2017 Chrysler Pacifica: fuel pump failure

Filed Dec 28, 2025 · Electrical, Fuel system · GA

We bought this vehicle from a local dealer in March (9months ago) in the time we’ve had it… it’s been in the shop for about 6 of them. 1- About 3 weeks after the purchase it shut off while I was driving on the highway. We then took it to the dealership in Jasper, Ga bc the error code said the pcm needed to be reset. They couldn’t get it to reset so they embarked on a diagnostic that took 3 months to discover the fuel pump was “too small”. The dealership repair guy assured us this was a solve to the issue, they’re tech put 200 miles on it an had no issues. 2- The day we got it back the check engine light came on and while going around a curve to the right, the wheel locked up on me and almost drove me into a mailbox. We turned around and went right back to the dealership. They had it for another couple weeks and told us we needed a new rack and pinion. We couldn’t afford the $6000 they wanted to fix that. So we then called the guy we bought it from and he had a local repair shop take a look and they replaced some parts on the rack and said it was good to go. 3- got it back and the check engine came on again, they code said pcm needed to be reset. We couldn’t get the dealership to call us back so we went to the local shop o’reileys recommended and they deducted some gauges needed to be replaced. 4- within a couple weeks the van was sputtering and cutting off again, we took it back to the local shop and the only thing they could think to do was change the auxiliary battery. 5- we’ve had it for about 2 weeks… 2 days again I went to start it up and it cut off. I had to wait a few minutes to try again and it started. Then yesterday while driving we stopped a red light and something popped and the dash lit up with errors and a grinding noise started. We went to accelerate to turn and started rolling backwards while in drive. We slammed on the brakes, turned the cautions on and put it in park and still rolled backwards. We had to get a tow back to the local shop.

Filed Feb 3, 2025 · Electrical, Engine · NV

Unknown, engine light came on flashing while driving. Car has been repaired by the dealership a few weeks ago and replaced the fuel pump.

Filed Jul 17, 2023 · Fuel system · 53,000 miles · KY

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 25 MPH, the vehicle lost motive power. The contact was able to veer to the side of the road. The check engine warning light was illuminated. The contact was able to restart the vehicle and continued driving. The contact stated that the failure recurred on two occasions. The contact stated that on the third occasion, a message to park and to restart the vehicle was displayed; however, the vehicle failed to restart at first attempt. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to the fuel pump. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

Filed Apr 21, 2021 · Engine, Fuel system · 13,500 miles · KS

This vehicle is a handicap conversion van modified by revability / vmi in the modification - revability has replaced the factory fuel tank with one of their own design and construction. In doing so - they use the chrysler factory components such as the fuel pump, fuel gauge sender unit, emissions connections, etc. However - the fuel gauge has never worked properly since I purchased the van and it gives misleading information about the fuel level. It registers only 3/4 full on the dash when in fact the tank is full. If you try to add any more fuel (as I found out when I first purchased the van) - it affects the emissions controls severely and makes the van un-drivable; in fact the engine will stall unexpectedly in traffic which is a severe hazard. Further - the low tank level is unpredictable so you are never sure when to refill, if the fuel gets too low then the engine can also stop in traffic. The company is well aware of this problem but cannot fix it. I have had it to the original selling dealership (jay hatfield mobility in lee's summit missouri) several times as revability said the repairs were covered under their manufactures warranty. The dealership has been unable to fix the problem and has since not renewed their contract with revability. So the problem still exists and the powertrain 'check engine' light comes on periodically - which jay hatfield mobility said they had nothing to do with and would not do any further repairs. My wife is handicapped and in daily rehab treatment - so I need this van every day and need it fixed properly - however the van conversion manufacturer has no instructions or information that they can supply for a correct repair. I believe that revability / vmi should be responsible for fixing this problem properly or replacing this van as it is / can be a safety hazard to operate without a properly functioning fuel gauge.

Filed Jan 31, 2021 · Fuel system · AZ

Fuel pump nozzles don't work with pacifica and auto shut off every second. There must be something wrong with design where nozzle senses fuel and shuts off. This is not only super annoying but a safety hazard. Since the fuel pump auto shuts off every two seconds, I have to keep pressing it and don't know when it is false and when it is really a full tank. This results in overflow (top off effect) which is hazardous!!! This is not isolated.... 4 out of 5 pumps do this! Please help as I know others have same issue from the online forums. I can provide video of this.

Filed Jun 15, 2019 · Engine, Fuel system · 24,000 miles · NY

Leasing 2017 pacific touring l. Ever since it passed 8k miles, jerking movements after coming to a stop, like some body hit you from behind. Took it east hills chrysler and jeep dealer in long island, ny twice. The first time they updated the software they said. 2nd time they couldn't duplicate the problem. Ofcourse cuz this jerking movement happens. Sometimes. In june 2019 this is happening a lot everyday with the ny city traffic on the highway. May 2019, van stalled while stopped at red light. Screen said 'shift to park to drive....' had to do shift and press the start button twice to get the control back of the vehicle. This time wife and 2 children with me. Of course ppl started honking and yelling cuz it's nyc. Also most of the time while fueling, the fuel pump stops. Really scared to drive this van anymore.