2012 Volkswagen Passat: broken coil spring

Filed May 3, 2022 · Airbags, Electrical · OK

Although this site has my car listed with ZERO unfixed recalls, that is not true. I received a recall notice for the clockspring on this vehicle, called my local dealership and was told it was no big deal, just to have it fixed when I brought my car in for 80k mile servicing. At that time, the clockspring had not yet broken and my car only had 50k miles on it. Late last October, my clockspring broke and I took it to the dealership. They ordered the part but said it was on backorder and it is STILL on indefinite backorder. I have now been driving more than 6 months with NO airbags, NO horn and NO hands free steering wheel controls. The dealership will not give me a loaner until my vehicle is made safe to drive. I have reached out to VW headquarters, the consumer product safety commission and the NTSB. I am on an online chat site where it is apparent there are thousands of us who cant pass state safety inspections and have had to park our vehicles or are driving them out of necessity, like myself. I am a widow who works full time and cant just buy another vehicle so easily. I believe VW should either buy our vehicles from us or give us loaners until they can be made safe to drive. People will have accidents and VW will wish they had done something. It should not get to that point! My local dealership told me the VW clockspring is made in Ukraine - so obviously this is not getting resolved by VW anytime soon. Please help! Thank you for your time. The failure of these parts leaves the vehicle with no airbags, horn or hands free controls on the steering wheel. Consumer stated there are thousands of us out here with unsafe and disabled vehicles and we can get no response at all from VW. Dealership stated the part is on indefinite backorder and consumer has already been without airbags, horn, etc for more than 6 months now. Consumer believes VW should authorize loaner vehicles until ours can be made safe to drive or purchase the vehicles to get them off the road. Right now, consumer can’t sell them, c

Filed Oct 29, 2021 · Airbags · WI

While driving at unknown speed airbag error light illuminated and horn and steering radio controls became inoperative. Diagnosed as clock spring broken which was replaced under previous recall. Estimated repair costs now estimated at $600 and not covered under warranty.

Filed Sep 21, 2020 · Airbags, Electrical · 109,000 miles · PA

Steering wheel had a slight tug and a noise. Lost all functions on steering wheel. Was on a country rd. Took it to a vw mechanic in quincy pa on sept 4 2020. They said the clock spring broke and there was a recall on it. I looked it up and recall number 15v483000 came up. It was already fixed evidently. I guess I should not have it done now it is costing 800 dollars.

Filed Oct 30, 2019 · Airbags · 94,000 miles · NJ

Clock spring failure. All steering wheel electronics non-functioning. Drivers air-bag non-functioning. Previously recalled and dust cover installed, clock spring still failed. Clock spring failed while turning a corner at idle speed in a residential neighborhood.

Filed Oct 8, 2018 · Airbags, Electrical · 78,000 miles · CA

I received a safety recal 69l2 stating that the steering wheel clock spring in my 2012 volkswagen passat could fail. The clock spring did fail and was repaired in 2015 under the safety recall. On oct 5th 2018 the steering wheel clock spring failed again and volkswagen refused to repair it under the 2015 recall. With a broken clock spring the driver air bag is disabled. The horn is disabled and all controls on the steering wheel are disabled. The steering wheel clock spring broke as I was making a normal right hand turn into my driveway.

Filed Oct 7, 2018 · Airbags, Steering · 46,750 miles · CA

Last month, september 2018, while driving my car on surface streets, I started to hear a cracking noise coming from my steering wheel whenever I turned the wheel. My airbag light also came on. As I continued to drive, I was worried that my steering would fail from all the noise I was hearing from the steering column. Once I got home, I researched online what the problem might be and I also verified with the vw dealership that it was a broken clock spring coil and my airbag and all electrical components to the steering wheel failed and I was driving my car without the main safety feature which is the airbag. I went to the ventura vw dealership on september 20,2018 to have them replace the clock spring coil. They kept my car overnight and I had to pay for a rental car from them. From my understanding, vw knew that the clock spring coil could break and therefore they issued the vw recall # 15v483000 in 8/14/2015, to place a protective cover over the steering wheel clock spring. I had this recall already done to my car prior to this issue happening. Therefore it seems that vw's recall fix did not prevent the clock spring from breaking in my car. The ventura vw dealership service manager attempted to have vw reimburse me for this issue but they would not. It seems like this should be fixed by vw since they knew this is a problem and attempted to fix it with a recall in 2015 which failed. My car's clock spring broke despite having the vw recall protective cover in place and it was an expensive repair.

Filed Jun 23, 2018 · Airbags · 110,000 miles · MN

Clockspring failed 6 months after I got it fixed under recall. Little noise coming from steering wheel, air bag light is on, horn and all steering wheel controls do not work.

Filed May 21, 2018 · Airbags, Steering · 70,000 miles · PA

Clock spring failed after being "fixed" by previous recall. In early 2016 I had the recall on my clock spring. I took it to a dealer where they put on the cover that was supposed to fix the clock spring issue. Two days ago my airbag light came on while driving and today I noticed my horn and the controls on my steering wheel do not work. Vw will not fix the part even though it wasn't actually replaced during the previous recall.

Filed Feb 2, 2018 · Airbags, Electrical · KY

In 2016 my clock spring broke and was replaced as part of the 2015 clock spring recall. In january 2018 my clock spring went out again. I currently have an airbag light on, the horn is not working, and all controls on the steering wheel do not work. The clock spring that was replaced as part of the recall has failed and vw refuses to pay for a replacement. Thank you

Filed Jan 8, 2018 · Airbags, Electrical · 44,000 miles · WI

Clock spring broke again on 2012 passat, vw refuses to fix stating it was out of the spare part warranty when the first recall was completed. Air bag light is on, steering wheel controls do not work, and front driver airbag probably won't go if I am in a crash. Vw is putting my life at risk because they do not want to foot the bill for a bad part in their vehicles.

Filed Feb 27, 2017 · Airbags · 51,200 miles · NY

Tl* the contact owns a 2012 volkswagen passat. While driving 30 MPH, the air bag warning indicator illuminated. The dealer diagnosed that the clock spring failed. The VIN was excluded from the recall for the clock spring. The federal safety agency campaign number was unknown. The failure mileage was 51,200.

Filed Jan 27, 2016 · Airbags · 55,000 miles · ME

Tl* the contact owns a 2012 volkswagen passat. While driving at an unknown speed, the buttons on the steering wheel failed. The air bag indicator and an unknown warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the clock spring failed and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The VIN was not included in the federal safety agency campaign number: 15v483000 (air bags). The failure mileage was approximately 55,000.