2019 Chevrolet Trax: screen or infotainment failure

6 of the 136 complaints about the 2019 Chevrolet Trax describe screen or infotainment failure.

owner complaints: 6
of this car's complaints: 4%
recalls: 0

Is there a fix? 88 service bulletins cover this area of the car. See below

Screen or infotainment failure by model year

2025
9
2024
11
2021
1
2020
4
2019
6
2018
1
2016
2
2015
2

What owners say

Filed Aug 27, 2025 · Electrical · SC

The screen that tells you all information on vehicle like; speed, miles on vehicle, tire pressure, oil, etc. is 100% broken. It’s a black screen. Car has been an issue since I got it with this. How am I supposed to know if my oil is getting low without opening the hood and checking manually? I’m not a very tall person so I can not access this part of my car.

Filed Jul 3, 2024 · 51,411 miles · OH

The contact owns a 2019 Chevrolet Trax. The contact stated that the infotainment screen displayed a blank image while in operation. Due to the failure, the contact the speedometer and other safety features were inoperable while operating the vehicle. The contact also stated that the interior lights flickered on and off while driving. The vehicle was taken to a dealer where a diagnostic test was performed, and the contact was informed that an unknown part on the instrument panel needed to be replaced. The contact was made aware of an unknown recall for similar vehicles; however, the vehicle was not included in the recall. The manufacturer was notified of the failure and provided the contact with similar information. The contact was then referred to the federal safety agency Hotline for assistance. The vehicle was not repaired. The failure mileage was 51,411.

Filed Jul 7, 2023 · Electrical · PA

My touchscreen has been malfunctioning and turning black or has a white haze across the screen. When the screen does this i am not able to use my backup camera as it does not work when this happens. To me it is a safety issue not having the backup camera as i am usually backing out of a place with blind spots and the camera lets me see what is behind my car and a good distance on the side of my car. The infotainment screen has done this to me twice now, once at the end of June 2023 and just on July 8, 2023. I have had issues with the infotainment center before but heard nothing back about it. I took my car to the dealership and showed them the pictures of what is going on with my screen and they said it may need a new touchscreen, my car is only 4yrs old!! I have had issues with this since the 2nd year i owned it and honestly I think it's a Chevy manufacturing problem.

Filed Jul 27, 2022 · Electrical, Engine · GA

I'm having a problem with my catalyst converter in my vechiclw the dealership is on back order and the parts departments at the muffler shops here in Atlanta,ga won't order them because they said it's an consistent problem with these cars! So I'm stuck paying a car note on a car I can't even get an emissions for because of this issue! My radio also blanks out and I'm unable to turn the volume up or down even sometimes I'm unable to listen to my radio in my car when will this matter be recalled and took care of?

Filed Jun 20, 2022 · PA

I was driving and all of a sudden my touch screen went black and i couldn't turn my stereo down or off. I even pulled over, shut the car off and opened the door to cut the power and it still would not go off. It was very distracting while driving because i didn't know what was wrong. I was panicking that it may be an electrical issue and was afraid my car would catch fire. It has gone out on me once in awhile for a few seconds since 2020 but i didn't think much of it. The backup camera still worked and the reception would cut out in dead spots but i could do absolutely nothing with the volume or power to it.

Filed Feb 23, 2021 · Electrical · GA

Its shut off on me twice. Now the radio has shut down blank screen. Came back up after hour driving and shut the car down it came back up but its not clear.