2017 Chrysler Pacifica: key fob or push-button start problems

Filed Apr 11, 2023 · Electrical · 108,454 miles · WI

The contact owns a 2017 Chrysler Pacifica. The contact stated while the vehicle was stationary, the turn signals activated independently. The contact stated no warning light was illuminated. The contact also stated that the key fob would deactivate the horn. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 108,454.

Filed Dec 12, 2019 · Electrical · IL

When using the key fob to remotely close the rear driver side sliding door or the overhead button to open or close the door or the button adjacent the door itself, it will close for only a brief moment and reopen itself on average, 2-4 times after the initial attempt to close it. Two separate times the door has suddenly opened while the vehicle was parked, motor running, without any button or remote being pressed. Super scary.

Filed Nov 6, 2019 · Electrical, Engine · 34,500 miles · AR

Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the engine stalled without warning; however, the electrical system remained activated. The contact was able to engage the hazard lights and move the vehicle out of traffic. The contact also stated that the vehicle exhibited electrical failures. The instrumental panel darkened, the interior lighting did not illuminate, "key fob not detected" or "key fob left" appeared when the key fob was in the ignition switch. The vehicle was taken to mcclarty daniel chrysler, dodge, jeep, ram (3709 south thompson street, springdale, ar 72764, (479)-715-4476). The dealer test drove the vehicle, but was unable to duplicate the failures. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 34,500.

Filed Sep 19, 2019 · Electrical · IL

On september 16, 2019 near 10 am my 2017 chrysler pacifica was parked in family garage since the 13th without being driven. The key fob didn't work and no power was available to start or accessories. An attempt was made to jump it with cables from my wife's car and it would not start. Tow was request to near by dodge dealer jack phelan in countryside, ill. Early afternoon two different tow truck companies were summoned and they both were unsuccessful in jumping it.after two days they stated the batteries were defective and both needed replacement. Still under warranty otherwise cost was given as over $600.00.

Filed Jan 17, 2019 · Driver assistance, Engine · 69,000 miles · AR

The vehicle electronics malfunctioned with the windows rolling down on there own. Following that the vehicle completely shutdown at around 40 MPH locking up the steering, loss of power steering, engine turned off and would not restart. This occurred on the highway and this is the second time this occurred. The key fob will not work and the car will not start again. I can't even lock the vehicle. Luckily we had started to slow down and did not have to turn or this would have resulted in an accident with my kids in the vehicle. I will not be putting my family in this van again.

Filed Sep 7, 2018 · 15,000 miles · TN

Drivers side sliding door keeps opening/closing on its own - acts as if something is caught in the chain that operates the door. Started shortly after purchase in may of 2017, has happened on numerous occasions and is now occurring more frequently. Original dealer inspected the door but could not find problem - they suggested that someone may have turned the slide mechanism off on the overhead control. It is happening both when driving & when parked. While driving an alert appeared on the dash with message "to operate sliding door shift to park" - display says contact roadside assistance/uconnect/chrysler vehicle care. Message appeared once on the interstate, although door did not open. It appeared another time while driving down a steep driveway - this time door did slide open. Driver was the only one in van at the time. When stationary, door will open & close itself repeatedly - have had to push door all the way open or closed. The door did not sense that there was an obstruction, had to forcefully push door open. Took van to different dealer - they tried to recreate problem but could not. Dealer reviewed message history but on-board computer did not show the "to operate sliding door shift to park" message. Dealer suggested we may have been pressing door button on key fob accidentally - however this has occurred several times when it was not likely that that was the case. Have contacted chrysler several times regarding this problem, but have not been able to resolve. Have photos of messages on dash and on display, and video of door opening while in motion. *dt consumer stated door opening and closing on its own. Updated 10/11/18

Filed Apr 30, 2018 · Electrical · 25,000 miles · MI

Several times while driving, the car has lost all electrical power. Car was purchased new in may 2016. 1) when driving at approx 50mph, the vehicle lost all internal power - radio, lights, gauges, etc. Braking and steering were unaffected. Pulled over and shut off vehicle. After 5 minutes, restarted normally. In response to this, the dealer replaced the instrument cluster. This was the first incident, occurring summer 2017. 2) when driving in a parking lot, approx 10mph, the vehicle lost all power and came to an abrupt stop. Passengers were disturbed and concerned, but not injured. After a few minutes, the vehicle restarted normally. 3) when idling (stopped) in a drive-thru line, the car lost all power. No controls in the vehicle worked, nor did the keyfob. Car would not restart. Driver opened and re-closed the vehicle door, at which time the vehicle restarted with a quick succession of error messages on the instrument cluster regarding the liftgate and other systems. This is the most recent incident, occurring 30-april-2018. This is a safety concern, making us hesitant and scared to drive the vehicle. Please help.

Filed Jan 5, 2018 · Acceleration, Engine · 200 miles · PA

Tl* the contact owns a 2017 chrysler pacifica touring. While attempting to accelerate from a stop, the vehicle failed to accelerate. The throttle and service engine warning indicators illuminated. The contact also mentioned that the vehicle would stall in the middle of the roadway with the same indicators illuminated. The contact would have to pull the vehicle over, turn the engine off, and attempt to exit the vehicle due to a message that read "key fob not detected". The contact stated that this was a handicap adaptive vehicle, so she would have to open the ramp door to exit the vehicle in traffic. When the contact re-entered the vehicle, she had to depress the brake pedal to restart the vehicle to operate it correctly. The vehicle was taken to mobility works, the independent mechanic that made the adaptation to the vehicle, but the failure was unable to be diagnosed. The vehicle was not taken to a dealer for diagnostic testing or repairs. The contact visited reedman toll auto world (1700 east lincoln highway #101, langhorne, pa 19047, (877) 702-7807) and was informed that mobility works would need to diagnose the failure since they performed the adaptive work. The manufacturer was not made aware of the failure. The failure mileage was approximately 200.

Filed Sep 12, 2017 · Transmission, Visibility · 822 miles · IA

9/21/16 7 days after purchase 822 miles driven vehicle at rest in driveway displays service shifter and requires new shifter installed before driveable. 10/11/16 1717 miles driven vehicle will not start at rest. After 15 minutes it finally starts sounds like a lawnmower and vehicle shaking starts. 2/28/17 15428 miles driven vehicle in motion on I-80 traveling in heavy rain when windshield wipers freeze for several minutes. I had my children in the vehicle and we came 6 inches away from being hit by a semi as we tried to navigate to the side of the road with zero visibility. Car had to be restarted for wipers to engage. 3/1/17 15559 miles driven vehicle in motion crossing a street with 45 MPH speed limit and vehicle dies leaving me stalled in the middle of traffic. Chrysler tows to local dealer and replaces 1 spark plug, 1 ignition coil, 6 gaskets according to service report. Vehicle continues to shake at idle. 9/8/17 30000 miles driven when I press accelerator from stopped position, vehicle does not move. I press harder and vehicle makes a clunk then surges from 0 to 53 MPH and the brake is firm and I have trouble slowing down. Within 15 minutes while vehicle is in motion at 48 MPH engine dies and vehicle stops blocking traffic both ways in an intersection where traffic travels at 45-50 MPH. Message on dash says "shift to park" but brake is hard and shift knob will not turn to p. Using push button start I am able to restart the vehicle while in drive and proceed to dealer where the chrysler service team tells me that I will have to continue driving the vehicle until it happens again because they cannot fix it unless they see it happen. This is the third time my life has been risked and they aren't fixing the issue. I have had 5 warranty replacements, over 50 days out of service and dozens of other failures. Service records too big to upload. ..updated 10/26/17

Filed Jul 10, 2017 · Acceleration, Engine · 1,512 miles · PA

Last night, while driving approx 40mph, our brand new 2017 pacifica ltd shut down. The engine suddenly, with no warning, just stopped. The dot above the 'd' (for drive) started flashing, and a message flashed: 'shift to p to start.' we came to a stop in the middle of the road. I put it in park and then was able to turn it back on. I had both hands on the wheel, so I never touched the starter button. The key fob was in my purse, which was not moved. Thankfully we were not on a highway, so nobody ran into us. I dropped it off at the dealership this morning, and they just told me they cannot recreate the error. We've had it for about 2 weeks, and we've driven it 1500 miles, mostly highway.....updated 11/03/17 *bf updated 11/09/2017

Filed Dec 1, 2016 · Acceleration, Driver assistance · 5,000 miles · OK

Acc & fcw. Mine did not work. The dealer had my car for 2 weeks. They had to contact the chrysler engineer & was told to replace & re-calibrate. So after being replaced it somewhat works. After the new parts, my car will still brake hard when a car in the adjacent lane is exiting (as if the car was braking in front of me). But, if a car changes lanes directly in front of me or slams on brakes directly in front of me my car doesn't react? Chrysler has definitely fallen short on this function. I've owned vehicles where this function worked nearly flawless. Chrysler says its as good as its going to get. Another misrepresentation on this feature! I'm disappointed. Chrysler claims the pacifica to be the quietest vehicle in its class. After driving it about 8 months now, I hate it. It's as noisy as a small car. "acoustically sound with its active noise cancellation (anc), subduing engine and street noise through white-noise wavelengths played through all speakers throughout the vehicle". The anc is in all trim levels. Chrysler at this point doesn't even have a way to test the product to see if the anc is working! Star tech support of chrysler is still trying to figure out how to test this feature!!! I had a chrysler customer service rep tell me that the anc was for my cell phone, lol, I was like are you sure you work for chrysler?? Third, is the suspension and rear sway of the vehicle. When there are only 2 people up front it's not noticeable. But when we have 5-6 people it's noticeable. Chrysler customer service tried to tell me I had the van over capacity. Really! So my 7 passenger van was over capacity with 5 people (4 adults, 1 child, 3 luggage)? Again are you sure you work for chrysler?? Fourth, my key fob randomly loses connection. Fifth, I had the A/C failure and my A/C had to be replaced. I have requested a buy back. Too many misrepresentations.