2021 Chrysler Pacifica: backup camera failure

Filed Sep 26, 2026 · FL

I am submitting this complaint regarding the handling of Safety Recall 66B (Rearview Camera Visibility) on my 2021 Chrysler Pacifica Hybrid, VIN [XXX]. The vehicle was taken to a Chrysler dealership by the previous owner shortly before I purchased it, and Recall 66B is recorded as completed. However, the Uconnect system currently displays software version FCA-MY21.R17.99-PROD. According to the official Recall 66B procedure, vehicles at the R17.99 software level require the applicable update to U35.34. The procedure specifically instructs the dealer to check the software level and perform the required update. I contacted a Chrysler dealership and requested verification/correction. The dealership refused to perform the recall because its system shows 66B as already completed. I was also told that the software version displayed on the Uconnect screen does not necessarily represent the actual software installed. However, the dealership did not provide me with a wiTECH diagnostic report showing the actual radio software level, nor documentation identifying the exact recall procedure performed. The vehicle has also experienced Uconnect connectivity issues, including phone/navigation disconnections and failure of the software update process. I am not alleging intentional fraud or falsification. My concern is whether Recall 66B was properly completed and documented. I respectfully request that the federal safety agency review this complaint and determine whether the recall completion should be independently verified, including the actual wiTECH software level, the software level before/after repair, the labor operation performed, repair date, dealership and repair order. I can provide photographs, repair documents and other supporting evidence upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Aug 28, 2026 · Driver assistance · WV

Nothing exciting happened. It was a really bad rain/storm and I was driving as normal and I guess the front crash detection glitched out. I tried all the simple fixes tried to get it code tested and nothing pops up. So my front breaking doesn’t work meaning I can’t even use cruise control either. Also this maybe the a two for one. But the car was recalled for the backup camera and I went to get the recall done TWICE and it still didn’t fix the issue and Chrysler refuses to fix the issue.

Filed Aug 28, 2026 · Engine · SC

I am writing about a mechanical failure on my 2021 Chrysler Pacifica Hybrid. Recently, I took my vehicle in for 2 recalls associated with this model. Recall #: 66B, pertaining to the rearview camera & 52D, which corresponds to the high voltage battery. Recall #: 52D could not be completed at the certified Chrysler dealership due to the failure of the Electric Coolant Heater, throwing diagnostic trouble code, (P0E15-00). Due to my vehicle being past its warranty period, at the time of service, by 9,190 miles, I had to pay $1356.70 for the Electric Coolant Heater to be replaced, before my No-charge Recall #52D could be completed. While my vehicle is technically past its warranty period by 10,387 miles], I am reaching out because this specific component, the Electric Coolant Heater, is a well-documented failure point across the Pacifica Hybrid community. The breakdown of this heater directly impacts the vehicle's cabin climate control and the proper thermal management of the hybrid battery system, creating a significant inconvenience and safety concern during cold weather. Section 6 of the federal safety agency 26V362 manufacturer filing states that the required remedy includes a software flash to track the battery pack's thermal performance. Because the high-voltage coolant heater core regulates that thermal loop, it is functionally impossible to safely execute the software parameter updates while the module is malfunctioning or failing the dealership's "soak test".

Filed Jul 13, 2026 · Driver assistance · MD

I took the van to get the safety recall done in 2026, Feb 25. For the rear view back up camera. I took it to the same dealership that I bought the car from, Jones Junction. However, upon further complications with the back up camera, this issue has never been fixed or resolved. If anything, the issue has become worse. I am unable to use my camera 98% of the time. It freezes. It goes black or is unavailable to see anything out of. It's a safety recall for a reason. I want this issue fixed. As I have been driving like this with the issue for quite some time. What are my next steps? I prefer not to have to dealer hop if I can help it. But I might have to. Is there a patch they may have to do to re-install the software for the camera? Or would they have to go and flash it again and what ever else? My true gut tells me that I dont think this specific dealership ever did the recall, correctly.

Filed Feb 17, 2026 · HI

The back up camera does not work intermittently. The screen is just black. This was supposed to be resolved as part of recall 66B/the federal safety agency 24V‑436. I had that recall work completed in January 2026 but it did not resolve the issue. The dealer said they are unaware of that repair not resolving the issue and said I would be liable for the costs associated with the additional diagnostics if the manufacturer refuses to pay. I went on line and apparently a lot of people are continuing to have the same issues. This is a recurring issues that happens about 25% of the time we back up. The attached photo was the latest time.

Filed Sep 22, 2025 · IA

Rear view camera does not work 50% of time since recall was updated. Back seat entertainment games no longer work due to recall “fix”. Service department at Chrysler had no diagnosis besides that the recall has messed up other peoples vans entertainment as well.

Filed Jul 17, 2025 · SC

Had recall 66B software update done for rear view camera not working, did not fix the issue. Backup camera still not working. Need to know what next steps are to get it fixed. Chrysler is saying I have to pay for diagnostics. Can you please help me with this issue. First recall notice was September 2024 but there was no fix at that time.

Filed Jul 9, 2025 · MO

I had the recall done on my van for the backup camera. After the update was completed my van continues to not work. The screen does not come on and the backup camera does not come on when in reverse. It does not happen all the time. I took it back to the dealership and all they could say was that I needed a new camera. That does not make sense to me because the entire screen would not come on including the radio or camera.

Filed Jun 27, 2025 · Driver assistance, Electrical · CO

1. This vehicle was recalled for a software update due to the rear camera failing to operate at times. The software was updated by the dealer. However, this did not completely fix the problem. While the camera fails less frequently, it still does not energize at times. I took the vehicle back to the dealer. I was then informed that there is water intrusion into the rear lift gate, which causes the electrical to short out. I was told that I would have to replace the wiring harness which energizes the camera as well as the rear vehicle lights. I have not noticed any problem with the lighting as of yet. However, I have been told that this is a problem with the Pacifica in general, as well as the Durango. I was told that replacing the harness would not guarantee that the problem would be solved as there would still be water intrusion, which could cause the problem again, even with replacing the harness. This is obviously a safety issue, as the camera fails to operate at times, and there is a potential of losing lighting on the back of the vehicle. This is also a known defect by Chrysler. 2. When using the Adaptive Cruise Control on streets and highways with multiple lanes traveling the same direction, the vehicle will brake suddenly and hard when the vehicle in front of me changes lanes. This occurs after the vehicle in front of me has completely changed lanes and is not impeding my forward progress whatsoever. My vehicle speeds up to the set speed and then violently brakes as if it is about to crash into the vehicle ahead of me, even thought the lane is completely clear. The vehicle has been inspected for this scenario. I was told that it didn't perform as described above when the technician drove it. This is a safety issue as the vehicle suddenly and violently brakes at highway speeds, with traffic behind me.

Filed Jun 25, 2025 · Visibility · MO

Since January 2024, the rearview camera on my 2021 Chrysler Pacifica has functioned inconsistently. I brought the vehicle to Glendale Chrysler Jeep Dodge Ram for this problem, and they informed me it was a known issue with an open service bulletin for a software update, expected in Q3-Q4 2024. Despite this safety concern, I continued to drive the vehicle as no solution was available. Upon the release of the software update, I returned the vehicle, but the update did not resolve the issue. I was then told to await another software update. It is now June 2025, and there's another separate recall for this same issue, with a new software update that has also failed to address the safety problem. On July 25th, 2025, I contacted Chrysler because their branded service center is recommending $1,200 in parts and labor to fix an issue that was initially reported under warranty. I believe Chrysler is acting in bad faith and endangering the public by negligently addressing safety concerns and using protracted software updates as an excuse.

Filed Jun 23, 2025 · Driver assistance · 75,000 miles · WV

The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was intermittently frozen. The contact stated that the failure had progressively worsened, and the rearview camera image was blue, black, green, or red while reversing. The manufacturer was notified of the failure and informed the contact that the VIN was included in the federal safety agency Campaign Number: 24V436000 (Back Over Prevention). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was repaired under the recall for a second time; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that the infotainment system needed to be replaced, but at the contact's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.

Filed Apr 11, 2025 · Electrical, Engine · NC

We noticed our van having issues getting stuck in gear and then jerking to get out of the gear. After doing further research it seems to be a common issue in 2021 Pacifica vans. The next issue is electrical. Our van rear door opens if we are too close to it with the keys and now the sliding door will not open. They just fixed a recall regarding the entertainment system and back up camera. The entertainment system is still having issues. When we start the car up the system will reboot itself.