2013 Volkswagen Passat: clunking or noise when steering

Filed May 8, 2024 · Steering · AZ

On 5/4/24 I was reverse parking & heard a clunk as I was turning my steering wheel then immediately noticed the airbag light come on. Attempted to check any error messages using the only menu control for the vehicle on the steering wheel that did not work. That led me to attempt to test all other controls on the steering wheel which also did not work. During these attempts, I identified that my horn was also not working. Due to the large safety concern this caused, I quickly searched on Google what the cause may be then immediately made an appointment at an auto shop (Greulich's Automotive Repair) with the first available I could find. I did not know this issue was previously recalled as I was too concerned with my safety on the road, specifically not trusting other drivers, not having enough time to research, & the auto shop did not mention the recall either. Spent $1,000 on labor, diagnostic, & the clock steering part. When researching the history of my vehicle, I do not find that this recall was performed. I will be calling VW customer service for reimbursement. After the part has been replaced, the next day, I come to find out that the menu setting control on the steering wheel continues to not work which I have brought attention to the auto shop. Waiting for a call back about why all other controls on the steering wheel works now except the vehicle menu which might be the most important control on the wheel. In addition, the cruise control option does not work either because of this replacement which I come to find out it’s a separate part that needs to be replaced, hence, additional out of pocket costs. Not okay.

Filed Feb 17, 2024 · Airbags · CA

I didn't know about the recall until now. The dealership where I bought the vehicle did not. let me know about no recall other than he did all the service himself and come to know nothing was done I'm still waiting on my registration . I was turning into my driveway when I heard a strange clicking noise coming form the steering wheel column. As soon as I heard the clicking sound the airbag indicator light started flashing on my dashboard and the buttons on my steering wheel stopped working. Did some research on the airbag sensor which lead to learning about the clock spring malfunction. Not only I’m I at risk of my airbag not deploying, my HORN does not work. The horn malfunction came to knowledge when a car pulled out in front of me causing me to run off the road. I spoke with Auto Plus Dealership about the malfunction recall. I was told since my car is over 155k miles it could not be replaced under the recall extended warranty. I has just purchased my 2023 VW in October of 202.. I have only owned the car for a less than a month. Yes, the car is available to be inspected upon request. But nothing was done. because he said they found nothing wrong they just reset the light and gave it back to me. as soon as I turned my vehicle back on the light came back on I have not fixed my car I dont have money for parts

Filed Dec 5, 2023 · Airbags, Electrical · SC

I was turning into my driveway when I heard a strange clicking noise coming form the steering wheel column. As soon as I heard the clicking sound the airbag indicator light started flashing on my dashboard and the buttons on my steering wheel stopped working. Did some research on the airbag sensor which lead to learning about the clockspring malfunction. Not only I’m I at risk of my airbag not deploying, my HORN does not work. The horn malfunction came to knowledge when a car pulled out in front of me causing me to run off the road. I spoke with Volkswagen manufacturer about the malfunction recall. I was told since my car is over 120k miles it could not be replaced under the 10 year recall extended warranty. I purchased my 2013 VW CC in October of 2022. I have only owned the car for one year. Yes, the car is available to be inspected upon request.

Filed Aug 12, 2022 · Airbags · UT

The steering wheel is making a clicking noise and the airbag error light came on. The horn and steering wheel control buttons no longer work. My car was fixed in the last airbag recall but will now need a new clock spring. It hasn’t been fixed yet but the airbags will not deploy if anything occurs.

Filed Jun 30, 2022 · Airbags · IL

Reporting a safety issue which impacts the ability to make use of the vehicle. The vehicle's horn and front driver-side airbag no longer works. The Airbag light is now on. The steering wheel was turned while maneuvering in a parking lot. The steering wheel makes a clicking sound when it's turned. The steering wheel audio/cruise/function controls also no longer work. The clock spring has broken. The vehicle is under a 10yr/120k extended manufacturer's warranty for the clock spring problem.

Filed Sep 23, 2021 · Airbags, Electrical · MO

When parallel parking, the steering wheel began making a clicking noise when turning. The volume and duration of the clicking increased after pulling out from parking spot into the street and the instrument panel airbag light/chime came on within a mile of driving. Clicking in wheel while turning persisted intermittently throughout driving. All electrical controls on steering wheel are no-response. Horn does not work, airbag deactivated, and all steering wheel electronic controls are no-response.

Filed May 15, 2021 · Airbags · CA

My steering column started making a clicking noise when I turned it, and then my driver-side air bag light came on.

Filed Oct 24, 2019 · Airbags · GA

I took my vehicle in to vw of chattanooga in august to get the airbag recall taken care of and now my surprise my "clock spring" is now not working. I called vw of chattanooga and described that the controls on the steering wheel was not working, there is a clicking sound when turning the wheel and discussed my safety concerns. I mentioned to vw of chattanooga that I was concerned that the airbag will just blow up and he said it just will not deploy in the event of an emergency. So I'm like now what do I do, I have a vehicle I cannot drive and the last ones to mess with it was them! They asked if the airbag light came on why didn't I bring back in? I said because I have been on military orders for awhile. They also said initially it was covered under warranty and now they are saying it will cost $732 to get it fixed! I called vw care and they just said my car was out of warranty and it maybe a worksman issue but the dealership will have to work with you on that. Not to my surprise but vw of chattanooga chose not to provide any means of solution or customer service.

Filed Jan 9, 2019 · Steering · LA

The electrical in sterring wheel is completely out. The horn and buttons are dead and the steering wheel makes a clicking noise when it turns

Filed Oct 1, 2018 · Airbags, Steering · 68,000 miles · WA

My steering wheel started making a soft clicking noise when turning on 9/24/2018 vehicle has 68,000 miles on it. On 10/30 while the vehicle was in motion makin ga slight turn in the bend of a road on the highway, the airbag alert light came on and indicated there was an air bag error and the wheel command controls stopped working.

Filed Aug 29, 2018 · Airbags, Steering · 22,000 miles · NV

Tl* the contact owns a 2013 volkswagen passat. While the vehicle was in reverse, the contact heard an abnormal clicking noise coming from the steering wheel and a "driver side air bag error" message appeared. The contact called findlay volkswagen at (702) 558-6600 (located at 983 auto show dr, henderson, nv 89014) and was informed that the vehicle was previously repaired for manufacturer recall number: 239516 and an unknown the federal safety agency campaign. The vehicle was not repaired again. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.

Filed Mar 28, 2018 · Airbags · 76,600 miles · PA

Tl* the contact owns a 2013 volkswagen passat. While turning the steering wheel in either direction, a clicking noise was present coming from the steering wheel. The failure was not diagnosed or repaired. The local dealer (autohause volkswagen in lancaster, pa) was notified of the failure. The manufacturer was not notified. The contact stated that the vehicle was previously repaired in 2016 per the federal safety agency campaign number: 15v483000 (air bags) for the same failure. The failure mileage was 76,600.