2025 Chevrolet Trax: screen or infotainment failure

Filed Oct 21, 2026 · Driver assistance · 24,000 miles · MI

The contact owns a 2025 Chevrolet Trax. The contact received notification of the federal safety agency Campaign Number: 26V539000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after starting the vehicle, the back over prevention camera failed to display an image of the rear of the vehicle and the center display was black for approximately 10 minutes. The contact stated that the radio was previously replaced due to a fisheye displayed on the screen whenever the back over prevention camera was activated. The dealer was contacted and confirmed that the remedy was not yet available. The manufacturer was made aware of the issue; however, there was no ETA on when parts would be available. The failure mileage was approximately 24,000.

Filed Oct 20, 2026 · Electrical · WI

Digital instrument cluster and infotainment system went completely black while driving for 10 seconds before rebooting. Has happened twice in the last 6 months.

Filed Jun 5, 2026 · Electrical · TX

The speedometer/instrument cluster screen went completely black at startup on XXX. I had no ability to see my speed, fuel level, or any dashboard warning lights. I was forced to pull over on a public road and restart the vehicle. This is the second screen to fail on this vehicle — the navigation screen also went black multiple times beginning in February 2026. Capitol Chevrolet dismissed both incidents without performing any diagnostic inspection or repair. Vehicle has approximately 32,950 miles and is under active bumper-to-bumper warranty. VIN: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Nov 2, 2025 · Driver assistance, Electrical · WA

I am reporting a safety concern involving my 2025 Chevrolet Trax 2RS (VIN: [XXX] ). After a service visit at AutoNation Chevrolet Spokane Valley concerning all the following issues on October 31, 2025 (Repair Order #XXX), the Lane Keep Assist system stopped functioning entirely after that being the main concern I was going into the dealership to get resolved once it tried to automatically steer me into the other lane at 60mph almost causing a life threatening collision. Prior to the visit, the system worked but was malfunctioning— the dashboard displayed the green lane symbol, and the activation button engaged the feature. After service, the symbol no longer appears, and the button lights up but does not activate the system. This change was not authorized, not documented in the repair order, and was never disclosed to me. I believe the Lane Keep Assist system was intentionally disabled or tampered with during service, which poses a serious safety risk. I am also experiencing other unresolved issues including engine ticking, dashboard brightness malfunction, infotainment freezing, and transmission hesitation. I am requesting a formal investigation into whether this dealership improperly disabled a federally regulated safety feature without consent or disclosure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 28, 2025 · Driver assistance, Electrical · WA

I began experiencing multiple mechanical and safety-related issues within the first few hundred miles of ownership. These include a persistent metallic ticking noise from the engine compartment, sluggish acceleration, infotainment screen freezing and Bluetooth malfunction, Lane Keep Assist attempting to steer the vehicle into another lane at highway speeds, and a non-responsive brightness knob. These issues pose safety risks and match known GM bulletins (e.g., 23-NA-094, 24-NA-242, 24-NA-063, PIT6362). I’ve scheduled my first service appointment for October 31, 2025, and installed a dash cam to document future incidents. I am concerned about the vehicle’s reliability and safety.

Filed Jul 24, 2025 · OH

While driving, all of a sudden dash went blank. No gauges, no speedometer, just a blank screen. I was near the dealer where I had purchased it and drove in. Service dept was closing but a mechanic disconnected the battery and reconnected it and the dash worked. The mechanic said he never heard of this happening before, but when I got home and researched it it has happened before. My wife uses the car to transport our grandkids, and I cannot imagine the screen going blank on the freeway at 65.

Filed Jun 23, 2025 · Electrical · OH

I’ve had my 2025 Chevy tracks for less than a year at first having issues in January 2025. I was driving back from my son‘s birthday party and the entire dash just went black. I could not see the mile per hour I was going and I could not see my radio my entire front dash just blacked out for almost a minute. I was driving at the speed of 70 miles an hour when this occurred putting myself and others at risk I was able to pull over on the side of the highway to see the issue going on with my vehicle. I turned off my vehicle and turned it back on thank you. Maybe that would resolve the issue, but it clearly didn’t. I contact GM. I contact the dealership Dutch Miller and explain to them the issue that did did occur. I took it into a shop. The dealership looked at it. They updated it the system in my car. Which I thought that resolved the issue for a few months and now I’m back to the dash going black when I’m driving, took it back to the dealership again and they said that they couldn’t find any issues and we just gotta wait until a recall occurs with GM. Been contacting General motors about this issue. This is a safety hazard and extremely dangerous when you’re going speed limit at high speed and you cannot see anything on your dash it is terrifying and scary especially when you have your family in the car. Hopefully GM gets this fixed. It’s a brand new car should not have any issues.

Filed Feb 21, 2025 · Electrical · MI

After shifting from reverse to drive, the main dashboard display went completely black and stayed black for the remainder of my drive cycle. During this incident, the infotainment screen remained working as normal. The dashboard display returned to normal operation at the next key-cycle (I waited 10 minutes and started again). Incident occurred February 19, 2025. It was dangerous because I could not see my speed, the engine temperature, or be aware of any warnings (had there been any). The engine appeared to run normally. I haven't driven again to test if the problem reoccurs. I haven't had the opportunity to bring to the dealership to evaluation.

Filed Jun 10, 2024 · Electrical · VA

While driving on the interstate at about 65 mph both the screen for the speedometer and the screen with the radio controls went totally black/blank. After about 2-3 minutes it came back on. The car continued to operate normally when this occurred. The car is new with only about 400 miles.