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Chevrolet Silverado 2500 door locks problems

30 of the 4,101 owner complaints about the Chevrolet Silverado 2500 describe doors won't lock, open or latch, most of them for the 2008 model year.

owner complaints
30
worst model year
2008
typical mileage
60,000
Is there a fix? There are 4 recalls for this area of the car. See below

By model year

  • 2019
    1
  • 2016
    1
  • 2013
    1
  • 2011
    2
  • 2010
    4
  • 2009
    2
  • 2008
    5
  • 2007
    1
  • 2006
    1
  • 2005
    3
  • 2004
    2
  • 2003
    1
  • 2002
    1
  • 2000
    1
  • 1998
    2
  • 1997
    1
  • 1996
    1

What owners say

Filed Nov 20, 2019 · Body · 87,500 miles · FL

On saturday, november 16, 2019, I was attempting to exit my vehicle when I pulled the door handle only to have it break off in my hand. I went to reach to see if there was anything left to pull to open the door only to find the handle had broken off cleanly from the mechanism, leaving no other way to exit the vehicle other than rolling down the window and opening the door from the outside through the window or by sliding all the way across the vehicle to exit through the passenger side of the vehicle. Immediately I thought that if this had been an emergency, such as a fire or wreck, I would probably not be able to exit the vehicle in a safe and timely manner, risking further injury or death. I called my local chevrolet dealership to inquire about a replacement handle & mechanism, only to be told that this is a common and systemic problem with most gm vehicles. I view this as a safety concern more than just a normal maintenance or repair issue, similar to the safety concern of a commercial aircraft's door not opening in case of an emergency exit during an accident. Gm, ford, dodge, and all automobile makers should ensure that a common or systemic problem with a safety item, such as an exit door, should be corrected to avoid dangerous conditions. Thank you.

Filed Jan 23, 2019 · Body · 300 miles · CT

See the federal safety agency id number 10126955 manufacturer communication number pit5341c there is no way to turn off the auto door locks feature. 5 adults were on a ski trip, 4 entered the vehicle and one was delayed. Neither driver or other occupants noticed 1 was missing and and departed. The one passenger was locked out of the vehicle and hanging on to the door handle as the vehicle was driven out of the parking lot! After this event, I wish the door would have opened and the passenger could have jumped in. The driver would have noticed and let the passenger in, no problem. As the ultimately responsible driver, I wish I could have opened / unlocked the door, however the truck locked it automatically (unknown to the driver). Is there an the federal safety agency regulation that requires doors to lock automatically?

Filed Nov 13, 2018 · Body · 92,000 miles · OH

Tl* the contact owns a 2010 chevrolet silverado 2500. The contact stated that the interior passenger and driver side door handles were fractured. The vehicle was taken to jake sweeney chevrolet (33 w kemper rd, cincinnati, oh 45246, 513‑782‑2800) where it was diagnosed that the door handles were fractured. The vehicle was not repaired. The manufacturer was notified and stated that the vehicle was out of warranty. The failure mileage was 92,000.

Filed Jan 23, 2018 · Body · 120,300 miles · CA · crash

Cracked dashboard once was replace. Paint crack. Door latch.

Filed Dec 4, 2017 · Driver assistance, Electrical · 60,000 miles · TX

Randomly while driving, warning bells & lights flash, message in dic state service stabilitrak/traction control. Instrument cluster goes dead, A/C quits cooling & radio quits. If the vehicle is in motion it will continue to be drivable. As soon as you stop or are stopped when it occurs, the transmission stops working. The engine continues to run, and can be revved however the vehicle will not move. After turning off the ignition, opening the driver's door and waiting a couple of minutes, you can restart the engine, the gauges and transmission will once again operate. It has now started to periodically cause the driver side low beam headlight and driver's door lock to not function as well.

Filed Oct 28, 2017 · 15,000 miles · CA

I have auto door locks, but no manual unlocks. If there is a power loss or front end accident and battery is damaged you cannot unlock doors from inside vehicle to get out. Seems like a hazard as the door buttons are also down inside there hole and you cannot pull them either.

Filed Sep 27, 2017 · Body · 98,800 miles · CA · 1 injury

The chrome plating is peeling off the drivers interior door handle that has created a sharp surface and has already cut my wife's hand. Upon researching the issue further it was found there is a service bulletin directly related to this exact issue. The problem is the bulletin is only referencing 2007 model year's specifically. The bulletin was released in july/august of 2010 so many years from 2007 ' 2009 were affected by this defect. In the document page 51 of 86 specifically mentions model year 2007 ' 2009 chevrolet silverado and gmc sierra and denali trucks equipped with rpos an3, y91, or gat. My truck has rpo code an3 and the handle is peeling. I have already contacted chevy customer care and inquired about this defect but they are not willing to admit to or repair the defect free of cost as per this bulletins extended coverage of 10 years or 100,000 miles. I am reporting this case in hopes that you can help my situation or provide some feedback on how I can get this resolved. Ea10-004 gm 8-16-2010 #09239 service bulletin

Filed Aug 10, 2017 · Lights, Transmission · 128,000 miles · IL

No september 3rd 2016 I was at stutz excavating driving for them and went I got off and walked to my pickup I got in the turned the key and the hour meter was on 00.0 and the miles had 127300 or so I had just change the oil and had over 4000 hrs on my truck someone broke in and hacked my pickup in stutz exc lot and on dec 20th I was leaving dr bugers lot at 5:10 pm and my head light would not work I got home and the headlights worked fine I since they read about car hacks and pulled the radio fuse and and truck had no more problems infill april 28 my truck would not go I revers and the door locks locks themself and the hrs were going up with driving it the dealer said you can not earese the hour on that truck they are burned in the computer. So if stutz can remove the hour they can remove the miles from the truck I got police reports on the vw jetta but none on the pickup the pickup and car was moving threw edwardsville when the headlights went out I got home with my fog lights and again the edwardsville police are friends with stutz and told me it can't happen so now I live in fear that stutz can shut my lights off on a rainy night on a dark road mike weber at 3832 ramond rd is chris stutz father in law so most of the brack in have been happing at home and again cops refuse to believe me

Filed Jul 27, 2017 · Body, Electrical · 66,000 miles · MN

Power door locks fail to lock or unlock when warm. Door lock actuators have been replaced previously and now again thy are failing. Leaving the door unlocked after remote locking and unable to unlock the door when needed, including in an emergency situation you are stuck inside unless you can reach to manually unlock the door. This is an unsafe condition and should recall these failing actuators just like the failing transmission lines they won't recall them but they did extend a warranty repair for 10 years. Gm do the right thing and issue the same extended repair warranty before someone is killed due to unable to unlock vehicle in an emergency. 66,000 miles and second set of door lock actuators and windows switches. These are possibly failing from all the water the door window seals let inside the doors. Had all the window switches replaced previously as well. Locks sometimes will work once but fail after that, also in a sunny hot day they fail 100% to unlock. Key sets off alarm so you have to unlock via keyfob and then unlock with physical key. Not real convenient. To lock you have to walk around and physically lock each door that failed to lock and then lock with keyfob to set alarm.

Filed May 19, 2016 · Driver assistance, Electrical · 135,000 miles · GA

I bought this truck new . I continue to have problems with the body control module, bcm this unit effects everthing . I had to replace when the truck had 35k miles now the dealer tells me that I have to replace again at 138k . Because the everthing goes on and off the door locks again going up and down and the truck will just shut down while driving come to a stop turn it off and cranks up now the left side windows are not working and the dash lights are going on and off and the door locks acting stupid same thing that was happening before .I talk to other people and they have the same issues . Big guy sticking to the little guy thanks

Related recalls

Latches/locks/linkages: tailgate: latchReported November 26, 2024 · 131,231 vehicles affected
What is wrong
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
Risk
An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
Remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑800‑462‑8782. GM's number for this recall is N242469160. This recall is an expansion of the federal safety agency Recall 24V‑060.

Recall number 24V894000 · Recall details

Latches/locks/linkages: tailgate: latchReported February 1, 2024 · 570,434 vehicles affected
What is wrong
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Risk
An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
Remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑800‑462‑8782. GM's number for this recall is N232426400.

Recall number 24V060000 · Recall details

Latches/locks/linkages: hood: latchReported June 4, 2020 · 272 vehicles affected
What is wrong
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V‑142. Some of the vehicles in 20V‑324 were not part of Recall 20V‑142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V‑142 may not have been heat-treated properly, possibly causing them to fracture.
Risk
If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑888‑988‑7267. GM's number for this recall is N202306490.

Recall number 20V324000 · Recall details

Latches/locks/linkages: hood: latchReported March 12, 2020 · 1,909 vehicles affected
What is wrong
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.
Risk
If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will replace the hood assembly, free of charge. The recall began April 13, 2020. Owners may contact Chevrolet customer service at 1‑800‑222‑1020 or GMC customer service at 1‑888‑988‑7267. GM's number for this recall is N192284960.

Recall number 20V142000 · Recall details

Questions about the Chevrolet Silverado 2500 door locks

Which Chevrolet Silverado 2500 years have doors won't lock, open or latch problems?

The model years with the most reports are 2008 (5 complaints), 2010 (4 complaints) and 2005 (3 complaints).

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