Chrysler Pacifica backup camera problems

Filed Oct 14, 2026 · Driver assistance, Engine · 112,000 miles · TX

The contact owns a 2019 Chrysler Pacifica. The contact stated that while stopped at a traffic light, the vehicle lost motive power and the engine shut off. The contact was able to restart the vehicle. Additionally, the contact stated that while driving in Reverse (R), the rearview camera displayed a frozen image. The dealer was notified of the failures. The contact stated that the failures were known issues for the vehicle model. The manufacturer was notified of the failures and advised the contact to report the issues to the federal safety agency Hotline. The failure mileage was approximately 112,000.

Filed Sep 26, 2026 · FL

I am submitting this complaint regarding the handling of Safety Recall 66B (Rearview Camera Visibility) on my 2021 Chrysler Pacifica Hybrid, VIN [XXX]. The vehicle was taken to a Chrysler dealership by the previous owner shortly before I purchased it, and Recall 66B is recorded as completed. However, the Uconnect system currently displays software version FCA-MY21.R17.99-PROD. According to the official Recall 66B procedure, vehicles at the R17.99 software level require the applicable update to U35.34. The procedure specifically instructs the dealer to check the software level and perform the required update. I contacted a Chrysler dealership and requested verification/correction. The dealership refused to perform the recall because its system shows 66B as already completed. I was also told that the software version displayed on the Uconnect screen does not necessarily represent the actual software installed. However, the dealership did not provide me with a wiTECH diagnostic report showing the actual radio software level, nor documentation identifying the exact recall procedure performed. The vehicle has also experienced Uconnect connectivity issues, including phone/navigation disconnections and failure of the software update process. I am not alleging intentional fraud or falsification. My concern is whether Recall 66B was properly completed and documented. I respectfully request that the federal safety agency review this complaint and determine whether the recall completion should be independently verified, including the actual wiTECH software level, the software level before/after repair, the labor operation performed, repair date, dealership and repair order. I can provide photographs, repair documents and other supporting evidence upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Sep 25, 2026 · Electrical · IL

The manufacturer marked the recall complete via an automated Over-The-Air (OTA) update without physical inspection. The rearview camera failed to display. The dealership replaced the display, which failed to remedy the defect, and during service, the radio module failed completely. Both dealer and manufacturer are demanding out-of-pocket payment to restore federally mandated FMVSS 111 camera compliance.

Filed Aug 28, 2026 · Driver assistance · WV

Nothing exciting happened. It was a really bad rain/storm and I was driving as normal and I guess the front crash detection glitched out. I tried all the simple fixes tried to get it code tested and nothing pops up. So my front breaking doesn’t work meaning I can’t even use cruise control either. Also this maybe the a two for one. But the car was recalled for the backup camera and I went to get the recall done TWICE and it still didn’t fix the issue and Chrysler refuses to fix the issue.

Filed Aug 28, 2026 · Engine · SC

I am writing about a mechanical failure on my 2021 Chrysler Pacifica Hybrid. Recently, I took my vehicle in for 2 recalls associated with this model. Recall #: 66B, pertaining to the rearview camera & 52D, which corresponds to the high voltage battery. Recall #: 52D could not be completed at the certified Chrysler dealership due to the failure of the Electric Coolant Heater, throwing diagnostic trouble code, (P0E15-00). Due to my vehicle being past its warranty period, at the time of service, by 9,190 miles, I had to pay $1356.70 for the Electric Coolant Heater to be replaced, before my No-charge Recall #52D could be completed. While my vehicle is technically past its warranty period by 10,387 miles], I am reaching out because this specific component, the Electric Coolant Heater, is a well-documented failure point across the Pacifica Hybrid community. The breakdown of this heater directly impacts the vehicle's cabin climate control and the proper thermal management of the hybrid battery system, creating a significant inconvenience and safety concern during cold weather. Section 6 of the federal safety agency 26V362 manufacturer filing states that the required remedy includes a software flash to track the battery pack's thermal performance. Because the high-voltage coolant heater core regulates that thermal loop, it is functionally impossible to safely execute the software parameter updates while the module is malfunctioning or failing the dealership's "soak test".

Filed Aug 4, 2026 · Driver assistance · TX

The back up camera complete blacks out eliminating visibility at the rear of the car.

Filed Jul 30, 2026 · Driver assistance · SC

Backup camera goes in and out and then blue.

Filed Jul 24, 2026 · Driver assistance · 55,000 miles · TX

The contact owns a 2023 Chrysler Pacifica. The contact stated that upon putting the transmission into reverse in order to back up the vehicle, the center console display for the reverse back up camera will not function and a black screen was displayed, no warning lights were illuminated. The vehicle was taken to a local dealer where it was inspected however the vehicle was not diagnosed as the VIN was not included in a recall. The vehicle was not repaired. The manufacture was not notified of failure. The failure mileage was 55,000.

Filed Jul 23, 2026 · Driver assistance · AL

Rear back up camera intermittent with blank screen and occasional message on screen “camera not available” when in reverse. Automatic backup anti colision braking not functioning when camera not showing rear picture When signaling to change lanes, audio and mirror lighted warning signal not warning adjacent vehicle in danger zone NTSB web site list July 2026 recall for 16 vehicles in model years including mine. My VIN showed no open safety recalls and Chrysler dealer does not have recall authorization to address issue

Filed Jul 13, 2026 · Driver assistance, Electrical · IA

The backup camera rarely works anymore. It will show a variety of the following: - A blue screen - A black screen - A still image - It works correctly (Rarely happens). The still image is a great cause of concern for safety. It still shows the guiding lines as I am moving the steering wheel, so it almost looks like I am moving in real-time. If the still image is showing nothing behind my vehicle, it could cause me to back over something/someone because camera did not display real-time video. (Attached photos show a vehicle behind my car, but when I turn on the camera, there is a still image. The third image shows the guide turning on the still image). Dealer has stated it is a known issue, but there is not a recall. Many reports of this issue can be found in online forums. Vehicle has not been inspected by manufacturer, police, or insurance. There were no warning lamps or other symptoms prior to the failure. Issue has been intermittent for about a month.