanted patrons!

Filed Feb 5, 2015 · Body · 65,660 miles · WA

Rear door lock failure - unlock car using key fob, try to open back driver's side door, pull handle, door "drops" but doesn't open fully, pull handle second time door opens. From the inside try to open the door pull on handle door fails to open remaining locked even when driver unlocks manually. This does not happen every time I try to open the door but frequently. I've replaced door locks twice on rear passenger doors and the left door has failed again. Each time at my expense! This should be a recall as it's clearly a safety issue.

Filed Dec 5, 2014 · Body, Locks · 54,000 miles · NY

Passenger side, rear door lock does not work. Door cannot be opened from either the inside or the outside.

Filed Jan 29, 2014 · Electrical · 84,000 miles · WI

Since purchasing this vehicle, I have been having issues with the interior cabin light and the door locks on the driver side. I took it to the dealer to have it looked at and they told me this was a "known" problem with the door locks and if the door lock was not fixed, my doors would continue to lock and unlock on their own. It will cost $495 to fix. If this is a know issue, why doesn't vw fix it! There is an obvious safety factor if the doors can lock and unlock on their own!

Filed Sep 4, 2013 · Electrical · 42,000 miles · TX

Rear driver side door will not lock. The door can not be locked with the remote or manually. This is a very serious safety issue. Have also noticed that the alarm will not beep when armed with the remote.