Car is currently not drivable due to strong smell of gas coming from under the hood. Findings, gas is leaking into the engine and car will not crank. Diagnostic machine indicates poor fuel to fuel injector causing a gas leak within the engine.
2017 Chevrolet Cruze: won't start
6 of the 203 complaints about the 2017 Chevrolet Cruze describe won't start.
- owner complaints
- 6
- of this car's complaints
- 3%
- recalls
- 0
Won't start by model year
What owners say
We believe the auto stop is malfunctioning. When stopping at a light the car will go into auto stop and then die. It won't restart without getting out of the car, alarming and locking it, then unlock and get back in. This is our second 2017 cruze hatchback, both purchased brand new. The first one was doing the same thing less than 2 months after we bought it. Dealership couldn't figure it out, we caused enough of a scene for them to put us in another brand new one. Obviously, a car randomly dying on the road is a safety issue. We did have our first one checked out by the dealership, Autonation Chevrolet Gulf Freeway in Houston, and they couldn't find anything wrong and couldn't recreate the issue, which is why they got us in a second one. This one didn't start doing this until a couple months ago, at at 8 years old. No warranty, and we haven't had it checked out by anyone yet. It's worth mentioning that we also had this issue with our 2017 Traverse, 3 years in. Same dealership, couldn't recreate the issue, we ended up trading it in. No lights or warning lamps of any kind appeared.
Operating vehicle on German autobahn, 90mph, brake assist light came on, check engine light came on, vehicle loss turbo power, felt a shift in the transmission feeling, without notice as a slowly pulled into the gate guard at 30mph, I had zero brakes, loud metal noise and/vibration applying the brakes hard, I almost impacted the vehicle in front of me, vehicle was parked, vehicle would not start afterwards, had the brake assist light only come on when I backed out the driveway with a little noise riding the brake out the driveway but the light disappeared the same day. Vehicle was towed to the GM dealer in Pirmasens, was told that the brake booster failed, the cam, timing chain, and brake booster needs to be replaced and that my car was not under any recall yet research on the internet shows that others had te same problem with the Cruze.
I was at a stop light. The cars feature that shuts off the engine when stopped at a light failed as it completely would not start again. This has happened to me a few times now. One of those times it was at a busy intersection and I was almost hit. I had to shut off the car and turn it back on again to get it to move. I spoke to someone at Chevrolet and I was told this feature can not be turned off in this model and there have been known issues. I do not know why with this being known that nothing has been recalled on the vehicle. I can not remember if lights turned on as it was extremely stressful to go through.
Have filed an earlier complaint and never heard back. But the engine was stalling and not maintaining speed without heavy acceleration. First week of August 2022 the car finally gave out after diagnosis of faulty knock sensor. Was displaying knock sensor code intermittently and finally stayed on. Anyway first week of august it stalled completely at a stop sign and would not crank back up. I finally started checking relays and found the engine functions relay faulty by accident. There are two square grey relays under the hood in the fuse block. One says engine function s relay and one says something to do with defrost controls. Had to swap the two relays to get my car running. No problems since. Only had 87,000 miles on car.
I pulled into my car port and noticed that my car had already shut off, not knowing that it was still in drive. I left my foot on the brake, took off my seat belt and opened my door to exit. The car started and lurched forward as I was partially out of the vehicle. My wife was still in the vehicle and managed to get it into park before I was run over as it would have also hit my motorcycle that was parked in front of it. I find that the car has a "auto stop" which turns off the engine while you are stopped and in gear, then the engine starts automatically when you remove your foot from the brake. Any other time your car will not start while in gear but with this it starts if you want it to or not, even when in gear getting out of the car causing injury or death. I myself suffered some bruising and minor cuts.
Service bulletins that may apply
- This service bulletin provides information on replacing the intake manifold when the engine is replaced...
- The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle...
- This service bulletin provides information to dealership personnel for new vehicles with less than 1,000...
- This warranty administration bulletin provides policy information on vehicles outside of a California...
- This service bulletin provides a repair procedure to correct a customer concern of a Malfunction Indicator...
- This bulletin advises the technician to flush the cooling system multiple times if oil has been found in...
- This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the...
- This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil...
Related recalls
No recalls on record for this model year.
Questions about the 2017 Chevrolet Cruze won't start
Is won't start a common problem on the 2017 Chevrolet Cruze?
6 of 203 owner complaints about the 2017 Chevrolet Cruze (3%) mention won't start. The model year with the most reports is 2012.
Is there a recall or service bulletin for this on the 2017 Chevrolet Cruze?
There are 0 recalls and 247 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2017 Chevrolet Cruze
Check engine light 35Stalling 20Misfire 12Engine failure 9Knocking 8Jerking 7Loss of power 5
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