2013 Volkswagen Passat: broken coil spring

Filed Mar 20, 2025 · Suspension · 177,000 miles · OH

The contact owns a 2013 Volkswagen Passat. The contact stated that while driving approximately 40-60 MPH and driving over the roadway, the rear coil spring fractured. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and it was confirmed that the VIN was not under recall. The approximate failure mileage was 177,000.

Filed Dec 26, 2024 · Electrical · 80,000 miles · FL

The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the contact noticed that the instrument panel became inoperable. The contact stated the multiple warning lights would inadvertently illuminate with no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the clock spring failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.

Filed May 18, 2024 · Airbags · NV

While making a U turn the clock spring broke, the air bag light came on and the steering wheel controls no longer function. This is the third time it has broken in this vehicle.

Filed Aug 1, 2023 · Electrical, Fuel system · MS

Day of purchase (Feb2020)Nox sensor went out on way home. Check engine light came on took back to VW dealership they fixed for free. Next component to go bad or become faulty was and still is the fuel door actuator when raining or washing off the car will get wet and fuel door will not open. Reported it to VW dealer after the issue arose at which time I was told it was not covered under the emissions warranty even though it’s listed. Next issue was clock spring broke and had to have VW repair the clock spring. This they did free of charge. Then issues arose with first blinkers bulbs blowing and randomly ceasing to work. It has progressed from blinkers ,to back up lights and tag lights. Recently the OBD displayed a Adblu Error 200 miles to no engine restart. Then it dropped to 50 miles. Then zero at which time the OBD flashed red and car would not start. Filled adblu waited few hours car started up no codes showing on dash. Get on interstate and with little time it flashes the same messages Adblu Error 200 miles to no engine restart. Then to 50 miles down to 10 miles turning red at 0 miles No engine Start. As of 6 days ago I have recently learned of a recall made by VW regarding the Approved Emissions Modification being faulty leading to the exact symptoms the car displays regarding the adblu(DEF system). VW dealer refuses to acknowledge that the recall fix needs fixing since they reported to have fixed it already. All of the issues that we have had with the NOx sensor, clock spring, exterior lighting , fuel door actuator, and the def system corrected approved modification, has been part of a recall that was supposedly already performed prior to the purchase. Now the def system is not working properly due to the malfunctioning of the AEM software. Def injector have clogged due to crystallization of adblu , a affect of inadequate injection from the faulty AEM. Emission mod decals under hood are not in proper locations nor properly filled.

Filed Jun 13, 2023 · Airbags, Steering · NV

The clock spring broke again only four years from being repaired with the last recall.

Filed Nov 2, 2022 · Suspension · MA

I noticed my car was sitting lower than normal all the way around. While driving, I heard some unusual noises coming from the rear. I took the car to a mechanic for evaluation. The mechanic said three of the four coil springs had broken (both rear and drivers side on the front. I did some research and found there is an existing recall for broken springs in Volkswagen automobiles. Volkswagen's number for this recall is 42J5. the federal safety agency’s campaign number: 19V188000.

Filed Jun 22, 2022 · Airbags · NY

My clock spring broke in December, I am 50 on the list at our dealer. We called another dealer and was told it is a National back order and there are thousands on back order.. I called VW customer care and there does not seem to be any sense of urgency to rectify this. They are blaming Covid and the war in Ukraine.

Filed Jun 10, 2021 · Airbags · AZ

Clock spring broken in vehicle

Filed Dec 22, 2020 · Airbags · 69,987 miles · AZ

Clock spring broke

Filed Mar 30, 2019 · Suspension · 70,000 miles · PA

Winter of 2019, my rear coil spring broke. My car was parked in my driveway and turned off. I was loading my backseat with my work supplies when the break occurred.

Filed Oct 10, 2018 · Airbags, Electrical · 74,000 miles · DE

Recall performed regarding airbag clock spring which involved installing a shroud over the the clock spring and less then 12 months later, the airbag clock spring failed. Volkswagen is refusing to pay for the cost of the repair because they say that they have already performed the recall. The front drivers side airbag, steering wheel controls and horn are no longer working in the vehicle. There is also an airbag light illuminated with a airbag error in the informational display. This is a safety concern. The vehicle was in motion and the steering wheel was in use when the failure occurred.

Filed Aug 29, 2018 · Airbags, Electrical · AZ

Takata recall: on november 17, 2017, took 2013 vw passat to chapman volkswagen (4500 e 22nd st; 85711) to replace airbags. Clock spring fail: on august 29, 2018, took 2013 vw passat back to chapman volkswagen since 'check maintenance airbag' light on, horn not working, and the dials for radio/ bluetooth not working. Informed by service tech that clock spring failed so need to remove/replace and could not find recall re:clock spring based on VIN. Billed and paid $672.80.