2012 Volkswagen Jetta: doors won't lock, open or latch

Filed Jun 24, 2019 · Locks · 107,000 miles · NY

Tl* the contact owns a 2012 volkswagen jetta. While driving approximately 30 MPH, the front driver's door opened independently. The contact mentioned that the latch failed and the door could not be closed. The vehicle was taken to dorschel volkswagen (3817 w henrietta rd, rochester, ny 14623, (800) 768-6026) where it was diagnosed that the door latch needed to be replaced. In order for the door latch to be replaced, the door panel needed to be detached. The vehicle was repaired; however, two years later, the front passenger door failed to close. The vehicle was taken back to the same dealer where the same diagnosis was provided. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 107,000.

Filed Dec 31, 2018 · Body, Electrical · 43,000 miles · OH

Front driver side door will intermittently fail to lock and/or unlock with key fob or lock/unlock buttons in the cabin (began approx 6/20/2018 at approx 43,000 miles). Must use the key in exterior key hole to manually lock or unlock, but while key is in the ignition it is impossible to lock the door manually as there is no manual lock switch only power lock switch. Every time any door is unlocked and the driver goes from 0mph past about 10mph the car automatically tries to lock but fails. This is a safety hazard form carjacking, as there is no way to manually lock the doors from inside the cabin. At approx 46,400 miles (11/8/2018) the front passenger door experienced similar issues. It will intermittently fail to lock with key fob or lock/unlock buttons in the cabin, and the car will attempt to autolock the door after 10mph. The only way to lock the door manually is to open to door and use the emergency lock switch inside the door jam. This too is a safety hazard as there is no way to lock manually from inside the vehicle. An obd scan shows both driver and passenger door lock failures. Sometimes the locks will go weeks of time fully functional, but one or the other will eventually start failing again. This is likely due to a bad lock actuator, either a dead spot in the actuator's motor or poor soldering or connection due to poor design/manufacturing. Sometimes the driver can hear the actuator struggling sounding like a squeal from the actuator's location.

Filed Nov 2, 2018 · Body · 112,000 miles · MA

Door latch failed mid-drive and my door flew wide open mid-turn. Major safety issue. If this was an isolated incident, I wouldn't bother posting this. But if you use a quick google search, this is an issue volkswagen wide. Not isolated to the jettas, not even limited to mk6s.

Filed Aug 22, 2018 · Locks · TX

Tl* the contact owns a 2012 volkswagen jetta. The contact stated that the rear driver and front passenger doors did not lock when the alarm was activated. There were no warning indicators illuminated. The failure recurred several times. The vehicle was taken to autobahn motorcar group (3000 white settlement road, fort worth, tx 76107, 817‑336‑0885) where it was diagnosed that the door latches needed to be replaced. The manufacturer was called, but there was no response. The vehicle was not repaired. The failure mileage was not provided.

Filed Mar 3, 2017 · FL

Door locks locking and unlocking every few seconds this is the fourth door lock on our vehicle to do this and one not unlocking from 20000 miles to 85000 miles.

Filed Jan 6, 2016 · Fuel system · 43,000 miles · OR

Tl* the contact owns a 2012 volkswagen jetta. The contact stated that the fuel door failed to unlock. The dealer advised the contact to lock and unlock the vehicle doors several times and then activate the fuel door lock system to unlock the fuel door. The vehicle was not taken to the dealer for inspection. The manufacturer was aware of the failure and advised the contact to take the vehicle to the dealer to have the fuel tank door lock modified. The approximate failure mileage was 43,000.

Filed Sep 27, 2014 · Fuel system · 24,000 miles · OR

Fuel tank filler door will not open. Defect in locking and release mechanism.

Filed Nov 18, 2013 · Electrical · 12,400 miles · CA

While my daughter was sitting at a stop light in a left hand turn lane, all of the dash lights began to flash. She thought if she turned the car off and restarted it, it would clear. She could not restart the car, the hazard lights would not turn on, the back doors would not unlock , the radio could not be turned off and it was pitch dark. Thank god, a man with a family pushed her car to out of the left hand turn lane and into a gas station parking lot across the street. Upon my husband and my arrival, we could not open the trunk either to allow the tow truck driver access to the tow hook. We leased this car due to its safety features of our college age daughter. Hazard lights should work regardless of what's going on with the vehicle. Had someone reared ended the vehicle due to no hazard lights, passengers in the back would not have been able to exit the vehicle. Or if it had caught fire to only way to exit would be through the two front doors. We were told by the vw dealer that it was a controller that went out and that he has never heard this happening before. I'm writing to vw to let them know that if this is true for all vw products, it is a design flaw that jeopardizes everyone that buys or leases one.