Backup camera goes in and out and then blue.
2020 Chrysler Pacifica: backup camera failure
5 of the 176 complaints about the 2020 Chrysler Pacifica describe backup camera failure.
- owner complaints
- 5
- of this car's complaints
- 3%
- recalls
- 2
Is there a fix? There are 2 recalls and 129 service bulletins for this area of the car. See below
Backup camera failure by model year
What owners say
Back up camera works intermittently and freezes or shows incorrect image. Wife almost backed into another car/family because the camera froze showing a clear driveway when there actually was a car there. We have an appoint with the dealership next week to investigate. Has not been inspected by police or insurance. No warning lights or messages came.
The Backup Camera is intermittent. One time it works and I can see what’s behind Me. The next time I go to backup, I get a blue screen. The next time I get fuzzy squiggly line. Once in a while I’ll see behind Me but it doesn’t move with Me, like the screen is stuck. There are several complaints of this on Reddit as well. I went to the dealership and they did a software update which did not change this issue. The dealership wants to charge a massive charge to ‘look at it and see if they can fix it’. They’re not even sure if they’ll be able to fix it.
The entertainment system when super cold outside the screen goes black and does not work. The issue has made it difficult then to change heating and cooling settings and utilize the rear view camera and other safety features of the car. The dealership was able to update it to fix it once then the other two times it came back on before the appointment for the dealership. The auto/stop start malfunctioned while waiting at light.putting my whole car in park and locked up until I turned it off and back on. This occurred twice and put me at risk with being on busy roads in the day. Dealership was able to fix with a new battery. In the past and currently the car has shifted with a Jerk or lunge type movement making the driver worried and concerned about hitting cars around them due to this. The dealership replaced a transmission gasket but still does this and have not been able to find the issue on 3 other occasions. The car also is now not shifting properly creating a low humming grind type sound when driving on the highway and the brake pedal feeling weird. This has delayed speeding up and slowing down creating major safety concerns when driving on the highway. The dealership has not been able to replicate yet due to only driving on town roads and not the highway at this time.
Car start/stop system not operating properly; batteries are not able to keep charge after replacing several times; car unexpectedly stops and unexpectedly jerks. Back up camera and screen freezes unexpectedly . These are all ongoing and continue to be unresolved by local Chrysler dealership
Service bulletins that may apply
- Note: Document released 10/2/2026
- Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- Power Liftgate Intermittently Inoperative
- Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed.
- Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays...
- If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP...
- The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would...
- Hood Ajar Message On Cluster.
Related recalls
Electrical system: propulsion system: traction battery
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
- Risk
- A vehicle fire increases the risk of injury.
- Remedy
- Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on on June 11, 2026.
Recall number 26V362000 · Recall details
Electrical system: wiring: connectors/plugs/receptacles
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
- Risk
- An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
- Remedy
- Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 03A.
Recall number 23V010000 · Recall details
Questions about the 2020 Chrysler Pacifica backup camera
Is backup camera failure a common problem on the 2020 Chrysler Pacifica?
5 of 176 owner complaints about the 2020 Chrysler Pacifica (3%) mention backup camera failure. The model year with the most reports is 2021.
Is there a recall or service bulletin for this on the 2020 Chrysler Pacifica?
There are 2 recalls and 129 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2020 Chrysler Pacifica
Check engine light 24Start-stop 15Stalling 14Loss of power 10Engine failure 9Jerking 9Power steering loss 8Won't shift 7Misfire 6Overheating 6No deployment 5Grinding brakes 5Transmission failure 5
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