2017 Chrysler Pacifica: doors won't lock, open or latch

Filed Feb 22, 2023 · Electrical, Engine · TN

Intermittently the van when turned on has all error lights come on and will not shift into reverse. The sliding door will not close or open. Then the engine will loose power when finally getting the van to start and drive. All error lights go off after the van runs for a little while.

Filed Nov 6, 2022 · Electrical, Engine · IN

I drive my daughter's van to transport my 3 years old autistic grandson to preschool and I have experienced several problems. 6 times the van died when I accelerated from a stopped position. Once I was turning onto a highway. The passenger-side sliding door opened while I was driving. The passenger front window has opened 2 different times. The lights on the dash go out while driving. The transmission will slam into another gear jerking you. The hatchback door on the back has closed on my daughter and her baby. She has 4 kids 5 and younger that she drives in this van. It scares me to drive it. She has taken it to 2 different places to get it looked at and they couldn't identify the problem. From what I have read this happens a lot with the van.

Filed Apr 20, 2022 · Electrical, Engine · WI

The battery constantly dies. If we go 1 day without driving, we have to jump it. The screen will malfunction and black out. The sliding doors will not close requiring us to close them several times before they actually close properly. We’ve had issues with the emergency brake automatically engaging after some of the battery issues as well without indicating the parking brake is on. We’ve replaced the first battery after roughly 3.5 years, and still the battery that is less than 1 year old dies constantly. We’ve had 2 garages do diagnostics and replace parts (1 being a dodge/Chrysler dealer) and even after thousands of dollars spent to fix the problem, a week later the battery is dead again. It’s an endless cycle. We’ve also experienced jerking from the transmission while driving that did not go away after software fixes. The dates and info below are for the most recent time the battery died, which is probably the 50th time it’s died in the last year.

Filed Mar 5, 2021 · Body · 32,300 miles · UT

My 2017 chrysler pacifica limited passenger sliding door fell off today. Van was stationary. My kids opened the door with the automatic open button on outside door handle. The door opened and then the kids got in the van and pushed the interior close button and the door got jammed. Then my wife tried to move it and couldn't get it to open all the way or close. She then realized a part was sitting on the ground and had fallen off. This is when I got called to look at the van. Luckily, the door didn't fall to the ground and instead fell off its track on the bottom hinge that powers the door back and forth. The part that fell off is the bracket to hold the door up and keep it attached close to the track that sits right on the rear bottom of the sliding door opening on the body of the van. Very odd piece to fall off because two bolts hold it on and can only be removed by taking the door trim piece all the way off. It is in a hard to reach place that a user error cannot likely cause.

Filed Jan 23, 2020 · Acceleration, Engine · 70,500 miles · IN

When passing a farm tractor car went in to the passing gear and then there was no accelartion would not shift into any gear could not shut car off after awhile side doors wouldn't open after about 2 hours car finally started and went back to normal

Filed Jan 14, 2020 · Acceleration, Engine · 10,000 miles · NJ

Tl* the contact owns a 2017 chrysler pacifica. The contact stated that while driving at various speeds the vehicle experienced unintended vehicle acceleration. Additionally, while accelerating from a stop, the emergency parking brake independently activated which caused the vehicle to come to an abrupt stop. Additionally, while at a stop light, the economy fuel feature malfunctioned which the engine to not automatically restart when the accelerator pedal was depressed. The vehicle also had experienced electrical malfunctions which caused failures to the wind shield wipers and the door would not lock. The vehicle was taken to the local dealers cherry hill chrysler (1708 west nj ave cherry hill ny.) and rockwall chrysler (970 east interstate 30, rockwell tx) where software updates were performed however, the failures recurred. The manufacturer was notified of the failures and the contact received case numbers: [xxx], [xxx], and [xxx]. The failure mileage was 10,000. *dt information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Jun 11, 2018 · Body, Locks · 8,400 miles · NY · 1 injury

Tl* the contact owns a 2017 chrysler pacifica. The contact stated that the plastic covering on the door latch was too thick. As a result, the latch would tighten when an object touched the lock, even as the door was locked. The contact stated that a child's finger was crushed when the child touched the plastic while the door was locked. It was unknown if medical attention was received. There was no warning prior to the failure. The vehicle was taken to the island chrysler dodge jeep ram dealer (1239 hylan blvd, staten island, ny 10305, 718‑408‑8968) where it was diagnosed that the vehicle was operating as designed. However, when the contact placed a straw on the plastic covering while the door was locked, the plastic crushed the straw. The dealer kept the vehicle for further investigation. The failure was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,400.

Filed Oct 10, 2017 · Body · 6,530 miles · IN

Pulled passenger side sliding door handle, door opened, pushed button on puller post , door closed, and opened up again on it's own . Vehicle was stationary. See also 1029966

Filed Oct 5, 2017 · Body · 6,404 miles · IN

9/29/2017 right side sliding door , pulled door handle, door closed and then opened up by it's self. 5:25 pm 6160 miles. 10/5/2017 miles 6404, 12:12 pm same thing happened again. Bough times vehicle was stationary in garage.

Filed Sep 26, 2017 · Body · IN

Left sliding door will, when door handle is pulled will close and immediately open again on it's own. But not every time. You can't make it do it. Just when it wants too. Did it on 4/20/2017, 6/8/2017, 6/28/2017, 3025 miles, 7/7/2017 3310 miles, 8/4//2017, 4518 miles, 9/21/2017.only 5984 miles . It happened is the garage, in parking lot, at the indianapolis airport. Stationary each time. See also 11032749

Filed Sep 8, 2017 · Electrical, Transmission · 23,600 miles · NC

Tl* the contact owns a 2017 chrysler pacifica. The contact took the vehicle to the sport durst chrysler dodge jeep dealer (513 durham-chapel hill blvd, durham, nc 27707; 919‑724‑4677) to have the vehicle repaired for a recall regarding the door locks. The vehicle was repaired. Shortly after the repair, the transmission warning indicator illuminated. The contact returned the vehicle to the same dealer where it was diagnosed that the computer needed to be reprogrammed. The computer system was updated. The failure recurred three more times and the contact returned the vehicle to the dealer a total of four times. The contact stated that the vehicle was presently at the same dealer, but they were unable to identify the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The recall details were not provided. The approximate failure mileage was 23,600. ..updated 10/30/17 *bf updated 11/13/2017