The backup camera rarely works anymore. It will show a variety of the following: - A blue screen - A black screen - A still image - It works correctly (Rarely happens). The still image is a great cause of concern for safety. It still shows the guiding lines as I am moving the steering wheel, so it almost looks like I am moving in real-time. If the still image is showing nothing behind my vehicle, it could cause me to back over something/someone because camera did not display real-time video. (Attached photos show a vehicle behind my car, but when I turn on the camera, there is a still image. The third image shows the guide turning on the still image). Dealer has stated it is a known issue, but there is not a recall. Many reports of this issue can be found in online forums. Vehicle has not been inspected by manufacturer, police, or insurance. There were no warning lamps or other symptoms prior to the failure. Issue has been intermittent for about a month.
2017 Chrysler Pacifica: backup camera failure
20 of the 1,546 complaints about the 2017 Chrysler Pacifica describe backup camera failure.
- owner complaints
- 20
- of this car's complaints
- 1%
- typical mileage
- 17,000
- recalls
- 5
Backup camera failure by model year
What owners say
The back up camera does not turn on immediately. Sometimes it takes up to 3 minutes for it to turn on, after shifting into reverse. I understand this is a violation of the safety requirement for a back up camera. There is not an open recall for this particular issue on this VIN. The dealer service department confirmed the issue but has not offered a solution. It has not been inspected by the police or insurance representatives. There are no warnings or messages related to the issue. It first occurred approximately 1 year ago.
The backup camera does not work 9 out of 10 times. Sometimes the screen is a blank blue, purple, or black screen. Sometimes its a frozen picture and Sometimes it flickers like a broken tv. Has been happening for a couple month now. Have not had it looked at yet because of costs involved with going to a dealer.
Backup camera - blue screen or black screen. This has been reported several times and was recalled for the 2021-2023 Pacifica. This is dangerous. The transmission jerks really hard between 2-3 great which has also been reported as a normal occurrence that Chrysler has not addresses.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while operating the vehicle the backup camera had malfunctioned. The contact stated that while in reverse the backup camera display screen image was either a solid blue or a black screen, or the image was frozen, causing a visibility hazard to the driver. The cause of the failure was not yet determined. The local dealer was contacted. The manufacturer was not yet notified of the failure. The failure mileage was 127,000.
The touch screen radio screen has blacked out in some sections making it difficult to use the backup camera.
The screen stopped working I couldn’t see the backup camera and the radio wasn’t working and I haven’t been able to open the door or unlock the door. I went and replaced batteries in the remote at dealership and it still does it from time to time. And the screen has gone black several times. I haven’t touched anything to cause it. I had to turn the van off and back on again 2 times before I could get it to work again.
Unknown. My back up camera is intermittently not working
At least once a week, the rear camera stays on when I put the car from reverse into drive. I will be driving forward and can see the rear of the vehicle through the camera system on the radio for a minimum of 5 seconds. This happens randomly with no associated pattern. I just saw it was an issue for the 2018 model, and I am telling you it is an issue on the 2017 model too. MY vehicle fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Tl* the contact owns a 2017 chrysler pacifica. The contact stated after shifting gears from reverse to drive, the rear backup camera imagine remained on the display screen. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired yet. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 19v886000 (back over prevention, equipment) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 66,000.
Panel lights doesn't turnes off after the car is turned off bluetooth doesn't work at all (phone calls does not work any more) radio is dead parking rearview camera, the scale lines disappeared car lock does not work all the times
When I was driving the car I notices that the monitor screen didnt turn on for 10 seconds after I started the car. The backup camera was blurry and the auto start stop system stopped working all together. The next morning when I went to start car the engine wouldnt start. The screen came on the light came on but the engine didnt start. I had to get the car towed to the dealership and the car wouldnt roll when it was put on neutral. I am being told there might be problems with the wiring and electricity. I saw there was a recall about this but my car didnt have a recall. The dealership is going to charge me insane amount of money to get this fixed. I've only had this car for a year and a half and I bought it to the service shop for more than I could count. This is supposed to be a new car with minimal to no problems. Im starting to get disappointed.
Service bulletins that may apply
- Battery Pack Control Module (BPCM) Update Customers must experience a Malfunction Indicator Lamp (MIL)...
- Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- Power Liftgate Intermittently Inoperative
- Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed.
- The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would...
- Hood Ajar Message On Cluster.
- Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00,...
- Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC)...
Related recalls
Electrical system: wiring: connectors/plugs/receptacles
- What is wrong
- Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
- Risk
- An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
- Remedy
- Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 03A.
Recall number 23V010000 · Recall details
Electrical system: 12v/24v/48v battery
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
- Risk
- A loss of power steering assist or a stall can increase the risk of crash.
- Remedy
- Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1‑800‑853‑1403. FCA US' number for this recall is V53.
Recall number 19V348000 · Recall details
Electrical system: wiring: front underhood
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
- Risk
- A vehicle stall can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U87.
Recall number 18V524000 · Recall details
Electrical system: software
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
- Risk
- If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Recall number 18V332000 · Recall details
Electrical system: software
- What is wrong
- Chrysler (FCA US LLC) is recalling certain 2017 Chrysler Pacifica vehicles equipped with a 3.6l engine. The engine control software may become out of sync with the crankshaft position sensor, possibly resulting in an engine stall.
- Risk
- An engine stall can increase the risk of a crash.
- Remedy
- Chrysler will notify owners, and dealers will update the engine control software, free of charge. The recall began March 7, 2018. Owners may contact Chrysler customer service at 1‑800‑853‑1403. Chrysler's number for this recall is U01.
Recall number 18V049000 · Recall details
Questions about the 2017 Chrysler Pacifica backup camera
Is backup camera failure a common problem on the 2017 Chrysler Pacifica?
20 of 1,546 owner complaints about the 2017 Chrysler Pacifica (1%) mention backup camera failure. The model year with the most reports is 2021.
Is there a recall or service bulletin for this on the 2017 Chrysler Pacifica?
There are 5 recalls and 119 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2017 Chrysler Pacifica
Stalling 249Jerking 211Check engine light 188Loss of power 108Harsh shifting 102Misfire 98Won't start 60Engine failure 55Overheating 54Power steering loss 50Start-stop 41Hesitation 39Adaptive cruise 35Slipping 35Won't shift 30Sudden acceleration 22Transmission failure 21Warning lights 21Fire or smoke 18Screen failure 17Steering lock-up 16Shudder 15Wipers 14ABS 13Collision warning 11Door locks 11Knocking 11Headlights 11Key fob 11Battery drain 10Brake failure 9Ball joint 8Lane assist 8No deployment 7Grinding brakes 6Fuel pump 6Airbag light 5Steering noise 5Pulling 5
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