2012 Volkswagen Jetta: fuel pump failure

Filed Jun 21, 2024 · Electrical, Fuel system · UT

I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes all throughout my fuel system so it's estimated around 10k to replace I got told it's because the pump barley lost fuel and it uses that to lubricate itself so somthing as simple as one of the pumps going out and this problem can occur or a slight short im just reporting because many others have had this issue with the pump and mine shouldn't have even had nothing going on at 120 miles 1/4 of a tank and I did look in my tank and confirmed I had fuel that I filled up at my local gas station in the middle of the city so it's not bad diesel I own a 2012 volkswagen jetta 2.0l tdi cjaa

Filed Jun 20, 2023 · TX

Cannot turn engine off. Key gets stuck in ignition when turning off the engine. Dealer confirmed it's an on-going and common issue. Replacement parts also fail. Only way to turn car off was to pull the fuel pump fuse.

Filed Apr 17, 2019 · Fuel system · 159,000 miles · CA

The engine shut off while traveling at 65mph on the highway. The high pressure fuel pump failed, causing the shutdown. Volkswagen of america had already issued an extension on the warranty for the high pressure fuel pump, but I'm beyond the mileage of the extension. I was fortunate to be in a rural area without a lot of traffic, but this could have been a major accident if I had been in traffic or even just in the left lane.

Filed Apr 9, 2019 · Fuel system · 104,000 miles · AL

High pressure fuel pump failure at 104k miles on 2012 vw jetta tdi a fuel line was leaking, which as stated by the service manager at serra vw, appeared to be a manufacturer defect. The engine cover was rubbing the fuel line (grommet possibly) causing a leak. The fuel presumably leaks onto the serpentine belt weakening it, and causing it to fail and shred to pieces. Fuel line was replaced, as well as the serpentine belt. Car was tested and would not crank still. Service technician thought it could be the battery, though it had been replaced roughly a year and a half ago. Still, they discharged the battery, charged the battery, and tested the car, and it still would not crank. At this point it was thought the fuel filter may be an issue. Fuel filter was replaced, the car tested again, and again it would not crank. That is when the high pressure fuel pump was going to be replaced. Serra vw placed a warranty claim, which was declined, with the blame placed on the leak in the fuel line.the fuel pump is covered under the extended emissions system warranty as a result of the emissions recall due to unethical modifications of the company. I opened a customer service case, to investigate. They found no reason why the hpfp warranty would be declined. They relied on the word of the service manager, that stated a manufacturer defect causing the fuel line to leak was the cause for the fuel pump failure. At no point was there ever any indication of stalls, lack of power, or reduced power or 'missing' when the serpentine belt failed, indicating no issues with the hpfp prior to arriving at the dealership for service

Filed May 23, 2018 · Fuel system · 102,000 miles · CA

While driving vehicle in parking lot, car sounded strange. As car moving through parking lot car completely stalled. Turned hazards on. Turned car off and attempted to restart car. Car would not restart and windows would not function. After a few minutes a nice gentleman offered to push car to safe location. Put car in neutral and steered as nice gentleman pushed car. Car lost all power steering at this time. Contacted nearest vw dealership, vw valencia. Vw valencia stated shop and dealership would be shutting down and could not help me, directed me to nearest vw 14 miles away. Pregnant and with a 2 year old in the car decided it would not be safe to venture out of my town. Called aaa. Aaa towed me to german hi tech inc. German hi tech inc determined fuel pump was to blame. Researched vw fuel pump recalls. Found recalls on passat and cc models. Contacted vw to determine if recall is extended to jetta tdi. Vw employee told me not at this time. Determined best course of action to have work completed in town if no guarantee of recall. Did file a complaint with vw.

Filed Sep 9, 2017 · Driver assistance, Fuel system · 87,000 miles · IL

Car would not start in the mornings, then it would after sitting awhile. After a couple of weeks before scheduled maintenance, car wouldn't start. Got it to start again, but drove less than a mile and it stall on a busy bridge. Car started up again and then driver could not get it into 4th gear. Coasted in third gear, but when reaching a stoplight, the car stalled yet again. This time car needed to be towed. While starting the car's headlights were flickering and had problems getting enough gas to the necessary components. Dealer once again could not come up with issue...claiming that fuel pump pressure was in range. However, the car's problem can easily be bad pressure since it occurred every time in the morning while the car sat for more than 8 hours. Whether the dealer could do the necessary comparison test for this issue is questionable since it must have been sitting in the garage. The car is currently at another repair shop. We have no documentation at this point. Will provide when available.

Filed Oct 20, 2016 · Fuel system · 120,946 miles · AZ

My car broke down, I.e. A warning light emitted on the dash. I was able to pull my car over. I turned off the engine and the car would not restart. I had my car towed to the dealership. The dealership informed me my high pressure fuel pump failed and sent pieces of metal into my entire fuel system, and that everything except the fuel tank would need to be replaced. This is a $5400 repair per the vw dealership my car was towed to. Vw of america issued a voluntary extended warranty on this fuel pump to 120k miles. My car broke down at 120,946 miles. I called vw of a to ask if they would cover at least part of my repair as I was not far outside of the warranty window (946 miles) - they said they would do nothing to help me. After talking to the service guy at the vw dealership, he told me he's had three other vw tdi's in there this month alone for the exact same problem. I also talked to another local vw mechanic shop to get another quote for the repair - the owner there said he "knows all about the problem." thus, it seems that the fuel pump failure I experienced is happening on a large scale to several people who have the same car/fuel system I have. Vw of america also knows about this problem, hence their voluntary extended warranty. It is my opinion that vw of america should have issued a recall for a defect, as opposed to an extended warranty. Both the vw dealership where my car currently is, as well as the local vw mechanic shop I spoke to, are in agreement that the high pressure fuel pump should have been recalled, but that vw of america got out of this costly option by issuing an extended warranty. Any help or insight into this issue that you can afford is greatly appreciated.

Filed Apr 13, 2016 · Fuel system · 53,000 miles · AZ

On an afternoon in early february 2016, my 2012 vw jetta tdi went into 'limp' mode after starting it and driving for less than two minutes out of my workplace parking lot. I was barely able to get it to the side of the road and stop, when it died completely and would not start again. The glow plug dash light came on. I had it towed to the dealer the next day and they diagnosed that the high pressure fuel pump (hpfp) had failed, blowing ,metal shards throughout the entire fuel system. They performed a diesel fuel test, which 'passed', so all repairs were covered under warranty. The car had 53,000 miles on it at that point. Parts alone would have cost nearly $4000, and I was not shown what the labor costs would have been! I then discovered that this is a 'known' issue but not under recall, only an extended warranty period. Having the complete loss of power that limp mode resulted in, and being stranded for hours waiting for a tow, made me reconsider my purchase decision for this vehicle. I am very glad I was not on the freeway, as the failure could have been deadly in that driving environment. With the current diesel emissions scandal ongoing, I am 'stuck' with this vehicle, unless I want to take a drastic hit on private resale value; no one will take it in trade. This is a very dangerous problem that needs better resolution.

Filed Mar 7, 2016 · Fuel system · 71,000 miles · MD

For over a year, my car was having hesitation issues. I kept calling my dealer and going in for regular service. At one point, my car started but then turned off two times. I kept getting different stories..."unable to replicate", "a faulty valve, code p2004." on my way to work 2/23/16, my car lost power on acceleration. The check engine light and the coil (tdi) light came on. I pulled over and turned off the car and waited. Then started the car again, began driving, and it happened again. I called the tow truck. Dealer service manager (fitzgerald - andrew) gave me the run around -- telling me that I put contaminated fuel in my car. I called sunoco and my, geico, immediately. The most upsetting part of all of this was how andrew approached the problem, exaggerated my involvement in it and arrogantly used his position to show blame to me -- never explaining this is an extended recall and why! I am now getting my fuel pump fixed under the warranty. But.... This should be a recall now. I know that this problem was on-going for me for a whole year, and I believe that it has damaged my car, and I cannot prove this. Please save other owners and recall this part.

Filed Dec 11, 2015 · Fuel system · 72,000 miles · AL

I was driving on a county road when I began to lose power. There was traffic behind me. My car began to shake and make a loud knocking sound as it countinued to coast. As soon as I was able to begin to pull to the shoulder, my car completely and violently died. It would not restart, leaving me stranded and causing upcoming traffic to avoid me. The dealership states it is high pressure fuel pump failure. The analysis of fuel shows a lubricity failure, which the dealership stated was due to metal shavings. It was negative for gasoline and has not been mis-fueled. There has been multiple reports of these failures, which cause the metal shavings to contaminate the fuel system. Vw has extended coverage to these pumps, but does not take responsibility for the ongoing failures. "not passing the lubricity test" which appears to be caused from the pump failure itself, voids the extended coverage, causing thousands of dollars in repairs.

Filed Nov 9, 2015 · Transmission · 47,890 miles · WV

Tl* the contact owns a 2012 volkswagen jetta. While driving at 65 MPH, the electronic power control light illuminated and the vehicle began to slow down to 35 MPH. The failure occurred twice. The vehicle was taken to an independent mechanic where it was diagnosed that the high pressure fuel pump failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not aware of the failure. The VIN was invalid. The failure mileage was approximately 47,890.

Filed Aug 10, 2015 · Engine, Fuel system · 62,740 miles · IL

Car lost all power and would not restart.I was driving about 55mph on a rural road, thankfully there was not a lot of traffic at the time the car failed. The glow plug light started flashing as the engine was losing power. There was no warning that the car would fail like this. I was able to pull off the the road in neutral. I suspected a high pressure fuel pump failure since vw had just sent out a letter notifying me that the warranty on that part had been extended to 120k miles. After it was towed to the dealership, they confirmed it was a hpfp failure and I am waiting to find out if vw will cover the repair. Was told that this failure caused damage to the entire fuel system ($8,800.00usd). I do not see how vw can put a car on the road with a part that could potentially fail and cause this much damage.