Description of Safety Defect: I purchased this 2018 Chevrolet Silverado 2500HD from Carvana. Within 14 days of vehicle delivery, an authorized, in-network warranty repair facility (Monro) diagnosed a critical safety defect in the steering linkage, identifying failed outer tie rod ends and a failed pitman arm. Carvana’s warranty administrator, SilverRock (Claim C102648992), acknowledged the structural steering failure by approving the pitman arm and idler arm replacement but explicitly denied the required tie rod ends, claiming "no failure." The vehicle has since been released back to me with the failed tie rod ends still installed. On this heavy-duty truck, the steering linkage has now deteriorated to a catastrophic failure point. With the truck parked on the ground, there is severe, excessive manual play allowing the front wheel to be physically shaken left-to-right by hand. The vehicle cannot be aligned, is structurally compromised, and is completely unsafe to operate on public roads due to the imminent risk of a total loss of steering control. Carvana and SilverRock delivered an unsafe vehicle that failed its structural inspection points, and subsequently refused to complete the safety-critical repair required under their mandatory 100-day limited warranty window, forcing a dangerous, heavy-duty vehicle back onto public roads.
The worst 2018 Chevrolet Silverado 2500 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Electrical13
- Engine13
- Fuel system9
- Airbags6
- Transmission6
- Lights4
- Seat belts2
- Steering2
- Suspension2
- Tires2
- Acceleration1
- Brakes1
- Seats1
- Visibility1
- Wheels1
Specific symptoms reported on the 2018 Chevrolet Silverado 2500
Recalls 5
Air bags: side/window: curtain: inflator
- What is wrong
- General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, GMC Sierra 1500, 2018-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 Crew Cab trucks. The left or right-side roof-rail air bag (RRAB) inflator end cap may detach from the inflator or the inflator sidewall may rupture.
- Risk
- A separated inflator end cap or inflator rupture can allow compressed gas to escape, resulting in the end cap or other components being propelled into the vehicle, increasing the risk of injury or crash.
- Remedy
- Dealers will replace the left and right side RRAB modules, free of charge. Owner notification letters were mailed November 8, 2024. Owners may contact Chevrolet customer service at 1‑800‑222‑1020, and GMC Customer Service at 888‑988‑7267. GM's number for this recall is N242474500.
Recall number 24V756000 · Recall details
Fuel system, diesel: storage: tank assembly
- What is wrong
- General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.
- Risk
- An engine stall increases the risk of a crash.
- Remedy
- Dealers will inspect the fuel tank and fuel pump module, replacing them as necessary. Dealers will also add a vent hose to the rear tank assembly. Repairs will be performed free of charge. An interim owner notification letter informing owners of the safety risk was mailed on March 15, 2023. Owner notification letters were mailed June 21, 2023. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑800‑462‑8782. GM's number for this recall is N222368030.
Recall number 23V047000 · Recall details
Equipment: electrical: engine block heater
- What is wrong
- General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.
- Risk
- An electrical short-circuit can increase the risk of a fire.
- Remedy
- Dealers will replace engine block heaters and heater cords. Vehicles that have this feature disabled as a remedy to the safety condition will be contacted and offered replacement block heaters and heater cords under a separate customer satisfaction program, free of charge. GM will provide free replacement block heaters and cords under a separate customer satisfaction campaign. For vehicles previously included in recall 19V‑328, the heater cord will be replaced and rerouted, free of charge. Interim owner notifications were mailed on August 13, 2021. Owner notification letters are expected to be mailed on April 4, 2022. Customers may call GMC customer service at 1‑800‑462‑8782. GM's number for this recall is 212329840.
Recall number 21V496000 · Recall details
Engine
- What is wrong
- General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.
- Risk
- A short-circuit may damage the engine components and increase the risk of fire.
- Remedy
- GM will contact owners, dealers will replace the engine block heater, free of charge. Additionally, in Chevrolet Silverado 2500 and 3500 vehicles, dealers will install a new rerouted heater cord. The recall began December 11, 2019. Owners may contact GM customer service at 1‑586‑596‑1733. GM's number for this recall is N182206310.
Recall number 19V328000 · Recall details
Seat belts: front: retractor
- What is wrong
- General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."
- Risk
- The seat belt retractors may not perform as intended during a crash, increasing the risk of injury.
- Remedy
- GM will notify owners, and dealers will replace both front seat belt retractor assemblies, free of charge. The recall began March 24, 2021. Owners may contact GMC customer service at 1‑888‑988‑7267 or Chevrolet customer service at 1‑800‑222‑1020. GM's numbers for this recall are 17368, 17375, and 17376.
Recall number 17V567000 · Recall details
Technical service bulletins for the 2018 Chevrolet Silverado 2500 1,347
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- This service bulletin provides information about GM Accessories
- Unknown or other
- Unknown or other
- This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
- This PI was created to help address the correct repair regarding a low coolant message on the DIC
- Unknown or other
- This PI provides information to repair the door water deflector which is not sealed properly allows water...
- This PI provides diagnostic tips for diagnosing electric trailer brakes issues.
- PI to help diagnose A/C concern
- Unknown or other
See all 1,347 bulletins for the 2018 Chevrolet Silverado 2500
What 2018 Chevrolet Silverado 2500 owners say
Most recent owner complaints, unedited.
Vehicle displays airbag deployment codes, airbag sound was heard, airbag agent smell is present yet no airbags were deployed in the vehicle. Yes it is available for inspection on request, it will be inspected by insurance adjusters in the next week.
2018 Chevy Silverado 2500Diesel Duramax (63,000 miles & Garage kept) While pulling 37' camper on flat terrain, Push Rod bent and broke in half - violently shaking and missing; Engine was ruined. Engine light did not appear until after it started shaking. Luckily this happened before crossing over steep mountain where we would not have been able to get off road or control vehicle and camper behind us. Truck was towed to Chevy dealership; had to wait until 10 days to learn extent of damage. Repair cost was going to be $26,000 and though our truck's trade in value was $37000 before this event, we were offered just $12000 for trade in. Though we had been led to believe that a Chevy Duramax was highly regarded for durability and longevity, we decided to purchase a RAM Truck. NO MORE CHEVYS for us! Contacted Chevy Customer Assistance but because we traded, they would not offer any financial assistance because we took the dealership's offer and traded the next day. We just couldn't stand a $26000 hit on an 8 year old vehicle and had to absorb that amount with our trade in.
Frontal driver airbag deployed spontaneously while vehicle was stopped at a stop sign. No collision or impact occurred. Deployment produced excessive smoke and heat. Minor burn to hand resulted from deployment.
The truck kept going into limp mode and when taken to the dealership it was found to have metal in the fuel. According to the report from the dealership they stated that this indicated the injection pump had come apart internally and sent metal throughout the system. It has since been repaired at a high cost to myself. The generation of truck made before mine had a recall for the same thing and I feel that they have not fixed the problem or it wouldn't have happened to my truck. Seems like a manufacturing defect. When in limp mode the truck does not operate at the speed limit required for highway driving. There was no indication prior to the failure.
Rear defroster seemed to short circuit and over heated causing my back window to break. There was no warning, no light that alerted me to this going on. I had it inspected by a local Chevy dealership and they have indeed confirmed that it short circuited and caused the damage to my rear window. They also removed the fuse to prevent anything further from happening and told me it could have completely caught on fire.
Odometer Fraud. The contact purchased a 2018 Chevrolet Silverado 2500. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 92,985. While attempting to register the vehicle, it was discovered that the title mileage was approximately 215,000.
Odometer Fraud. The contact purchased a 2018 Chevrolet Silverado 2500. The contact stated that while having a State Emissions Test performed on the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 75,200; however, it was discovered that on January 17,2024, the mileage was 265,005.
tail light assembly falls out of the truck body due to faulty bolt connections that fail ( crumble and break off) due to heat from parking in the sun
2 low pressure fuel pumps have failed. truck stalls in traffic. currently in show with extremely large bill for repair.
Compare the 2018 Chevrolet Silverado 2500
Silverado 2500 vs Ford F-250 SDSilverado 2500 vs Ram 2500Silverado 2500 vs GMC Sierra 2500
Other model years
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Questions about the 2018 Chevrolet Silverado 2500
Is the 2018 Chevrolet Silverado 2500 reliable?
Owners have filed 53 complaints about the 2018 Chevrolet Silverado 2500, fewer than a typical Silverado 2500 model year.
What is the 2018 Chevrolet Silverado 2500 year score?
The 2018 Chevrolet Silverado 2500 scores 82 out of 100 (good). The score compares it with the other model years of the Chevrolet Silverado 2500: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2018 Chevrolet Silverado 2500?
Electrical system, with 13 complaints, typically around 6,700 miles. Next is engine (13).
How many recalls does the 2018 Chevrolet Silverado 2500 have?
5 recalls, covering air bags, fuel system, diesel and equipment.
What year does the Chevrolet Silverado 2500 have the most electrical problems?
The Chevrolet Silverado 2500 model years with the most electrical complaints are 2004 (105 complaints), 2005 (98 complaints) and 2003 (86 complaints).
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