2024 Chevrolet Trax: screen or infotainment failure

Filed Jun 22, 2026 · Electrical · 20,000 miles · IN

The contact owns a 2024 Chevrolet Trax. The contact stated that while at a complete stop at the stop light, the instrument panel and the infotainment screen went blank momentarily. The vehicle was taken to the dealer, where the codes were reset. The contact stated that while driving approximately 35-40 MPH on two occasions, the instrument panel and the infotainment screen turned blank, and the vehicle failed to accelerate as intended. The contact stated that the failure lasted for few seconds. The contact related the failure to the federal safety agency Campaign Number: 23V744000 (ELECTRICAL SYSTEM). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the dealer of the issue. The contact was referred to the federal safety agency Hotline for assistance. The failure mileage was approximately 20,000.

Filed Nov 8, 2025 · Electrical · NY

My car has been to the dealership over three times to have my digital dominator and my touchscreen looked at as a blackout in the middle of driving I could be using GPS or just talking on Bluetooth and it kicks it back onto my phone then I’m becoming a distracted driver because I have to use my GPS and now I have to pick up my phone and look at my phone until it decides to pick back up on my screen My screen would blackout. This has been three years of dealing with us. General Motors still has no solution to it refused to do a buyback in my car offered me an extra warranty on electrical components but that you can’t even figure out what the issue is. I’m paying almost $700 for a car that I have nothing but issues with.

Filed Sep 9, 2025 · Electrical, Engine · 19,000 miles · MO

The contact owns a 2024 Chevrolet Trax. The contact stated that upon parking the vehicle on a downward angle, there was an abnormal popping sound coming from the engine. There was no warning light illuminated. In addition, the contact stated that the infotainment screen intermittently went blank while driving at various speeds. The contact stated that on one occasion, while driving 50 MPH and entering a highway, there was a banging sound coming from the vehicle, with white smoke coming from the engine. There was no warning light illuminated. Due to the failure, the contact immediately pulled over and had the vehicle towed to an independent mechanic. The manufacturer was notified of the failure, and the vehicle was towed to a dealer. While at the dealer, the vehicle was diagnosed with engine failure. The contact was then informed that the engine was on backorder, and the vehicle remained with the dealer. The vehicle was not repaired. The failure mileage was approximately 19,000.

Filed Apr 28, 2025 · MI

I am reporting a serious safety concern with my 2024 Chevrolet Trax, purchased on [XXX]. Within three weeks, I experienced a malfunction where the infotainment screen began glitching, and the audio volume surged to maximum without warning. I was unable to control the volume or turn off the system, forcing me to pull over and restart the vehicle to stop the distraction. This issue has recurred multiple times, creating a significant distraction and making me feel unsafe while driving. The loud, uncontrollable audio and erratic screen behavior divert my attention from the road, increasing the risk of an accident. I reported the problem to the dealership in June 2024. They acknowledged the issue but stated that no fix was available as GM had not developed the necessary software update. I was advised to wait for an update. Throughout the winter of 2025, the problem worsened. Despite repeated inquiries, the dealership informed me that no solution was available. In April 2025, I returned the vehicle to the dealership, but they still could not resolve the issue. The service manager recommended I report the problem to the federal safety agency and contact GM customer service. I did so on April 11, 2025, and a case was opened. However, as of today, there is still no resolution. This ongoing problem is more than an inconvenience; it poses a safety risk by creating a distracting and uncontrollable environment while driving. Vehicle Information: •Year: 2024 •Make: Chevrolet •Model: Trax •Purchase Date: [XXX] Contact Information: •Name: [XXX] •Phone: [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Mar 18, 2025 · Electrical · 37,357 miles · NY

The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the instrument cluster failed to function as intended. The contact stated that the instrument cluster displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the instrument cluster software was updated in 2023 under an unknown recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the federal safety agency Hotline to report the failure. The failure mileage was approximately 37,357.

Filed Feb 7, 2025 · Electrical · NY

My touch screen and odometer. They periodically go black while driving . This is a safety hazard to me and my family . Yes this affects the safety of my family due to the screens over heating and going black where I can’t see speed or anything . Yes the car has been taken to dealer ship for many issues I have had .no it has not only the dealership .no signals at all

Filed Nov 21, 2024 · TX

Infotainment and dashboard system lags, freezes, loses connection and completely blacks out while a device connects to the vehicles WiFi.

Filed Oct 29, 2024 · Electrical · NV

Currently the Intrument Cluster and the Infotainment screens reboots roughly every 60 seconds. The screens would go black then reboots. Would temporary loose speed indicator as well as all other functions.

Filed Jul 18, 2024 · Electrical · CA

Instrument panel went black and radio went black after starting up car or while driving. Will get stuck in a loop of turning on and off while driving after 5 min returns back to normal.

Filed May 1, 2024 · Electrical · 11,190 miles · MI

The contact owns a 2024 Chevrolet Trax. The contact stated that when the vehicle was started, the instrument panel and head unit went black and failed to illuminate for two hours. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 11,190.

Filed Feb 24, 2024 · Electrical · AL

My car since I got it has been in service 3 times for the same issues. The infotainment screen keeps freezing and lagging randomly. It seems to happen more and more lately. It sometimes gets so bad where while I'm driving the reverse camera turns on and causes a huge distraction while driving. and when you turn the car off and take the key out fo the vehicle it will not shut off the radio for several minutes as it's intended to turn off when key is out of ignition and driver door opens. The next issue is with the remote start. The A/C will not turn on when remote starting the car. GM said it should but they can't seem to fix the issue. This almost caused my dog to have a heat stroke while I had to run into the store unexpectedly.